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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It's was great and this is my first time actual creating my own resume.
I have tried a couple of other resume writers and I found this to be straight forward and user friendly.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I did not see where I would scan my College Diploma's, Certificates nor my R.N. Nursing License.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Awesome it was easy and quickly well put together.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This has been pretty easy to use except it's not saving my references for some reason. Also, it advertises as being free, but that's not true.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy to use program, we would prefer the first time was free
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy., convenient, well-organized and professional
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Did not accept Amex, not sure if I will like the service just yet. It sounds lots of money
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was very easy to move through. Loved the choices of verbiage
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was a fantastic experience! The application is very user-friendly and allows one to edit any content that suits their profile.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy and quick to fill out, especially if you need a resume fast!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I love this, will mention this website to my Peers.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Ok, some of the automated suggestions made no sense- not related to what I had typed at all
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great service, I do like that you get to create the resume before paying, helps people purchase a product that they produced and are happy with, instead of paying and then potentially being unhappy.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I loved how seamless I was able to curate the perfect resume. Between the layout options and helpful generated bullet point descriptions I feel confident transitioning into a new role!
The only reason I am giving 4 stars is due to the issues when attempting to check out at the end. It kept prompting me to put in a valid card number, which I was, and would not work. This is very frustrating when you've spent a considerable amount of time perfecting your resume. I know I am not the only person who has experienced this issue either.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I felt that I was misled about it being free...It isn't. Otherwise it is easy to use
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy to use but was not free as advertised. I had to purchase a trial because I spent all day working on my resume. Price was fair.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was super anxious about writing a resume after almost 20 years of not needing one. The process was super easy and it made it very enjoyable
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You made me go through all of this before knowing i had to pay
Hello Ashley,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius