Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is awesome and easy to create a professional looking resume in minutes.
We are happy to read about your wonderful experience with our site, Harrison. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Quick and easy way to get a very solid resume built. Highly recommend resumegenius!
We are happy to read about your wonderful experience with our site, Jace. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
So far so good, not too happy with the AI language.
Thank you for your great review, Shannon. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume part was great but didn't like the payment part. Happy to pay but it was confusing
Thank you, Kelly. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I loved the auto-generated job experiences. Most of them were accurate and I just needed to do minor editing to tailor them to my experiences.
We are happy to read about your wonderful experience with our site, Jose. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Really easy to use and offered great bullet point options.
We are happy to read about your wonderful experience with our site, Amy. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
It's because I had to pay like I thought this $#*! was free yall should be ashamed.
Thank you, Nadia. We are always open to new suggestions for improvement, and your feedback helps us do it.
Have a great day,
Resume Genius
The 14 day auto-renew is pretty crass. I'd pay more - even 200% more, for a one and done 14 day window.
Thank you, John. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great and gets responded to. I paid monster for no response from any employer.
We are happy to read about your wonderful experience with our site, Joiah. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I did not like the placement of the desired job title on the resume and removed it after my first one was done.
Thank you, Alexander. We are always open to new suggestions for improvement, and your feedback helps us do it.
Have a great day,
Resume Genius
Amazing because the website had everything I needed to make a good resume.
We are happy to read about your wonderful experience with our site, Ezra. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
The resume builder itself is outstanding. However, the payment processing system is outrageous! You accept only card payments, but i could not pay with Revoulut and had to grab my plastic card
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Quite easy to use and done in 15 minutes as promised. Not expensive. Will use again if nneded.
Thank you for your great review, Lewis. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great and easy to use.was very impressed how it worked.
Thank you for your great review, Tina. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and a great resource for creating and maintaining a professional resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Loved using this to make my resume. Super helpful and easy to use
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I love everything about this site. It is professional and detailed and offers many options that could possibly fit my trade.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume building is great, but processing my card was too tedious.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


We are happy to read about your wonderful experience with our site, Lilian. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius