Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been putting of doing a new resume for quite a while because of it being a hassle, I wish I had done this earlier since this was done so easily.
Great experience and so easy-to-use.
I would prefer it be upfront about the cost to download. The 14 day trial is a reasonable cost, but it irritates me that it's not said at the beginning of the trial.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Asked for money at the end but totally worth the little bit asked for. Loved the choices and being able to see MY actual info on the template preview.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I love building my resume here rather than on indeed because it is so much simpler
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use and a reasonable price for anyone actively in their job search.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy, easy to fill out and fallow along with, add in are great.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent program to fill in the information required in my application. Thanks
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Seems good so far. It was a pretty easy and fluid process to create the resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
With AI available, you made it so easy and efficient for me. Thank you.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very good and was super easy to use. The suggestion feature was awesome
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very useful and helpful and good and easy to use and really easy and good and helpful! Thank it so much :)
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Opinions really shouldn't before that was actually saying good things but I've had a stroke and coming up with 50 things that are so correctly is almost impossible but please don't force the issu customers use the service so they won't have to write so much...we pay you for that.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great suggestions on points to add to each job. Also enjoyed that there were various options of different resume types.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Not actually free as advertised - always a catch to the wording
Pre-made descriptions not as accurate as i wished - also multiple repeated skill options
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was a great experience! Thank You! Quick and easy, fast, and helpful! Needed one as soon as possible, and I got it!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excelente muy buen servicio y amplio contenido de eleccion
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for the help! It was easy and straightforward. I really liked the generative skills that the software could find with the information it has and then with the ability to edit to really make it your own. There are a good amount of resume styles to choose from as well.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Its fine i guess it didnt recognize some things i entered and the ai was a bit wonky but thats to be expectated.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Looks good at first glance. Will play around with the site over the next few days to see if it matches my needs.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It said free, and now it requires I pay, kind of a bait and switch, don't you think?
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius