Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to use. Just plug in your info and it does the rest. No real work needed
I don't want to subscribe to your stupid website. Just give me an option for a one-time purchase to get my resume and let me be done with it.
Hello Zarahemla,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Pretty easy and user friendly, cost effective way to build a resume!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and to update and the resume templates are great!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Its been outstanding and am hoping it land me the right career job.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Took 5 tries to purchase the trial. 4 tries were with a mastercard. They all failed. Had to use a visa for it to work
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
That was quick help full and easy to fill my resume buy my self
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was exceptional. Very user friendly, quick and easy,
I would recommend this to other
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy to work with and made creating my resume an enjoyable experience.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to follow, great suggestions, liked the options on the layouts and how it prompted you to enter all your information. The summary was excellent.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I really like the service content and the convenience of simply creating a new resume. However, I don't really like having to sign up for a site without a clear registration process and use my information. Especially in the case of resumes, the experience of showing a message in small letters at the bottom of the resume creation page that says '~ is considered consent' and collecting emails is not very pleasant on a site that includes a lot of my personal information.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful in making everything was perfect. Recommend to anyone who needs a resume fast.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Simple process to make resume with a variety of layouts and suggested points related to you're job title.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So easy and sufficient. I also needed to upgrade my resumes.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It worked, I needed a new resume in order to apply for positions that I qualified for.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Wow! This was crazy easy! I would use them again! I would recommend this!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Extremely easy to use, if i can i would like to have a response if it works or not.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The price is ridiculous. Locking me out of my resume unless I pay is awful. Lower your price and be upfront about it. This is extortion.
Hello Stefany,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Amazing! I ran upon this site and glad i did because it's one of the best one's I've seen in a long time and has good options for skills and style
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy and efficient! Thank you! I have not written a resume in years.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius