Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Said it was free but it wasn't so I want to cancel as soon as I can. I paid for the trail period but don't want it after that
Thank you for making a great resume! I appreciate this system.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Ok so far, I used your program to create a resume in the past and was unable to print at the end, I liked the way the Clean format appeared.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was a fine site but misleading when it says free resume building
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The experience was supper great, good, easy to go through using resume genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is nice, it makes it more easy for me to create my resume,,,,,,,
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Cool formats that provide update resumes that look good and hold all your info
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
We need more awesome and elegant templates. Give me options for us to choose. We are too limited.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I wish I could just pay a fee for my resume... I don't need a subscription
Hello Francis,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy and extremely fast. It turned out amazing and I am very pleased
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Seemingly seamless, building a resume never felt more fun.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great this place is great
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very user friendly. Found the whole process easy to follow including edits.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to navigate. The suggestions were helpful. I was satisfied with the completed resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to create new resume using resume conversion tool. Love the AI suggestions also
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really enjoyed going through this easy resume.Its not like the others that are more complex.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I should have a one time purchase option. I do not like the auto enrollment being forced upon me.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for all your help with my job placement. I truly appreciate it.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use helpful ************************************
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius