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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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Nice site and tools, creates a professional looking resume in minutes. However, you have to PAY in order to print it, AND you are automatically signed up for recurring payments after the 14 day initial subscription. Getting that cancelled and turned off is a HASSLE; you have to say NO at least three times as they pressure you to keep the service.
The customer service agent Zoe Sostre was very friendly, polite and attentive, knew how to handle the situation on the best way and work with professionalism. I love my resume but I can't afford the subscription at this moment. She offered to me a good discount that I will consider to take as soon as posible. Thank You for help me.
Hi Nelida,
We are thrilled that you were delighted with how Zoe was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I contact the customer service due to an unexpected charge, and Steven took care of me. He did his due diligence and provided the best solution to me.
Great Job Steven.
Hi Kay,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Steven was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had called to cancel a trial membership, the app is nice, just couldn't afford it every month. I was asked and offered an incentive to say and regretfully declined. The customer service rep ( Nelson) was great to work with! He listened to my needs and didn't continue to push services on me when I said no... this has not always been the case with some companies I've dealt with in the past... the no pressure attitude will surely have me coming back for services when I can afford to... Thank you Nelson! ( He's a keeper) :)
HI Amy
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Nelson was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.,
I was struggling with some formatting issues. The customer service person was more then happy to fix the issues as well as show me how to do it in the future. He was super helpful. I only wish I had called earlier instead of trying to figure it out myself.
Thank you!
Hi Dork,
Thank your for that awesome review. We are glad that our customer service expert was able to assist you with your formatting issues. We strive on providing excellent customer service.
I randomly started getting charged for my account after I hadn't touched it on four years. I called and the lady I spoke with was super kind and made sure my account got cancelled and that I got my refund back for the two months I was charged! Great customer service.
Hi Caitlin,
We are glad that you were pleased with how our Customer Service Team was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
This was a great place to start working on my resume. I needed a reformatted resume and they provided enough options to reformat my resume. Good thing I knew how to use MS Word. I was able to completely remake the resume on word and now I no longer need their services for reformatting the resume.
Hi Ivan,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
I did not sign up for the yearly subscription, but they gave me my refund and gave me a discounted price. Great customer service! Jose did a great job
Hi Emile,
We are thrilled that you were pleased with our resolution about your refund request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
The person that attended my call was very polite, attentive, knew how to handle the situation on the best way and work with professionalism. I'm not a person who leaves comments after a call of this type, but the way I was treated by this young man, seemed very professional. Thank you for solving my problem.
Hi Anabelle,
We are thrilled that you were delighted with how Monica was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Not having much experience with building resumes, this website was extremely helpful to me. Very easy to use and an extensive selection of job types to help with each area of your resume. The chat with support option is great and they are extremely quick and helpful.
Hi Cassandra,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
Resume Now has great templates to make your resume look professional and great to read; Templates are in good format to organize your information. Karen Chicas was very helpful and informative with my questions that I was concerned about.
Hi Stephanie,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
Great staff, great website, great administration. Can't ask for more. It is truly a very valuable resource.
Hi Luke,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
Steven Bolanos is extremely helpful and professional. He helped me with some billing/account information right away and was very courteous!
Hi Chelsea,
We are thrilled that you were delighted with how Steven was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I have the option to talk with William and he explained all the features that this program provides and even helped me in lowering my rate. He was very convincent and easy to show me how I can get the most out of it.He Provided me a very good and professional service.
Hi Adairys,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how William was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had a problem with the site's subscription. I got billed for a ridiculous amount! Good thing that Steven Bolaños helped me out until the very end. Kudos! Keep up the good work mate!
Hi Kim,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Steven was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I used this service to revamp my resume and cover letter. This site is easy to use and I would recommend it to anyone. I contacted customer service through online chat and I received the help I needed. I'm very pleased with the service!
Hi Vincent,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
Jose provided me with fast and informative help. He explained all the features that this program provides and even helped me in lowering my rate. I thought I had use this program to its max but Jose showed me how much more I can get out of it.
Hi Laura,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I am 17 years old and had never had to create a resume before. This business made the process so easy and flawless. Once I got a job, I did cancel the account, and the customer service that I received at that time was excellent. I would highly recommend this service to anyone who need assistance with their resume.
Hi Jonathan,
We are excited that you were pleased with our service and with the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Great service! Thank you for making updating my resume a simple process. Your question and answer format makes it easy and effective.
Hi Denise,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
One wrong click. Poof gone. They don't even offer a job title in my field.The theory is good, but limited. Broadedening their defaults or overriding them would make it work.
Hi Todd F.
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. You can give us a call at 844-351-7484, representatives are available:
Monday to Friday 8 AM to 8 PM CST
Saturday 8 AM to 5 PM CST
Sunday 10 AM to 6PM CST
Thank you,
Resume-Now Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Elisabeth,
Thank you for your feedback and for sharing your experience with us. We apologize for any inconvenience that this may have caused you.