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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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The service is awful, kept having technical difficulties on the site and I was constantly told to try again in an hour. Ended doing the resume without the help of their service.
Cancelling the service is just as difficult. Do not use, there are enough free services and appts that will do the resume for you at no cost. I learned my lesson!
I do admit that I should have read reviews and I should have cancelled within the 14 days. I do admit that I forgot and that part is on me. What i can't stand is the fact that I read after the 14 days would be 9.99, not 39.99! That is A LOT of money! I am trying to land a job to MAKE money. NOT spend a bunch for something that I already created. The gal i talked to was fine. I can't stand the policies. And they have NO trouble pointing out to you that YOU were wrong. I learned my lesson!
Dani, we take all feedback very seriously and apologize for any confusion this might have risen. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and are very sorry that you had this experience. It will be forwarded to our Marketing/ Product team. Also we have sent you a private message to see if we can be of further assistance.
Best Regards,
Resume-Now
I spent the money $1.95 to print a resume and they continue to bill credit card for amount... several months have passed and I fully intend to get the money back. You should run this site differently.
Your business practice is deceitful... shame on you!
Greetings Dale D, I’m very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
Resume Now
Wish I had read this site first, they managed to bill me several times before I caught it. DO NOT USE THIS UNDER ANY CIRCUMSTANCES.
Hello Phil, I’m very sorry that you have had this experience with our service and that you feel that way.
We are very committed to providing great customer service, we take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or send me a private message here and I will addresss all your concerns.
Best regards,
Resume Now
" I'm very sorry that you have had this experience with our service and that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email the one the you just stated that you receive stating the date and amount of the auto- renewal as a reminder as well the details of the subscription that you purchase in our site. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. "
This is the standard response. Awful. It states you will be billed $9.95 a week. No where is the full amount printed. It is obvious that they are scamming. If they weren't, they would be upfront about the MONTHLY price.
I called customer service when I noticed a pending payment, before the payment even posted. No other reputable business operates this way. I will repost to BBB and social media. May even dispute on credit card.
Hello Carolyn H, We are sorry that you feel that way. The statement in the page indicate that the 14 days access will cost you a total amount of $1.95 and that will give you the ability to create unlimited additional resumes or resume variations, unlimited printing and downloading for 14 days and in bullets we indicate that the subscription auto-renew after 14 days for $9.95 per week billed every 4 weeks (28 days) as well that you can cancel it at any time. When you are processing the payment we clearly state that yo can access the account for 14 days and if you're not satisfied we'll refund your money (during those 14 days). Unless you cancel, you authorize us to charge you every 4 weeks at the then current rate. Depending on where you are, foreign exchange fees may apply. Live Career is not responsible for any foreign exchange fees or surcharges imposed by your bank or card issuer. You can cancel your account at any time online or by phone to avoid future charges.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues by sending me a private message here or you can email me at [email protected]
Best regards,
Resume Now
I am completely disgusted by this company. I paid $1.95 to make and print a resume ONE time. I received a receipt for the $1.95 charge via email. The company then charges my credit card $40 for 3 months. I never received any other email or statements etc. when I called to complain and get a refund they only credited back one month's worth. Why would I want this for 3 months if I just wanted to make a "FREE" resume! Customer service was terrible and I was sent a form letter email stating there is nothing more they can do. I will be disputing the charges with my credit card company! To take money sneakily from people trying to find employment is so wrong and they should be ashamed of themselves.
Greetings Jennifer P, I’m very sorry that you have had this experience with our service and that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email the one the you just stated that you receive stating the date and amount of the auto- renewal as a reminder as well the details of the subscription that you purchase in our site. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly and send me a private message if you have any further issues or you can email me at [email protected]
Best regards,
Resume Now
Charged 40$ for nothing and didn't return money after complaint! Don't use this site
Anna B. [LiveCareer Rep] Greetings Natavan A, We are very sorry that you have had this experience with the service. We provide the information and explain that the subscription is auto-renewing. The auto renewal is provided with the features of the 14 day subscription on the sales page, its also stated as well on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation of the account is going to prevent the account entering the monthly subscription. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
Wish I would have read these reviews before dealing with this company. This site advertises a free resume, which turns out to not be free in any way. I made my resume and agreed to pay the $1.95 for the 14 days so I would be able to print a copy, but a couple of weeks later was charged $40! The terms and conditions are not clearly displayed when you're making your initial payment, and the entire thing is just very deceptive and dishonest.
When I emailed customer service to explain my disappointment I was told by an unnamed "customer service representative" in a very generic copy-and-pasted email that this was my fault and there would be no refund. Now I'm going to have to dispute this with my credit card company.
Hello Rae M, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Resume Now
This is a scam! Do not use this service. They charged me $45, and when you try to contact them, you're put through a loop with a representative to speak to. I needed this money for food and groceries, and had no idea it was going to be randomly withdrew from my account. In my opinion, this is stealing.
Greetings Cameron O, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Resume Now
My emailed resumes were CORRUPT and unusable for the recipients/jobs I applied for online. I have a bad feeling I have used a "corrupt" company to help with a personal information type of document... very uneasy right now!
Hello Scott C, I’m very sorry that you have had this experience with our service. We have many way to contact us to be able to assist you with the problems that you encounter using our builder or service, again I'm really sorry that you have that experience with the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
LiveCareer
I've never felt so scammed. I just needed help to write a nice looking resume, granted, it helped me. However, it charged me $39.80 after I canceled my subscription and paid the original $1.95! Extremely upset about this, and I will be sure to let people know about this, absolutely ridiculous. Would rate zero if I could.
Hi Alexandria J, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
They advertise a free resume service but suck you in by creating a monthly subscription for you. They then charge your credit card with the information you provide and rip you off! Make sure you know what you are signing up for... a free resume sure but comes with a monthly fee of $47 charged on your card. Beware!
Greetings Penny B, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards
Resume Now
This website was easy to use. I am a older woman back into the workforce and needed to do a new resume. They have live help line and they get you through it with ease.
Hi Joanne C.,
We are glad that you found the site and service easy to use. We wish you the best in your career search.
Best regards,
Anna
Resume-Now
I tried this website to make a resume. However, it is not the most user friendly. Anyway, the part they get you on is after the free trial, if you do not cancel on time for whatever reason (mine was that my wife was sick and ended up having to have surgery and miss a few days of work), they will charge you. You do not get a reminder email that the free trial was ending or that you were charged again. They charged me for a full month which was $43.80.
When I contacted customer service and asked for a refund since they could clearly see that I had not used it after the free trial period, all they replied with is "we cannot do that." They won't issue any refunds. That's how they get their money and they do not acre about their customers.
Needless to say, we will never use them again and we are telling everyone we know not to use the.
Hi Darrin B.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. Cancellation should take place within the 14 day period. The details of our subscription are listed on our sales page, and we also send a confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
Resume-Now
The website is quite robust and easy to use. I was able to craft a great resume for my wife in mere minutes. They are not very forthcoming about their charges though. There is very little on the front page (besides a "Try it for free" button at the bottom) to indicate that it is a paid service. You can jump right into the resume builder complete with all the options and features, build your resume, and right when you go to print it tells you that you need to pay.
They offer a low cost options to access the resume for two weeks, but lord help you if you don't read all the fine print. $40 /month subscription fee! Because everybody needs a subscription to a resume building website. I missed the bullet point about the auto-renewing subscription. They played "GOTCHA!" and I lost.
Hi Nathan W.,
Thanks for your feedback. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
Resume-Now
I am very peeved at the moment. I was in serious need of help for a resume and I thought this was a gift sent from god. Turns out I was wrong. I used this website one time and was already annoyed that I went through all of the trouble to create the resume and then find out I had to pay to access it. But I really needed the resume so I took out my card. Then to find out they charge me another $19.80 for a monthly subscription and when I contacted them they stated it was a valid charge and I could not get my money back. Who wants to pay $30 a month for this useless website? NOT ME! I am highly dissapointed and cancelled my subscription thank god, but now I lost the money I had away for my trip this week and I am on a super tight budget. Thanks a lot, NOT!
Hi Samantha W.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
Resume-Now
I have been putting off redoing my resume for weeks but found jobs that insisted on one even though their application was very thorough. This was EASY. Seriously built a very nice resume in about 15 min. Got the first job that I used it on as well. Cancelation was easy and they were friendly and professional throughout the process. I just loved how user friendly and flexible the site was to build my resume. TRY THIS!
Hi Allison E.,
Congratulations on your new job! We are glad that you loved the site. We wish you more success in your new career.
Best regards,
Anna
Resume-Now
I used this service because I needed to create a resume quickly. I agreed to the $1.95 fee and trial subscription mostly because they wait until the end of your process to tell you that you cannot download your work without it. I understood that I needed to cancel my subscription to avoid being charged $39.95 a month for a continuing subscription. I set myself a reminder alarm and wrote myself a note in my planner to take care of this; I did so 2 weeks before the 'trial' ended and though that would be the end of it.
The company charged me TWICE in two weeks (which, even if I had not cancelled my subscription, would have been a mistake--that is like a double mistake!), informed me upon calling that I had only deleted my information and not cancelled my subscription. When I protested and explained that I had followed their emailed instructions to cancel, the supervisor backtracked and said it was an error and my funds would be refunded.
I was refunded both wrong charges. I have a cancellation confirmation number. I have zero confidence that this is the end of my issues with this group of scam artists. According to a customer service rep, this is an account with no name, no email, no verifying info--just my CC number. What the honest f?
The attorney general in my state has been notified, my bank has been notified, and the CC company has been notified. If, like me, you have come to these reviews after using the service, please contact your state's AG so this site will be shut down.
If I could give less than one star, I would. I would give negative one million stars.
Hi Amanda S.,
I’m very sorry that you have had this experience with our service. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
In order for us to search an account that has been deleted, we ask for the last 4 digits of the card used to purchase and card holder’s name to cross reference.
With regard to the double charged, if proven that it was charged in error, we rectify the issue by refunding the said amount.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
Resume-Now
They billed me twice in one month then tried to give me an excuse about the billing being every 4 weeks. So I pointed out that I had one day left before it was 4 weeks but was told it was processed on the 31st on their computer but on my bank statement it was the 1st. I also waited almost 15 minutes to chat live with someone!
Hi Shannon S.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
Resume-Now
I joined Resume now to build a Resume to land the job I was after. And I did!... It was really easy to build my Resume and cover letter. If I ever need to write another one I would use them again!
Jason
Hi Jason H.,
Congratulations on your new job! We are glad that you found the site easy to use. We wish you more success in your new career.
Best regards,
Anna
Resume-Now
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian S, I’m sorry you weren’t happy with your experience. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Resume Now