Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of ReShip

ReShip

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ReShip?
grey stargrey stargrey stargrey stargrey star

ReShip Reviews Summary

The company's reputation is notably mixed, with some customers appreciating the ease of use and quick response times from customer support, particularly when issues arise. However, a significant number of reviews highlight persistent concerns regarding high fees, service delays, and a lack of accountability for lost or damaged items. Customers frequently express frustration over additional charges and inadequate communication, especially during problem resolution. Overall, while the company has a loyal customer base that values its consolidation services, the prevailing sentiment suggests a need for improvements in transparency and reliability to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
68
value
66
shipping
66
returns
42
quality
57

We monitor reviews for authenticity

Belarus
2 reviews
6 helpful votes
Follow Andrew K.
Unfollow Andrew K.
Share Review
Report Review

Very overpriced
December 10, 2018

I didn't know what will be the price after consolidation, because I couldn't calculate the shipping according to package dimensions before ordering, so I was not pleasantly surprised.
Long story short, it may worth it if you ordering a lot of small items, otherwise it's almost always takes half of price of goods or even more. Hope to never deal with you again. It's also slow, very slow for it's money

ReShip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 10, 2018
Reship T. — ReShip Rep
over a year old

Hi, thanks for your review. I like your suggestion to have a method to calculate a consolidation dimensions, we are about to launch a brand new website and will eventually have that feature. Keep in mind, our shipping rates are set by the carriers (UPS, FEDEX, DHL, USPS, CANADA POST, UK Mail, etc) Luckily, Reship customers are able to use our company discount, thus you save 65% from going directly to the carrier!

Canada
1 review
2 helpful votes
Follow Tom Y.
Unfollow Tom Y.
Share Review
Report Review

The Company's customer service team is impossible to get ahold of. I had sent numerous emails and called them on the phone with no one to answer me back in the last 2 weeks. If you have urgent and expensive packages to deliver to you, don't choose this company as their customer service is non existent. Stay away!

ReShip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2018
Reship T. — ReShip Rep
over a year old

Hi, I'm sorry to hear you had a bad experience and I wish to make it right. Can you tell me what went wrong? I just need your customer or order number.

Thanks for the opportunity to address your concerns.

Management

Canada
1 review
2 helpful votes
Follow Kim S.
Unfollow Kim S.
Share Review
Report Review

Ordered 2 Bobbi Brown lip glosses from the UK, and the shipping alone worked out to be about 125.00 Canadian.

Date of experience: November 6, 2018
Reship T. — ReShip Rep
over a year old

Hi, that rate seems very overpriced for just a lip gloss. Can you send me your order number and I can look into refunding any incorrect charges.

Thanks.

Japan
1 review
0 helpful votes
Follow Satoru V.
Unfollow Satoru V.
Share Review
Report Review

The best freight forwarding company.
October 9, 2018

I have been using Resihp.com for 6 years. There is no issue every international shipping. 6 years ago, I was a beginner at international shopping, and I found the items which can be shipped in the US only. But I really would like to buy those items. So I registered as a member of Reship.com, and I was able to purchase those products. When I would like to know regarding the procedure, the customer service help me kindly. I have been enjoying international shopping with Reship.com. The experience is great and fun. I recommend Reship.com to everyone.

Date of experience: October 8, 2018
Reship T. — ReShip Rep
over a year old

Thank you Satoru!

Canada
2 reviews
18 helpful votes
Follow Rob L.
Unfollow Rob L.
Share Review
Report Review

Never Again
October 6, 2018

Never seen an company work so slow to ship out an item not recommended company to use i will never use it again i should have went with shipito.

Date of experience: October 5, 2018
Reship T. — ReShip Rep
over a year old

Hi, I'm sorry to hear you had a slow shipping experience and I wish to make it right. I just need your customer or order number and I can find out why it would have taken so long.

Thanks for the opportunity to address your concerns.

Management

Canada
1 review
0 helpful votes
Follow anthony E.
Unfollow anthony E.
Share Review
Report Review

Great Services
October 3, 2018

Reship is a very great needed business. Customer service is convenient and straight forward without hidden fees. A VERY GREAT BUSINESS INDEED. Will be a life customer. Only Appreciations.

Date of experience: October 2, 2018
Reship T. — ReShip Rep
over a year old

Thank you Anthony! For the kind review. We appreciate all our customers!

Canada
1 review
0 helpful votes
Follow Bonnie B.
Unfollow Bonnie B.
Share Review
Report Review

Love these guys
October 3, 2018

I live in Canada and we can only get limited things, but with reship i can get whatever i want from the U. S>A and they ship it to me. Love the concept. I once ordered 22 princesses and in canada only 3 were available, my grand daughters loved them.
Thanks, Reship

Date of experience: October 2, 2018
Reship T. — ReShip Rep
over a year old

We love you too! Bonnie!

Canada
1 review
1 helpful vote
Follow Norm U.
Unfollow Norm U.
Share Review
Report Review

Great shipping company!
October 3, 2018

My package was delivered on time and was fine with customs. Very reliable transportation company. My amplifier was from the United States and was sent to Canada without a problem.

Date of experience: October 2, 2018
AE
1 review
0 helpful votes
Follow Omar I.
Unfollow Omar I.
Share Review
Report Review

Very good service and appreciate it, the team is very supportive and very efficient.
Thanks for the service and keep the good work

Date of experience: October 1, 2018
GB
1 review
1 helpful vote
Follow Judith T.
Unfollow Judith T.
Share Review
Report Review

A very smooth transaction.
October 2, 2018

Reship purchased a rare copy of a classical music magazine for me from a US retailer who was not willing to mail it directly to me in the UK. It arrived in excellent condition, well-wrapped, and within five days of purchase, and I was able to track its progress at every stage. I was impressed with the service and emailed Reship to tell them so. Shall certainly use Reship again in a similar circumstance.

Date of experience: October 1, 2018
Singapore
1 review
1 helpful vote
Follow Gary J.
Unfollow Gary J.
Share Review
Report Review

Love reship
October 2, 2018

We've live aboard for the pass 13 years and for the last 3 years we've used Reship for a lot of items. Being able to buy products from the US and have them shipped has saved us a lot of money. So as long as we live aboard we will continue using Reship for some items. Thank you for your service, Love it..

Date of experience: October 1, 2018
Italy
1 review
0 helpful votes
Follow bobby V.
Unfollow bobby V.
Share Review
Report Review

Fast delivery
October 2, 2018

Good to ship my items from them.
And happier receiving my goods faster more than expected. Buying from canadian websites made it easier using theri services.
Thank you..

Date of experience: October 1, 2018
Canada
1 review
0 helpful votes
Follow Robert A.
Unfollow Robert A.
Share Review
Report Review

Great service
October 2, 2018

Great service, fast and easy.
Will definitely use reship in the future.
Look forward to using their services.

Date of experience: October 1, 2018
Australia
1 review
0 helpful votes
Follow Graham Q.
Unfollow Graham Q.
Share Review
Report Review

Value for money
October 2, 2018

Fast, inexpensive shipping to Australia. American prices and products are so much better than what we have in Australia.
For the small recship fee, I can now shop for products that were beyond my reach.

Date of experience: October 1, 2018
Germany
1 review
0 helpful votes
Follow Andreas X.
Unfollow Andreas X.
Share Review
Report Review

Satisfied
October 2, 2018

Shipping was fast, and all is ok. Thanks for the Service, which is not cheap but functional! I'm sure I will use Reship again in the near future!

Date of experience: October 1, 2018
New Zealand
1 review
0 helpful votes
Follow Edward X.
Unfollow Edward X.
Share Review
Report Review

Excellent
October 2, 2018

I have found Reship to be very useful and would recommend this to others if asked. I have found that a lot of people are unaware of this program.

Date of experience: October 1, 2018
Mexico
1 review
0 helpful votes
Follow Carlos A.
Unfollow Carlos A.
Share Review
Report Review

An excellent service.
October 2, 2018

Thanks to reship i can buy books from every corner of the world. The shipping cost may vary but the package always came in handy. Thanks a lot reship.

Date of experience: October 1, 2018
Canada
1 review
0 helpful votes
Follow DonaldPatti G.
Unfollow DonaldPatti G.
Share Review
Report Review

The ladies on the desk are most definately very nice, and helpful.
Always there to try and help if there is need for it.
One of the Best places I have dealed with. Thank you

Date of experience: October 1, 2018
Australia
1 review
0 helpful votes
Follow Robert V.
Unfollow Robert V.
Share Review
Report Review

Easy transaction to Australia
September 30, 2018

I used ReShip to Australia & found it convenient & fast. Great communication. Will definitely use again.

Date of experience: September 30, 2018
Canada
1 review
1 helpful vote
Follow Dan L.
Unfollow Dan L.
Share Review
Report Review

Thank you for delivering my items on time and saving money with taxes and discounted rates. Will shop again!

Date of experience: September 28, 2018

From the business

We provide customers low-cost mailbox addresses in USA, Canada and UK with which they can receive, consolidate and forward packages on to anywhere in the world from the comfort of their home using our online portal. We offer a wide range of discounted rates on most major carriers.