ReShipReviews 300

The quoted price (30 day delivery option at $23) that I sourced from the Reship website prior to purchase from Amazon was not available when the item arrived at Reship's warehouse. When I requested an explanation as to why this option was not included (the cheapest option was now over $70) I received no response whatsoever to my query.

I requested that they trash the item as it was cheaper to purchase the item in South Africa than to ship it through Reship.

I received no further correspondence or explanation, certainly no apology was forthcoming.!

I thought this would be a great service. I live right across the border in Canada, so didn't think it could be too expensive. Also, I worked in shipping for two years (from Canada to the US mostly, as well as Canada to International), so I actually have a fairly good idea of options and shipping costs. Because they ship across the border so often, what it usually means is they have a truck that drives everything across and then they ship everything from within Canada. This allows for much cheaper shipping for them, and should be cheaper shipping for you. (i. E. something that would cost $96 from Canada to US, is driven across and with import fees and within country UPS tracked package costs ends up being $22 total, even if they charge $44 that is a 50% profit for them and cheaper for you, everyone wins)

So I bought $60 worth of clothing, got free shipping to the US address. And the cheapest estimate was over $20 for "usually arrives with in 30 days". It would have only been $26 to get it through FedEx from the store directly. I thought the point of this service was to pay LESS for shipping? I went for the FedEx option, because I WANT tracking now that I'm feeling a little screwed over and it was almost $50USD. The package can't way more then 3lbs. Honestly, if I get hit with import fees on top of this cost (like other reviewers are saying they were), I am filing a complaint. I know how much it costs to ship thing and if I am paying over $50US/$70CAD for just shipping, then that just screams SCAM where they hold your packages hostage until you pay, and then don't expect you to reorder.

That isn't even including the $5 per package that implies is the cost to actually ship the package. This will be the last time I use this service.

UPDATE: First, I got an email saying my customs description wasn't detailed enough so they were holding it. So, the time to get that email, respond, and have them do anything with it added and additional 4 days to the ship time. And then a day later, I received a call from FedEx saying that I owed them Customs/Import fees of $25. So on top of the $70CAD I already paid, I know have to pay another $25 to even receive it.

So... had 4 packages delivered to them... one took 180$ to ship from uk to romania. The other 3 arrived, tried to consolidate and after a week or so, recieved an email that said it contains 3 batterries, and needs to be splitted in 2 separate packages, max nr of batterries per package is 2. Ok, i said, asked them to split it. Took 2 weeks to split it. After that, tried to consolidate in 2 packages, 1 containing 2 of the 3 batteries and the other one 1 batterry. Just now recieved an email where they said they cancelled the consolidations because they can't ship batterries. WTF!? It took 1 month to do that! Their pricing is outrageous and their customer support is awful! Don't bother!

I thought reship was a great idea. I wanted a few items from Walmart.com and I am located in Canada. My order came to less than $100 US. Unfortunately walmart shipped my items in three separate packages. I though no problem I will pay the $7 to consolodate. Little did I know the $5 the charge per package is not what they ship BUT what the receive. So I paid $5 per package that arrived ($15) $7 for them to consolodate $23 now. Then I get my shipping quotes all of the $54.00 and up USD: 0 I was shocked. As I ship my self on a regular basis. Sucked it up and paid my $78 USD! Almost twice the cost of my items. Then I get a notice from UPS that I owed $26 (CAD) for their fees... ummmm what was the $54.00 for? So now I have paid more than my items are worth. Will never use reship again... and will caution others to STAY AWAY

This is my first time using Reship and it may be my last. My package was received by Reship on April 10th. I allowed one week for processing, but when nothing happened, I sent an email, and two weeks later, no response. I tried calling this morning, reached voice mail with a recording that they do no return international calls!? How is that possible when all or most of your customers are outside the US!? A second email has been sent. Will I ever get my package?

Incredibly slow service on top of constantly cancelling orders, regardless of how it is being shipped. It is definitely a company I strongly would avoid. I wasted a lot of money on ordering clothing and such just to get my shipping cancelled and then told it will continue to not ship unless I pay more and then will add storage fees on top of it just to make more money off of the customers. Thank you for stealing my goods and forcing me to pay more than they are worth now.

I HAVE NOTICED A HUGE DROP IN RESHIP'S CUSTOMER SERVICE LATELY WHICH NOW MOST OF THE TIME IS NON EXISTENT!
They do provide a prompt service but zero support anymore.
I have been a Reship customer for more than 10 years and over that period they consolidate and shipped over 1,000 my items promptly. In the past they offered a very prompt service with excellent custom support. My only complaint over the years was their very high shipping rates which I didn't think reflected any of their volume discount as noted in their promotional text. On the contrary, they may have been inflated. Also think they should offer slower, less expensive, modes of transportation.
Recently I have found it impossible to speak live with a customer service rep and now, when calling, always get same recording and voice mail only option and since they don't make international calls to Canada it now appears impossible to ever talk live with a customer service rep. Until recently you were always able to phone Reship and actually have someone answer the phone and talk with you. Plus there never seems to be anyone available via live-chat on their website. What makes this even worse is that 95% of the time no one every responds to, voice messages, even via email.
Also 95% all of my emails to them are never acknowledged or responded to via a voice or email. They used to have an "email" address on their website but have now removed it. So, unless you know one of their email addresses, the only way to send them a text message is via the online website request "form". Until recently, when I sent an "email" it would always immediately get a automatic email response with case number and all "emails" were responded to in one business day or less. None of this happens anymore. The "form" provides no way to CC yourself or look back at messages sent. In fact, rarely do you get a response at all from a sent "email" or "form"; not in one day, not in one month.
A week prior to posting this negative review I sent them a heads up and overview but not surprisingly NO response.
It's all quite frustrating and disappointing.