ReserveBarReviews 501

I ordered a bottle from reserve bar for my husband, and long story short, it did not work out at first - the shipping company dropped the bottle off at the wrong address and was never recovered. Through Xmas, I was having difficulty getting a hold of someone who could help. I ended up in contact with Lindsay and Stacy, who once informed, looked into it that day, and arranged for staff to send out another bottle, which was received without a problem. So - it started off not great, but they went above and beyond to rectify the issue - so for that, I am very thankful!

I ordered 10 year old Bushmills and was sent regular Bushmills instead. This was two weeks ago and 2 emails later. I still have not received the right bottle. It's time to call my credit card company and stop the charge.

At the beginning of December, I ordered an engraved bottle of whiskey for a friend who I would be visiting over Christmas. I checked the tracking and it was one day shipping.
When I arrived on Christmas, the gift wasn't there. It never left the retailer. I emailed twice and called them twice after the holiday. I never got a return email or call. The bottle finally showed up 3 days after Christmas.

Terrible, terrible customer service.

Worst customer service ever! I ordered 2 bottles of Don Q Limon on December 19th. I didn't need it until the 30th so 11 days was plenty of time. I hadn't heard anything on the 23rd and emailed them asking why it hadn't shipped yet. I received a response saying I ordered too late for it to be delivered by Christmas and if it's engraved it will take longer. Hello dummies it said the 30th and no engraving. I've gone back and forth with them only to receive an email on the 31st saying it was ready to ship. I go to the tracking to find out why it's not been delivered on the 5th, it states label created that's it. So I message again and get a generic we will look into it. Followed up today by an email stating that it's out of stock and another retailers fault for notifying them late. I say ok then cancel the order and refund my money. Get another email full of the reservebar ignorance I've come to expect saying they have to call the warehouse and make sure they haven't sent the bottles yet! It's out of stock for Christ's sake! Never again will I order from them and I will definitely keeping informing friends and family as well!

I finally received my order yesterday after leaving two negative reviews, several e-mails, a phone call, and reaching out to heaven's door themselves about my order who ended up contacting reserve bar. I received a e-mail from Heaven's Door that my order had shipped with tracking before reserve bar. I will say the e-mail from reserve bar was very apologetic and they did still send my order and refunded my money. Which is appreciated. I'm very disappointed it didn't make it for Christmas and that I had to complain the way I did. I don't like saying negative things. So I will leave it at this. I had a bad experience, they did correct it eventually. If you do order from this company I wouldn't order from here if you have a quick deadline. I would order 2-3 months in advance if you want to receive it in time. Do not expect much communication, and be prepared to wait. It's packaged well when shipped and the bottles looked nice. I probably will not order from reserve bar again.

As for Reserve bar I would really work on the repeated problems from all of these reviews. People will appreciate honest lead times, instead of putting dates that look good but are unrealistic. If something is not in house, let your customers know and put it on website as "out of stock" - expected delivery date for shipment (with a couple of extra days added for cushion because stuff does happen). If you do this and actually communicate with your customers (giving realistic dates) I can guarantee you that your outcome will be a lot better. I'm not a business owner but I know as a customer I would appreciate that.

If i could - i would give "0 stars" - Placed original order 12/8 for 2 items and did not receive any notification. I emailed 12/16 and was emailed back 12/18 that one item was out of stock. After more emails and a call to Reserve Bar customer service 12/21- still was not notified despite their promise of they would let me know the status of the order. No response 12/24 and 12/26 emails. I called 12/27 to cancel my order. I have also filed a complaint to BBB. This is by far the worse customer service i have encountered for an online company in a long time

Update: The bottle plus an extra one (that I wasn't charged for) were both delivered on Dec 24th after posting here and multiple emails back and forth with customer service. Unfortunately the recipient had already left town and didn't get her Christmas gift until after the holiday. Given all these reviews, I would encourage the company to provide realistic timelines for delivery. If they need 3-4 weeks then let your customers know. I very much appreciate the lengths that Lindsey took to get the order delivered before Christmas Day and also am appreciative of the free bottle that came with it. I would order from them again, but with months of lead time.

Original review below:

I ordered a gift on December 11th and as of Christmas Eve, it has not yet shipped. They gave me a 3-5 day delivery window and as I have been asking about the gift's arrival, they have been telling me they are having delays with suppliers. Had they given me enough warning they would miss Christmas, I could have changed the order, but now it is too late and I am giftless. Never ordering again.

Worst customer service ever. Emailed customer service to ask the status of my order. The response was not specific, and basically said, don't worry. We'll, now it's 12/23 and the gift has not arrived. I have sent follow-up request for info, with no response. If they can't ship in the 3-5 days stated on the order, don't state that! Be honest instead of using my money for a month while I sit here wondering what is going on. Would not recommend, and if I don't get an answer soon, I will be disputing the credit card charge. They should not charge a customer's card until they ship the product! Dishonest way to run a business.

Order an item for xmas 3-5 days to ship ok that works - the label was printed 3 days ago and the shipment still has not been picked up by FedEx. Wish I had looked at the reviews. No Christmas gift and person is going out of town so I will be chasing FedEx for alternate delivery issues. Very Very frustrating - WILL NOT use ReserveBar again - aptly named Reserved but not shipped.

You will get bombarded with sales emails - but no shipment

They let me down.On November 26 I placed an order for a limited edition of Royal crown, and a gift certificate. On December 8, Someone called to tell me that the Royal crown was out of stock but he thought with all their vendors they would be able to get it in before Christmas. He told me to call 10 to 15 days before Christmas. I called four days in a row with no reply. I emailed four days in a row with no reply except for a generic letter saying we haven't forgot about you. I finally found a different customer service phone number and talk to Desiree. She was really quite rude to me. I finally asked her if we could replace the item with another one that was in stock, so that it would get too the person as a Christmas gift on time. She told me yes they had it in stock and they would get that out. Then I asked if they could send out the gift card immediately, and she said that would come to me as an email. So I have absolutely nothing to give as a gift at this point. It is now four days later, and I still have not had one word from them saying they sent any product out for me. My friend is not going to be able to open a gift from me after I purchased it and it was paid for since November 26. This is been the worst customer service I have ever experienced. Debbie Staples

This company is such a scam.

I tried to put an order on Oct 3,2018. The website did not process my order and I never got shipping confirmation. On Nov 25, they deliver a partial package of what I intended to order and charged my credit card in full. I made 4-5 phone calls, multiple emails, it seems no one cares in that company. Their support is horrible. They provided shipping label with Fedex, while according to Fedex they are not allowed to pick up an alcoholic packages from non merchants. I spoke with them again, and they promise Fedex will pick up the package from my residence. They never sent me Fedex pick up date and time and the package is still sitting outside my house. The worst business model and the worst customer service I have ever seen in my life.

ReserveBar did a great job creating engraved bottles for our corporate gifting program and even engraved our logo on bottles with a message. Janet in their customer service was helpful and friendly. I have ordered gifts for family and for myself and never had an issue. I love their service and highly recommend them.

I ordered 2 weeks ago with 3-5 day shipping.(Jefferson Ocean + 2 other Jefferson Bourbon). My credit card was charged immediately and still no bourbon. I have spoken with customer support 2 times with a promise for a return call. The first call was not returned and I had to call again. The support people have very well rehearsed lines to any comment; in fact the calls take a long time because the responses are so wordy and rehearsed. Customer support is not in this hemisphere either( do not get me wrong, I believe in a world economy) but if I am going to buy a good American Bourbon that is made in the US and distributed in the US, I want to talk to someone who knows what Bourbon is! They communicate via email to the distributor and I wait on hold while they try to get an answer to where my Bourbon is. This is NOT A 1 STAR, this is a 0 or NEGATIVE STAR!