ReserveBarReviews 501

Melissa (customer service rep) is awesome!
My order of some whisky hadn't been shipped and it had been 8 days. I contacted customer service and she got back to be the next day. Not only did she get it handled and my order shipped, but they refunded my shipping without me even asking. I know things happen but they didn't make any excuses, or brush me off (like allot of other people said happend to them) She took care of the problem, and wanted to make the error right with me. Melissa is the reason that ReserveBar gets 4 stars and not 2. I will definitely consider using them in the future.

I ordered 2 items from this company, each one with the bags. I received my order and it was missing one bag and the bottle I received was not the signature bottle. If I wanted a regular bottle I could have went to any liquor store and picked that up. I contacted customer service only to be told that they were out of the bottle I ordered. Instead of contacting me about it they sent what they wanted to send. Now all you want to refund me for is shipping. Ugh no... It was your mistake and the cost of the signature bottle vs the regular is far more than shipping. NEVER AGAIN with this company. You just take peoples money and send them what you want them to have. All this could have been avoided had you just reached out like you did when I contacted customer service.

Placed an order, biggest mistake ever! After placing the order I decided to take a look at the reviews, only to come and find that most clients never received their order and they wouldn't reply back. I was hoping that wasn't the case for me but it was. After 8 days of having my order placed, they were just emailing me that fedex was having a problem and saying they will keep on updating me. Nothing changed as days passed and no one seemed to help. They just said they would refund my money back (almost 100.00) and haven't received the refund either. HORRRRIBLEE "COMPANY" !

My client received two separate packages for what I believed was supposed to be a gift box that included both items in one (as advertised on the website). It just caused a huge mess since there was some misunderstanding on who sent it and it gave off an unprofessional look for what was supposed to be an easy congratulations gift to my client for closing escrow.

There was no disclosure at all that these two items would have been shipped separately, and the website is completely misleading. It gave the appearance that it was a going to be shipped together in a box with a high-end presentation. Not only that, they only gave me one tracking number when really, they should have sent me two tracking numbers.

Since I expected my package to come together in one "gift box" as advertised on their website, I assumed it was someone else that sent them the champagne since I never received a tracking number for that and I was expecting two items in one package.

I contacted customer support and they did not address my issue at all.

On 10 Mar 2019, ordered an expedited shipped bottle for a friend that had just delivered her first child. Got the email that stated they received my order, but later got another email that said due to their "algorithms" it was not approved and I had to provide an alternate number and email (which does absolutely nothing to verify that the CC account is mine or not). I tried to get in touch with them through the email on their site twice but received no reply. I did finally get them after just replying to the first email I received. They immediately responded with the exact same email about their "algorithms". During this time I monitored my bank account to notice that the money was fully charged and NOT replaced as what occurs if a company does disapprove your order. At no time during all of this has my money been refunded. I have been in contact through multiple emails with at one time the individual stating they did not have my money, that my bank must have charged me for it - which I assume would mean they are telling me my bank stole my money or just sent it to limbo with no account to give it to (?). At a later date I got an email stated it would be escalated up to try and get this taken care of, then after a weekend, I got another email stating the exact same thing (for the third time now) about the "algorithms". Still no money returned, still no bottle shipped to my friends. I regret not seeing the huge amount of dissatisfied customers before dealing with this company.

Ordered a bottle of tequila for my biggest client, never received an order confirm, never received a shipping update, so I called, all you get is VM, no one ever calls back, they sent me email, saying they were still working on the order, I emailed back cancel the order, they ignored that and sent another email saying they were still working on the order, I wrote to them again saying cancel the order, they never responded. So since this was a Xmas gift and the holiday was getting closer and closer I wrote and told them to cancel one last time, then I ordered the same tequila from a merchant that isn't totally dysfunctional. These $#*!s shipped the cancelled order anyway, never notified me. I despise Reserve Bar, do yourself a favor, don't order from them, it's not worth the headaches.

I made two purchases with reservebar and both ended in disappointment. The first time was purchasing a blackberry ciroc vodka that they advertised will come with a $20 lyft promo. Due to them keeping an inaccurate count on the amount of lyft gift cards given out, I never received one after delivery even though I made the order before they took down the promo. This was remedied by a $20 refund.

I thought to give them another chance and made a "The Bar Collection" order. A week passed without any shipping update. I had to contact customer service before they gave me a tracking number. However even after I got the tracking number, the package never moved from the supplier after a whole week and I had to contact customer service to cancel the whole order.

Although customer service is responsive and helpful, you are presented by multiple generic messages at first before they really look into the issue. Each transaction with reservebar always came with frustration. Until there is improvement in their inventory count and marketing, I would stay away.