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ReserveBar

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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ReserveBar Reviews Summary

ReserveBar has a rating of 2.8 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReserveBar most frequently mention customer service, credit card and tracking number. ReserveBar ranks 19th among Personalized Gifts sites.

service
141
value
85
shipping
89
returns
40
quality
66

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82,602 reviews

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Texas
1 review
0 helpful votes
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I had a problem with a free-shipping promotion not being properly applied. They took care of it immediately. Love the selection -- way more than my local liquor store -- and the point-reward system, too. Packaging for glass bottles is excellent as well.

Date of experience: July 5, 2019
Louisiana
1 review
0 helpful votes
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Awesome
July 6, 2019

Made Things Right Which Is Rare In Today's World Of Business- Made Me Feel Special & Appreciated - With Competitive Prices & Great Selections Of Many Brands & High End Quality Selections

Date of experience: July 5, 2019
Texas
2 reviews
1 helpful vote
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Only issue that arose was with shipper. The ReserveBar customers service person kept me consistently in the loop through to shipment arrived to me. I was very impressed with the follow through.

Date of experience: July 5, 2019
California
3 reviews
0 helpful votes
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Thought this was a convenient way to send a corporate gift... But the delay is embarrassingly late in thanking another office. Placed order 10 days ago and just received shipping notification today. Website did not indicate B/O. Still no delivery date on the tracking website! Would have been faster to drive over to BevMo and pack it myself.

Date of experience: July 5, 2019
Illinois
1 review
1 helpful vote
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Whiskey
July 1, 2019

I ordered a bottle of Bob Dylan's whiskey. It came well packaged and was such a beautiful bottle and the lyrics included were such a nice touch. ReserveBar is a great place to find the special present. I will definitely be making purchases in the future!

Date of experience: July 1, 2019
Michigan
1 review
0 helpful votes
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Reserve Bar has selections that can't always be found locally. Also the customer service is top notch.

Date of experience: July 1, 2019
New York
3 reviews
26 helpful votes
Follow Bam B.
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Very fast customer service response time and very helpful. Prices are great and I'll be ordering from them again soon!

Date of experience: June 29, 2019
North Carolina
1 review
0 helpful votes
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Where I am located it is rare to find the specials and limited editions sold by ReserveBar. Furthermore, they are not in any stores in NC. I order and ship to my family and they always visit with my suprise. The communincation from ReserveBar is excellent so you know when and how long you special order will arrive.

Date of experience: June 28, 2019
South Carolina
1 review
0 helpful votes
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If your not shopping or placing your order from reservebar, you are missing out. Big selection, great prices, and fast delivery.

Date of experience: June 27, 2019
Arizona
1 review
0 helpful votes
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I'm a new customer and am impressed with the responsiveness of the online team. They are good at getting back to the customer quickly.

Date of experience: June 27, 2019
New York
1 review
0 helpful votes
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I was not as happy with the communication of my second order as I was the fast and efficient handling of the first time I ordered from ReserveBar.
The promised delivery was 3-5 days; the gift was late for the intended recipient. 7 days went by and contacted customer service who informed me the shipment was not yet processed by the distributor. From that point customer service was in touch consistently and constantly to assure me they would help and a couple of days later the item was delivered. I'll leave more time for a purchase for a special occasion but, while in process, customer service needs to insure that their distributors are on it!

Date of experience: June 27, 2019
Illinois
1 review
0 helpful votes
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Excellent company
June 27, 2019

Great products and services! Any minor issues were resolved quickly and fairly. Will continue to purchase from them in future!

Date of experience: June 27, 2019
Illinois
1 review
0 helpful votes
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Cool Site
June 27, 2019

I got everything in a timing way. Love not to pay all the sell tax my state have. I had an order and the delivery person left it in the hallway and someone stole it and Reserved Bar was nice and they replace it

Date of experience: June 26, 2019
New Hampshire
1 review
0 helpful votes
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Loved everything until i got bottle spelled wrong.And it was a gift i called and even offered to pay for liquor minus the etching but they didnt want to hear it so i will NEVER buy from them again

Date of experience: June 26, 2019
Texas
1 review
0 helpful votes
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My experience with Reserve bar was awesome they had everything I was looking for and the some easy to find shipping was fast and we'll packaged customer service was nice and prompt. I highly recommend Reserve Bar thanks Reserve Bar

Date of experience: June 26, 2019
Texas
1 review
0 helpful votes
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Awesome
June 27, 2019

First I would like to thank you for selling limited edition bottles! #1 retailer for me. Second: I have contacted support and they have always responded quickly and always resolved my issues 100% of the time. Even when I forgot to apply my discount code!

Date of experience: June 26, 2019
Illinois
1 review
0 helpful votes
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Good selection
June 27, 2019

Ordered from this site a few time. Always been quick shipping and good products. On order didn't ship in time because of a back order issue and they let me know quick

Date of experience: June 26, 2019
Virginia
1 review
1 helpful vote
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I have ordered from Reserve Bar a few times and will continue. For one of my orders there was an issue, however customer service reached out each business day as it was getting resolved to give an update or let me know they were still working on it, which was unexpected but very appreciated. I order online for pretty much everything and have never had customer service as good as this. They even offered an apology and a discount. Thumbs up Reserve Bar.

Date of experience: June 26, 2019
Nevada
1 review
0 helpful votes
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Their customer service is proactive and responsive. They notified me first about a potential problem with my order and were quick to offer a solution.

Date of experience: June 26, 2019
Maryland
1 review
0 helpful votes
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I've been a customer of Reserve Bar for about three years, and I can't say enough about this company. Their customer service is top notch -- none better. Their shipping is quick, and the packaging is exceptional. I've never had anything broken or damaged in any way. The rewards program is great too! You won't be disappointed if you place an order with Reserve Bar.

Date of experience: June 26, 2019

From the business

Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.


reservebar.com
Ridgefield, CT, United States