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ReserveBar Reviews Summary
ReserveBar has a rating of 2.8 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReserveBar most frequently mention customer service, credit card and tracking number. ReserveBar ranks 19th among Personalized Gifts sites.
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I wasn't sure about the site at first but after my first purchase I will be more than confident in purchasing more from them and more frequently.
The customer service is too notch and more than willing to work with you.
The prices are very comparably lower than most retail stores. The variety and specialty items are also a great plus for this site.
After a rough past order with Reserve bar, I decided to give them another chance. I ordered an limited edition bottle of Hennessy for my bf. It arrived a day early and it was processed pretty quickly. I reached out for help during this order and was met with a response of less than 24hrs and the issue was handled. I am happy this tome around :)
Good website, customer service got in touch with me minutes after placing an order to let me know that my item is back ordered and offer my refund right away or an option to keep my order til they receive shipment.
My order got stuck somewhere in shippingland and my email question for an update was not only answered quickly and concisely, but there was nearly daily updates to ensure I remained in the loop on the progress of my shipment. I will definitely be using reserve bar again!
I deal with many VIP Clients and quality and service are everything! Reserve Bar went above and beyond to get the products I wanted to me in a very short time frame. They even followed up with a call to make sure I had received my order. Love, love this company! I especially loved the Bob Dylan Heaven's Door Ten year Tennessee Whiskey! Great gift for my clients!
Delivered fast with the right products ordered! Couldn't be happier with the experience we received during the process.
Daniel reached out to me regarding a question about billing very promptly. He was succinct, yet detailed, answering all of my questions in a polite, professional manner. Great customer service!
We have ordered from Reserve Bar twice now and both experiences have been great! We ordered more things this time. One of the bottles of whiskey we ordered was out of stock. They quickly communicated this to us and refunded our money. Deserie communicated with us daily until we had our order. Great customer service!
Great customer service! Will continue to use Reserve bar in the future. I will recommend this company to my friends.
I've never ordered from Reserve Bar before so I was unsure of the turnaround time for a reply to my issue. I received a response in less than an hour... not kidding. There was a glitch with a coupon code I was using and they were able to reset things for me. I've worked in customer service over 13 years and they were fantastic. Extremely pleased with the prompt response, professionalism, and resolution. You have a return customer for sure! -Sarah C. SF Bay Area, Ca.
Reserve Bar has a very nice selection of spirits to choose from and their prices are competitive... Great gift ideas
Great Customer service, rapid responses. I had a very small issue with an order and it was fixed that day and I received it in a matter of days. I was notified through the whole shipping process from beginning to end.
UPDATE: After a ton of research ReserveBar is totally scamming people. The company, 'ReserveBar' is actually a company named, US Beverage Advertising located in Connecticut. ReserveBar's corporate office/headquarters is listed as being in Dallas, TX and with me living 10 minutes away I took a little drive out there. Of course I wasnt surprised to find out its actually someones personal residence. Thats someone not having anything to do with ReserveBar. This is so bad for them.
I gave ONE STAR only because ZERO STARS was not an option.
Don't order from this company. It will be week's late and that's only if it ships at all.
Don't even think about receiving a refund because that's not going to happen either.
Only order from them if you want to waste your time, money and patience.
My next step is small claims court and it's only because its time people and companies start being held accountable for their crappy ways. It's not even about the money at this point.
*ReserveBar IS THE ONLY COMPANY I'VE EVER SEEN WITH A **(F)** RATING ON THE BBB (Better Business Bureau) WEBSITE.
Companies so crappy they received an (F) Id think would close the doors from embarrassment alone. Absolutely a disgrace!
https://www.bbb.org/us/tx/dallas/profile/alcoholic-beverage-service/reservebar-*******4587
Ordering through ReserveBar is great! ReserveBar has a great selection of spirits to choose from and their customer service is outstanding. You will not regret purchasing from them.
I've been using ReserveBar for a couple of years as my go-to long distance bar supplier. I've been pleased with the quick turnaround and when I've contacted customer service, my challenges have been quickly resolved. I'll use them again...
Good overall experience. A glitch over one part of an order that was quickly corrected. On a separate order, Meagan in customer service put in great effort, ensured order was handled properly, and was really pleasant throughout all communications. I will definitely order again!
Customer service was great. I had a problem with a promo code and received a quick response and resolution. After placing my order I needed to adjust my shipping address and also received a quick response to fix the issue. Highly recommended
Aviation Gin is the best Gin Ive ever had. I mix it with juice, fruit,, and ice so I have a real feel good drink. I'll continue to purchase this Gin from ReserveBar and thank you Ryan Reynolds. YUM!
I wanted the velt bag but didnt get it. I don't mind. I love the bottle. If I had gotten the velt bag, I woukd have given 5 stars.
I am president of the company, and I thank you for your loyalty and for your rating.
However, I am very sorry that you didn't get your velvet bag. We want every order to be perfect. When mistakes occur -- be they small or big -- I will personally see how we can best make it right.
Please send me a private message with your order number or email address that you used in connection with your order, so I can make sure that a velvet bag AND a leather bag are sent to you.
Thank you again for being a customer.
Very truly yours,
Lindsay
If there is any issue with your purchase they will respond immediately and constantly follow up on the matter. All my purchases have been delivered on a timely fashion.
From the business
Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry you seemed to have had a bad experience with our company. Quite frankly, I don’t know why you have said that you haven’t received a refund or never received your order. Please send me a private message with the details, and I would be pleased to remedy any situation that has arisen.
Also, although I take every order very seriously, and I take ownership, personally and professionally, of any mistakes, I am glad that ReserveBar has received dozens of 5 star and 4 star ratings. Your order was apparently an anomalous situation, and I would like to make sure we take care of it.
Also, please take note that ReserveBar.com is not based in Dallas (as your screenshot of the BBB and that BBB rating should never been attributed to us). We are not that Dallas company. We have been attempting to remedy BBB’s mistake. Unfortunately, the BBB is a paid service that often is only responsive when you pay them to pay attention.