ReserveBarReviews 501

Very easy. And the first round I received $5 coupon for signing up! Recipient was super happy with delivery!

Thank you the package was well received, person very humble...

I ordered a bottle of jw blue engraved at checkout I was givin a choice of express 1 day express 2 day or 7/10 days so I chose the express 2 day not only did they mislead and made things worst when I called the representative after 20 min on the phone suggested that I can get 1/2 of the express charge that's insulting not only did I not not get. The omg it's sceduled 6 days after delivery I will never use this company again and who ever is thinking of using this company be careful if you. Need something delivered by a certain time all you will get is excuses on why it did not happen!

Reserve Bar has some of most unhelpful and presumptuous customer service I have encountered.

I placed an order and unfortunately left off a letter in my email address, so I never received a confirmation email. I sent an email to customer service to check that the order did in fact go through since I didn't receive a confirmation email but my credit card had been charged, and the response I received back was "please wait for your confirmation email." -Helpful.-

Thankfully another associate reached out to me shortly afterwards to help me troubleshoot. I provided every email address I could think of (although it didn't do any good since I had misspelled it in the original order), as well as the last 4 digits of my credit card and the name on my card. Apparently they found nothing. They proceeded to instruct me to confirm with my bank as they couldn't find a single order with my name or credit card number on it.

The purchase had already gone through on my card and I had already confirmed with my bank of the purchase, as I had mentioned in a prior email. I went ahead and emailed confirmation of the purchase on my credit card statement, but decided to call customer service at this point, as this issue didn't seem that it would be resolved via email. I ended up speaking with the associate I had been communicating with via email, and AGAIN he insisted the statement must be pending and to check with my bank. Frustrated, I again confirmed I already had and asked if I could speak to someone else.

I was put on hold until the associate returned. He informed me the reason they couldn't locate my order was because the email address was missing a letter, but not to worry because they found it by searching via my name & credit card...

When I communicated that I felt my assistance request was not handled adequately, that they should have done more thorough search queries or to at least request additional data if needed, he responded that the misspelled email address made for a difficult situation and they were busy trying to assist other customers as well.

The prices and product selection are fantastic, but that kind of customer service is just inexcusable.

I had some initial frustration with the shipping. It seemed to be on the shipping companies end, but ReserveBar made sure things were made right and kept me consistently updated. In a world where customer service is lacking this company is a shining example of what aught to be the standard.

What do you buy the couple that has everything? Look no further. I found the absolute perfect thank you gift for my cousins who gave us their river cabin in Co for a week, for free! I was going to purchase some Don Julio and ship it but didn't have to when I found the reserve bar online. They had a great selection of products and I was able to personalize the 1942 bottle. They LOVE it! They told us they think about us every time they open it up and have a drink.

When I received my purchase the quality was less than satisfactory, however after my inquiry with reserve bar I was completely in understanding of what happened and just blown away with the customer service. Mitch went into great detail with what had happened and gave me great options to help without me having to ask. Great Customer service is hard to come by these days so I am very impressed with this company in that respect. I do hope that they can get the problems with their manufacturer fixed as soon as possible, it was a big let down that my bottle came opened twice. :/ ... in any case big thank you to the customer service team for their prompt and efficient solutions, it really made all the difference to myself personally.