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ReserveBar

2.8

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ReserveBar Reviews Summary

ReserveBar has a rating of 2.8 stars from 501 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReserveBar most frequently mention customer service, credit card and tracking number. ReserveBar ranks 19th among Personalized Gifts sites.

service
141
value
85
shipping
89
returns
40
quality
66

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82,602 reviews

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Wisconsin
1 review
0 helpful votes
Follow Sue V.
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Ordered my Gin on October 5, still haven't received it. Payment was made for $54.98 & $9.23 on same date. Would of hoped someone would of reached out to let me know a approximate delivery date.

Date of experience: October 26, 2024
Customer E. — ReserveBar Rep
over a year old

Hi Sue! Thank you for reaching out about this. I'm so sorry but it looks like there was a tech error and your order hadn't fully processed. I've gone in and manually pushed your order to our retail fulfillment partner. I've issued a refund for your shipping for this inconvenience.

If we can help with anything else, please follow up with us by email at [email protected].

Thank you!

Texas
1 review
0 helpful votes
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Worse customer service
October 24, 2024

My order was placed in early for a high demand item (i preordered). I never received any correspondence on shipping until I called then the next week I was told it was returned and I would receive a refund. (Sorry). When I inquired about the shipping I received zero response. Two weeks later I received the free gift that came with my order but not my product.

Date of experience: October 24, 2024
Maryland
1 review
0 helpful votes
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Great price
October 19, 2024

Reserve bar always has what I am searching for in stock. The prices are always the lowest.

Date of experience: October 19, 2024
Pennsylvania
1 review
0 helpful votes
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Received quickly
October 17, 2024

Besides the 1 bottle which was backordered, then canceled(I was never charged, so no issue), everything else arrived quickly.

Date of experience: October 17, 2024
New York
1 review
0 helpful votes
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Perfect for client gifting!
October 17, 2024

I love the eGift Card option on ReserveBar for client gifting. It's super easy to use and all you need is an email address.

Date of experience: October 17, 2024
Maryland
1 review
0 helpful votes
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Second order
October 16, 2024

Shipped to California now Maryland. Somewhat difficult to track order. Cognac arrived promptly. Recommend.

Date of experience: October 16, 2024
Virginia
1 review
0 helpful votes
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Very Satisfied
October 16, 2024

I had no issues. Added custom engraving for a gift and arrived perfect.

Date of experience: October 16, 2024
Kentucky
1 review
0 helpful votes
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Quick service
October 16, 2024

Ordered hard to find Knob Creek. Quickly delivered and arrived in great condition.

Date of experience: October 16, 2024
California
0 reviews
0 helpful votes
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Packing was terrible. Terrible. Then the shipper literally left the packages (2 on 2 different days) behind the sign that said "no deliveries here." When I contacted the company to tell them how bad it was the response was a canned "not what we intended." Nothing else.

Date of experience: October 16, 2024
Customer E. — ReserveBar Rep
over a year old

Hi Adam! I'm so sorry about your experience! I was able to look up this interaction and I completely understand your frustration. The specialist was correct in that we are a third-party partner and it is the delivery service's responsibility to check ID and finish fulfilling the delivery. We will escalate this to our Operations team to ensure that delivery companies are following this legal policy. I hope you'll give us another chance to provide you with a 5 star experience!

Oklahoma
0 reviews
0 helpful votes
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I never received my pre order of Sir Davis. I never received any shipping or delivery attempt information. When I asked about my order the first time, I was told they didnt have my address which is odd considering you have to enter your address to order. My information was taken and delivery attempt documentation was fabricated as I necer received any communication from Reservebar passed the initial order confirmation.

Date of experience: October 16, 2024
Customer E. — ReserveBar Rep
over a year old

Hi Crystal! I apologize for your experience! It does look like there was a glitch that happened with this and resulted in your full address not showing. This is not at all a typical experience and I want to assure you we are looking further into this. All communication should have been by email. We will investigate into these matters to ensure that they are corrected. I hope you'll give us another chance to provide you with a 5 star experience.

Colorado
0 reviews
0 helpful votes
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Reserve Bar purchase
October 16, 2024

My recent purchase of an Ardbeg product was not managed well. Reserve Bar split my payment between two vendors and my bank did not process payment because it appeared to be fraud. I later received an email from Reserve Bar.telling me to resubmit payment but no reason was given. The email had the look of spam/phishing. Only after I contacted Reserve Bar did they explain what was going on.
They debited my account but I didn't receive a confirmation that it was received and I received no shipping information until I asked. I did receive the product BUT it ended up being more expensive.

Date of experience: October 16, 2024
California
0 reviews
0 helpful votes
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Favorite brand delivered to me
October 16, 2024

We live in the mountains and I have been unable to find my favorite brand of tequila anywhere near. ReserveBar has my favorite brand at a reasonable price delivered right to my front door!

Date of experience: October 16, 2024
Massachusetts
0 reviews
0 helpful votes
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Birthday Gift
October 16, 2024

I move fro NC to Maine during the summer. My dear friends birthday was coming up and wasn't sure what to send. We would get together and enjoy different cocktails. She can't get Bar Hill gin in NC so I thought what a nice way to celebrate her birthday, even if I was only there in spirit😉😛😄

Date of experience: October 16, 2024
Georgia
0 reviews
0 helpful votes
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Mellencamp whiskey
October 16, 2024

So far I'm satisfied just waiting on my shipment hoping it will be soon since it is a gift

Date of experience: October 16, 2024
New York
0 reviews
0 helpful votes
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Awful experience. Will not use again.
October 16, 2024

After assorting a perfect gift….48 hours later found out much was out of stock. So could not complete order. You should not show something you do not have. Easier to just go to the best brand sites and execute the transaction.
Will not use again.

Date of experience: October 16, 2024
Customer E. — ReserveBar Rep
over a year old

Hi Robert! I'm so sorry to hear that a portion of your order was out of stock. I totally understand the frustration of that happening after selecting specific items for a gift. We are making changes to ensure that the inventory with our retail fulfillment partners is the most accurate. I hope you'll give us another chance to provide you with a 5 star experience!

California
0 reviews
0 helpful votes
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Well Packaged.
October 16, 2024

The products come well packaged, never disappointed! Great assortment of Spirits and those hard to find.

Date of experience: October 16, 2024
Pennsylvania
0 reviews
0 helpful votes
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Frustrating
October 16, 2024

I ordered a custom engraved bottle and received that bottle in a very timely manner... However, the engraving was not done correctly. I reached out immediately as this was purchased to be given as a gift and it was incorrect. I've reached out several times over the last MONTH PLUS and all I get in response is "we are waiting on a response from the fulfillment center". There has been little to no effort to make the situation right.

Date of experience: October 16, 2024
Customer E. — ReserveBar Rep
over a year old

Hi Jason! I'm so sorry to hear about your experience. I've personally just followed up with you by email to make things right. This is not at all a typical experience!

Missouri
0 reviews
0 helpful votes
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Received in good condition
October 16, 2024

The product received was as shown on website. The item arrived in good condition.

Date of experience: October 16, 2024
Wisconsin
0 reviews
0 helpful votes
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Need Delivery Warning
October 16, 2024

The site was easy to navigate and order from. I quickly received an order confirmation, and then nothing until the day the shipment was due to arrive. Since these shipments require a signature, it would be preferable to receive the shipping information at least 24 hours in advance so customers can plan to be home to receive the shipment. Otherwise, my experience with ReserveBar was exceptional!

Date of experience: October 16, 2024
Ohio
1 review
0 helpful votes
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Great customer service!
October 16, 2024

Needed to modify an order and customer service was understanding and handle the change quickly and professionally, and with a caring attitude.

Date of experience: October 16, 2024

From the business

Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.


reservebar.com
Ridgefield, CT, United States