Reservations.comReviews 6,021

I am a travel nurse and thought I was booking through Holiday Inn directly but apparently it redirected me to this site. I was talking to someone of another nationality, very hard to understand, she booked me for 3 nights instead of 2. I called them immediately to correct the error and they absolutely refused. They said it was a "non-modifiable", "nonrefundable" booking. I tried to explain that it was a mistake, on one or both sides, and I did not beed the third night and they took an extra $125 of my money. They still refused. I asked to speak to a supervisor and they hung up! I called again the next morning hoping to speak with someone different and they said the same thing. Again, I asked to speak to a supervisor and they hung up! Be VERY careful when shopping online and making called to make reservations! If something happens and you need customer service you'd be better off talking to a carpet lint! I just pissed away $125 for nothing. This company is affiliated with Expedia! You should all be ashamed! Worst customer service ever! And the hotel itself can't change it because it was booked through a third party. DO NOT USE THIS WEBSITE OR EXPEDIA!

Do not ever use this company for reservations. Be careful when searching for the best price and make sure you have not accidentally clicked on their links. They charge 19.99 fee on top of other fees and I don't recall anything saying it was non refundable or that there was even a 19.99 fee prior to booking.

Will be contacting a Class Action attorney I know from a few years ago to see about potential legal action against them.

Be careful!

Policies are not clearly stated and customer service is horrible. New policy showed up after booking the hotel, but when I tried to immediately cancel they refused. Unable to submit my receipt related to the lack of formats excepted. Don't ever use this site, there are too many out there to settle for this.

Booked a reservation through this site and was unaware one that it was nonrefundable AND that I would be charged 19.99 just to book it. I called customer service and the service provider was very unclear with a accent that was incredibly difficult to decipher. After multiple attempts to understand, the provider said that I was unable to change the reservation from a king bed to two doubles and I would have to cancel at my own expense and then rebook. I then called the Hotel that I booked the reservation at and spoke to the front desk. This customer service provider said they HAD to let me change the reservation and it was ridiculous that I had to cancel and rebook. She changed it on her end and told me if they had a problem with it, they could take it up with her! That is customer service! DO NOT BOOK THROUGH THIS SIGHT!

I just booked a stay at the Deer Lodge at Lake Louise, Canada, with reservations.com. The cost for a nights stay is $334. No problem from my point of view. However that is what the hotel costs in Canadian dollars. Reservations.com chargers the same price in American dollars. 30% more than the actual cost of the hotel room if booked through the hotel.
No recourse no cancellation.

I was mislead by thinking I was on the Marriott website and ended up reserving a room at Aloft Jacksonville. Within 15 minutes, I found out that due to COVID we could not travel to FL. I cancelled the reservation within that 15 minutes and was told my refund would take up to 30 days and I was being charged $19.99 cancellation fee! NO grace period - nothing. Absurd! No flexibility on their end and the Customer Service Agent kept reading from him script. No help whatsoever! BEWARE!

Appeared as the hotel site. Charged 20 service fee and did not reveal this until card was charged. I hate dealing with companies who steal from customers. It is horribly misleading to not give total before customer is charged. Stealing money is what was done. After this experience with this company and my last Priceline experience I will only be booking with hotels that have numbers to their hotel available. This is a nauseating feeling. Then the hotel charge another 50 hold for incidentals so a room advertised for 68 dollars costed 170 dollars. The hotel is the Avid in Beaumont Texas.

Booked through said company (big mistake) and had to cancel a few hours after making reservations.
Spoke with representative during cancellation and was assured on 2 seperate occasions that no penalties would be incurred as a result of the cancellation.
Was charged for 1 night stay. Called customer support and they refuse to reverse the charges due to the fact that they cannot find the recording of the conversation I had with the employee.
Even provided them with a date stamped screenshot of the call log and still deny I called.
Fraudulent company. DO NOT USE THERE SERVICES...

I made a hotel reservation thinking I was on the hotel's website. Got the confirmation and saw that the order was DOUBLE the room rate. I immediately called RESERVATIONS.com (maybe 60 seconds later) asked to speak to a supervisor/manager and they could not help me cancel the reservations. This company is absolutely highway robbery and has the worst customer service EVER. Will never use them again. I wish ZERO stars were a rating option.

The only person in this company who understands customer service is James. Absolutely no one else was willing to work with me and still my refund was denied. Back story: I am an emergency responder and I was called out to an emergency in Cali. We usually book for 2 weeks as we never know how long or short they will be. This one was a short one, and so I had checked out 2 days later. Even with the proof of checkout, these people absolutely refused to work with me and instead have decided they are keeping $2,000 for a 2 night stay when I went there only for an emergency response, as is my job. Do NOT use these people, ONLY book direct with the hotel of your choice.

If I do the math, they charged me $70 to make the reservation, not the $20...
According to my receipt from reservations.com I paid them
Room Sub Total: USD $220.99 (excluding taxes and fees)
Taxes & Fees: USD $31.75
Sub Total: USD $252.74
Service Fee: USD $19.99

But I had this night combined with another night I reserved directly. And from the Hotel's receipt they got from Reservations.com a total of $202.20 (which included all the taxes of $25.41).

So the difference between what I paid resevrations.com and what they paid to the hotel for my bill was $70.53.
So I will never use them again.

They book the wrong hotel on purpose, then refuse full refund, charge "non-refundable" fees, and refuse to return $$ until 30 days later. Gaining at least 20.00 per customer plus interest on the charges they hold hostage for 30 days even though the HOTEL cancelled and refunded their portion immediately. Then hang up on you repeatedly when you call to complain and get refund. Filed with Florida Atty General's office, BBB Complaints and VISA. SCAMMERS avoid at all costs! I give a negative 100 review

This is very dishonest company.

This weekend I accidentally thought I was booking directly with Holiday Inn Reservations, as this company makes their website look almost exactly like the Holiday Inns. I booked got confirmation and drove to a business meeting where I was to stay across the street.

I had gotten email confirmation, a confirmation number before I left and everything seemed just fine, except the price which was 40 dollars higher than normal for that Holiday Inn which I had stayed before. The person on the phone said it was their very last room and knowing I had to get to the meeting or be late I left first to check in at the hotel.

At the hotel I met with the manager, who said they did not have a reservation for me, but only half the hotel was full and they had any room of my choice. The only thing I would have to pay as the company never forwarded any money to them. My wife got on the phone with their customer service, which took over an hour just to get to someone, she reserved a room on the same credit card we gave Reservations.com. I in the meantime asked the manager of the Holiday Inn for their password for their computer system and got on my bank and filed a dispute to the Hotel charge and four separate charges for 19.99.

When my wife did get a hold of someone to speak with one hour later, they told her the reason their was no reservation is that the hotel was full. The booked us at the Hilton 17 miles away. I am a Hiltons Awards member and get government rates so if I wanted a room at the Hilton I would never pay $187.00 for it but $67.00. So I would never in my lifetime agreed on this arrangement and the company did not call ask or try to contact me on the bait and switch to a cheaper hotel. I then joined the Holiday Inn Awards Club, which now accompanies my Hilton and Marriott the three main hotels we stay at.

While speaking to the manager about the situation, a Reservations.com associate called the hotel, the hotel confirmed they were not even close to being booked fully. On top of that, the fraud department of my bank had called them because they posted four 19.99 charges with no explanation of what they were for as any charges would have been included in the room rate.

I ended up paying $123.00 for the room with all the taxes and fees, and the company issued an immediately refund based upon mostly threats from Visa to file charges. And I had the manager of the hotel write a letter confirming our entire conversation and the events and copied that with the copy of the reservation confirmation to the bank. My advice is to never use this service.