Reservations.comReviews 6,018

They say they are the party you wish to make reservation with (eg: Marriott). They evade questions about other services you are interested in (eg: airport extended parking) & apply pressure persistently to make reservation before questions are answered. When you realize what they've done & try to cancel, they refuse. When you appeal they insist on non-refundable/non-cancellation that you agreed to having been under the impression that it was included in your reservation. Finally they give you a phone number to call the hotel front desk. If you get caught in this trap dispute the charge with your credit card company.

Here's some helpful tips.
1. Use "Duckduckgo" for your search. They don't have "reservations.com". They have another site but it looks like it doesn't charge nearly as much. Nonetheless, don't use any of those sites. Just go to the hotel website.
2. Avoid reservations.com They are basically charging you $75 for nothing.
3. Even if you accidentally book via their site, like I did, and you cancel, they will still charge you $19.99. They are a terrible company and should be sued.

Thanks,
Rodney (accidental sucker)

They charge you a $20 fee on top of the listed price ON TOP OF THE LISTED TAXES & 'FEES'! …and, of course, they will not refund it even if you cancel the transaction!
This is also a FOREIGN company/transaction! Just do NOT use them… you can get the same/better price elsewhere. I needed a hotel and got a BETTER deal directly with them.

Booked a room, and called to cancel within 7 min, emailed as well. Was told reservation was cancelled and monies will be refunded. Week later no refunds, after a lot of calls and arguments w refunds asked to have reservations to be reinstated or give us a refund. Don't have both. Horrible rude offshore customer service. WATCH OUT. THIS IS THE. WORST SITE EVER..

They lied about shuttle service, lied about fee for parking, lied about breakfast. When we called, played games of not being able to hear us. Just horrible, never again. Missed our flight had to get a taxi.

This company is a complete scam! You'll prepay for an unavailable room and be left to sleep in your car.

After an exhausting day, we finally attempted to check into a hotel we booked thru this website. The hotel had no record of our booking even though we had a confirmation email from reservations.com. We called them and we were put on an enormously long hold. We were so tired that we booked a room directly with the hotel. Finally, they came back from their hold and stated they would refund us our money except $20 for whatever reason. My husband was so tired from the ordeal that he didn't hear why and just hung up. What a horrible experience…stay away!

I did not like the fact that they put pressure on you by putting a timer of 15 minutes to make your decision in order to put some extra urgency in the reservation. However the worst was extra fees that were added afterwards. I live in Canada so there is a 13% tax applicable...but there were Taxes & Fees AND an additional $19.99 'service fees' on top of the fees that were charged with the taxes. Totally outrageous!
Next time I will call the hotel directly to book with them instead of doing business with those pesky reservation companies!

I am out$600+ b/c not willing to modify reservation. Coastal FLOODING. Can not get in the area. Requested to postpone 1 week. I was told no...after being on hold for TEWENTY minutes. Never again. Scam.

There is no point of using this website, the Customer support team don't do anything to help you and they're rude from my experience. Do
Yourself a favour and book through the hotel directly.

My husband and I travel extensively. We recently had to cut a month long travel short due to both of testing positive to Covid. We supplied Rerservatins.com with a Covid Diagnosis on a Doctor's Letterhead. Yet they refused to refund our reservations. However Expedia, Airbnb, Windjammer Cruises, and Whale Watchers Excursions all refunded our reservations, and wished us a speedy recovery. We are very disappointed and will NEVER book with Reservations.com again. They are an insult to the Travel Industry.
Sincerely,
Vickie Koliwaske

Could not get a refund nor re-apply paid reservation to a future date.

Fall back from multiple service agents was "this is the policy."

No empathy, no willingness to help customer in distress, about as sub-human an enterprise as I've encountered in recent years.

Not sure why anyone would use reservations.com when you can get better services and more customer-service oriented reservations policies elsewhere.

I purchased a room through this website thinking it was Drury because it is disguised as Drury's main page (coloring, font, etc). After realizing this after purchase of a room they said they would honor a refund and after 2 months of battling with my credit card company and the merchant telling my credit card they have refunded me (they have not) I am exhausted. Do not. I repeat. Do not. Book through this website. Book your hotel direct with whatever concierge working at that hotel. I cannot stress this enough, do not become a victim like me.

The price shown quickly becomes inflated with fees. There's zero transparency as the room rate jumps from $93 to $126, PLUS their $20 non-refundable booking fee. All told, over $40 to book a room. That's not service. It's robbery. Stay away. There are better options out there.

Made a reservation under what I believed to be hotel website- very sneaky in their link wording. Service charge buried in fine print. Once I realized what had happened I canceled with 10 minutes. Firstly, I was informed it would take up to 10 business days for a refund (to be fair, it only took 48 hours). But their service charge is non-refundable. I'm out $100. I concede my stupidity for not reading ALL of the plethora of fine print but their website is designed to bury this non refundable fee, period.
I see why they have 1-1/2 stars on BBB rating. DEPLORABLE!
NEVER, NEVER BOOK WITH THIS UNETHICAL COMPANY!

Bad customer service, every time I called to solve my issue never get done. They just open a ticket and no one is getting back? They just like to charge you, but not refund?
I canceled my reservation before and they just refunded some money and I'm still wafting for the rest?
Not sure who should I report? I will give them ZERO

Be careful - it says no cancelation but that means you also can't make changes. So don't make a mistake in the dates you enter.im out $400 because of how unforgiving the process is.seeing all the negative reviews should have tipped me off. Nobody's fault but my own for trusting a site I used before. Well that's over.