Reservations.comReviews 6,022

People please be aware you can call this company make a reservation pay for it wind up having the wrong place booked for you and are unable to get a refund due to their negligence and lack of concern for customer service I have been on the phone with this company now for over 3 hours and still continue getting the same response to a reservation that they miss booked so The story goes I made the reservation at my house on my credit card paid for got in my car drove two and a half hours to the hotel that I desired to stay in that night when I arrived at the hotel the hotel concierge had no clue of reservation nor could find no reservation for his establishment. Upon calling reservations.com again to let them know that they could not find my reservation at the hotel I was at I was then told that they had booked my hotel for another one completely across town. After speaking with several supervisors I've still come up with the same thing these people could give a rat's $#*! for their customers and their customer service regardless that they made the mistake and booked my hotel in another hotel completely in the wrong place and in the wrong county totally far away from where I needed to be they refuse to give me my money back and tell me that it was my fault for agreeing with the uneducated unconcerned uncaring representative from their company. Be aware this company will take your money and not give it back and not book you a correct place to stay all I've really got to say pass this point is I'm completely baffled at their lack of responsibility to their Miss book I highly highly suggest that you go through another company because these people will still your money and laugh the whole time that they stole from you and will not pay you back because they have a no refund policy regardless if it's their mistake or not beware beware beware these people are thieves that hide behind their computer and I'm sure in a different country so they would never have to come in contact with you anyhow so if you like being stolen from why don't you just go ahead and book with these people because they're going to wind up screwing you over

We trusted that these people knew what they were doing and that cost us alot of headaches that could've easily been avoided by NOT USING THIS PLACE! Beware--they have a 1 star for a reason. Book it yourself. We won't make the same mistake again!

I made a reservation at what I thought was the hotel website. I found a better rate on the same site. They would not cancel or make up the difference. I talked to two customer service agents. Both quoted their non-refundable policy. They asked me what I wanted from them which was a price match at the least because my reservation was made just one week ago.They said they could not match their own site and that hotel rates fluctuate. Ahhh...yes. The right thing to do if there were any customer service was to honor the price this weekend. The reservation has been booked far in advance of our arrival (approx. 3 months). Their customer service is simply awful.Do not use!

They dont care once they have your money,,, roach hotels r ok. With them!

I was misled to their platform while trying to book a hotel (Macdonald Hotel in Windsor, UK). They added enormous levels of fees. The hotel agreed to cancel the booking and re-book at the rack rate which was significantly lower. These crooks are refusing to return the funds and on top of it are refusing to provide a reciept even stating I paid a cancel fee. This is preventing me from getting reimbursed (this was work travel). Avoid these crooks at all costs!

Booked a hotel not realizing it was not the actual site. If you go with the hotel directly they always have a free cancelation up to a certain date. The date that I picked is over a week away and after I booked it, I realized I needed to cancel my reservations 30 minutes after booking. When I called I was advised that there is absolutely no cancelation once so ever and no refunds will be issued. They advised that they have both no cancelation and cancellation policies but I was never given either option. If I could give this company no stars I would.

When booking with reservations.com you are misled with the information given. They charge a service fee of 19.99 that they don't tell you about. You see it on the confirmation email. I then canceled the reservation and they advised me that the service fee they didn't tell me about in the first place would be non refundable.

When I challenged that I was rudely told it wouldn't be refunded. This site is a total scam site and I warn you DO NOT use it.

I made the reservation on line. They charged my Credit Card twice for the same single room. When I called to get one of the charges reversed they told me they did not see that charge and there was nothing they could do. They wanted me to send an email with my bank statement in order to the bottom of the issue. I am asking my back to stop payment and reverse the charges as I consider this fraud.

What the hell. This third pary joke charged $400 for the room when it would have been $300 if I just called the motel itself (which I thought I did). When I looked up the motel online, reservations.scum bullied their way right up to the top of the list making you think this is actually the motel. Not only that, they stated there was only one room still left... after calling the motel, there was actually 6 rooms left. I cancelled due to a change of plans and they took me for $40. They are why life sucks sometimes!

I did not know I was routed over to this website when making my reservation for a hotel 5 months ago. I never do a non-refundable rate unless it is a day of reservation. Some how, I got a non-refundable rate and they charged by $19.99 to make a reservation that I could have made over the phone for free with free cancellation. I am very careful when booking things so I am not sure how this got by me so be careful when making reservations. I wish I could go back and see my browsing history to see how this happened.

I was booking in a hurry, so of course I see the hotels name and click on it not realizing it was a third party site (Reservations.com). Somehow I seemed to have missed any sign that it wasn't the hotels actual site, and never noticed that they were going to charge a 19.99 non-refundable fee, which actually ended up costing me a few dollars extra. No biggy about the money, but I hate when a site seems to be trying to pass themselves off as somebody else. I realize it's super common these days, but still rubs me wrong, and I'll be double checking in the future to make sure I never use Reservations.com again.

THIS IS A TOTAL SCAM COMPANY AND THEY HAVE NO DESIRE FOR BEING A SERIOUS AND LEGIT COMPANY. DO NOT USE AT ALL.

This reservation web site adds an additional $60 in fees to your reservation which ends up costing more than any other reservation site. When they send you the reservation, it includes a phone number to call if you need to make changes. However, they do not make changes. To make a change you have to cancel and rebook losing your entire reservation deposit.

Service charge for booking and cancellation hidden charges they dont tell you about thin hit your credit card after

Gave date and time I would arrive at hotel, but the hotel was closed during that time. No fun, had to pay for another room at another hotel. The email confirmation had the check in time as 10pm even though I said I would arrive at mid-night.

Tried to get a refund. One week later was turned down. Was forced to go through the credit card company. Terrible service.

Was in Newark Ohio & wanted a reservation with the Hilton for one night. Used Google on my phone. This Scam site was pulled up as if it was a reservation line belonging to the hotel. I've since called the number back & their recording says something like "Welcome to reservations" suggesting it IS the reservation line for the hotel. I was NEVER told I was speaking to a third party provider. The price quoted was higher than I remembered seeing previously on my pc, but I needed the room so I agreed. Did not realize I was dealing with a scam. I now have multiple charges on my card, plus the charge from this rip off company was $50 higher than the room should have been. I don't usually fall for scams, but I didn't expect Google to provide a listing that deceptively was at the top of the page with the other listings by Hilton. RUN, don't walk, away from this company. It should not be legal.

Charged a non refundable booking fee. I was not aware of this. I had to cancel my reservation.They refunded my money but made me pay the 69.$ fee. They will not give it back to me. I booked because I had the option to cancel my reservation if I needed to. Why would I agree to a non refundable booking fee? Steal, Cheat, You should be shut Down!

We booked a room accidentally, and immediately called reservations.com. They refused to help so we asked to speak to a supervisor. The supervisor said that the hotel would need to authorize it, and I had to have the name of someone at the hotel. I got the information for reservations.com. reservations.com still refused to do anything, they said they would cancel the reservation, but we would get charged the full amount

Classic Bait & Switch. Quote one price and bill you a higher one. Called them to tell them the problem. They said that they would have to look into it and review recording. Will take 5 to 7 Business days. You know they will say the agent quoted what they billed. SCAM!