Reservations.comReviews 6,011

I would give a zero, if possible. They lead you to believe that you are simply reserving a room on a hotels website, but immediately take the money from your account. I called immediately and was told it was a non-refundable reservation. The agent was not helpful at all. You are better off calling your hotel and reserving with them to avoid the extra $76.00 booking fee thst they hide in the fine print. Worst customer service ever.

Do NOT book through reservations.com. They rip you off big time… I was told this website was booking me for park stay and fly… did not include the parking or the shuttle after they told me it did so had to cancel once I called hotel and realized I was lied to, then I called to cancel and they didn't even refund me all of my money. They still owe me $40 which I have been trying to get back and they said they will contact me 5-10 business days to let me know. Unprofessional and very misleading, very inconveniencing as well, this is like one of those scam companies who just want your visa info and to rip you off and pretend they didn't.

I am very disappointed with my experience using "reservation.com." I booked a hotel in Canada, assuming the charges would be in Canadian dollars, but the transaction was made in US dollars instead. To make matters worse, "reservation.com" also added an administration fee, which was also charged in USD. This unexpected currency conversion and additional fee significantly increased the total cost of my reservation. I would not recommend using this service due to these hidden charges and lack of transparency.
Reservation Number: R*******

NEVER use Reservations.com. They drop the call (disconnect) whenever they don't want to help. The guy was booking the wrong hotel. I tried to tell him it was the wrong address and NOT to charge my card when he asked for confirmation to book, I said "NO." Then the call dropped and guess what...he booked it - wrong hotel. I had to call multiple times and the call would drop whenever I asked for a refund. They even put me on hold and lied to me, telling me they called the hotel and canceled and were seeking a refund from the hotel. Hotel person said they never called or canceled the room. I waited on hold while they "pretended" to call the hotel. They keep telling me they'll expedite my request for a refund and will email me in 24 to 48 hours. 4 days later I can't get a response.

**Title: Dishonest and Unreliable - Stay Away!**

I had the misfortune of booking through reservations.com recently, and it was an absolute nightmare from start to finish. First off, they are incredibly dishonest with their pricing. They will overcharge you without any remorse.

Trying to get a refund was even worse. They gave me the runaround for weeks, promising to process it but conveniently finding reasons to deny it every time I called. When they finally agreed to refund, they sneakily deducted ridiculous processing fees, which left me with significantly less than I initially paid.

This company operates with no integrity whatsoever. They will defraud you and then hide behind their policies. Save yourself the headache and money - find a reputable booking service instead. I certainly won't be using reservations.com ever again, and I strongly advise others to steer clear unless you enjoy being scammed. They kept my $26.89 after fighting them with my bank. Crooks

I booked a trip a few weeks back and wanted to make some changes to my reservation. I called three times and talked to 4 people, none of which spoken clear English. All I wanted to do was add one night and change the room type. They refused and said I could make any changes even tho I had already looked and many of the rooms I wanted were available. So I told them just to cancel my original reservation and I would rebook immediately after through them again. They said there is no refund for my cancellation. Mind you, it's still two weeks until that trip. I will never do look at them for an option ever again and I will let everyone I know that they need to look elsewhere for reservations. They could have easily taken care of this and made me a happy customer. Instead I will be speaking negatively about them from here on out. Do yourself a favor and book somewhere else. Please!

Book the room on July 5 And on arrival Was told they had no Handicap accessible rooms available. Upon talking to reservations.com they refused after several contacts to refund our money. Said it was up to the hotel and hotel refused to refund. They do not stand behind what was booked. They care nothing about ADA standards. Do not use reservations.com they just plain suck.

I inadvertantly tried to make a 2 night reservation in TN. The site sppesred to be associated with the hotel. On the page was a book now soace which led me to an agent. He reseached the dates, toik my info and processed the transaction. At no time did he advise about canceling reservations. Nothing was indicated that this was a restricted booking.

When the confirmation was received in approx 10 mins, very extensive small print stated if cxl was made, a one night chg plus tax would be witheld. This reservation was for one room 2 months out. Since cxl'ing, a text has been received saying $203.50 has been processed to be rec'd in 10 days. That means they chg'd $203.50 for a 10 min transaction for a reservation 2 months out. This is a scam system falsely representing the hotel. Tough lesson but one I will continue to preceed chasing and exposing their tactics. Since the hotel has lost the booking due to my cxl'g. Does tge hotel get the $203.50 I have been charged? This is criminal and needs to be stopped.

Overcharged prices on room, went to cancel, and got caught with agreeing to a 'slight' discount (pressed the wrong keys), which probably worked to my benefit anyway, as my sister cancelled with reservations.com over a year and a half ago, and have not been refunded. Will not, will never, won't ever, use this site again.

Zero stars. Tried to book a room at the Marriott. Reservations.com came up as as sponsored ad. I learned my lesson to never book off a third party site again. First of all the room price seemed aligned to the rate we normally pay for a night stay at this hotel. The site auto populated to Canada - knew we were located in Canada. Anyway I booked the room. 5 minutes later I notice a booking confirmation email that lists everything in USD. So my $250 room was now $345 USD (we normally pay around $225 CAD for this room). So I called immediately. And I spoke to two very rude customer service agents who refused to refund me (and one actually mocked me). The cancellation policy on their site said that if I cancelled within 4 days before the date of travel I would have to pay for a full night's stay (nothing about not being able to cancel before then). My confirmation email said that I could have cancelled before May 28th with no penalty (not helpful as I booked the Reservation on June 1st and couldn't go back in time). So today I get another email back from them saying that they've looked at my case and stand by their decision (that I was in the wrong) and will not refund me. So now this mother of two young kids, full time job, needs to spend more time disputing this with my credit card company (who already assured me there would be no issue as this company is not legally supposed to operate this way). Unfortunately I have had to cancel my credit card as I do not want these fraudsters to have my credit card details. This means a week without a credit card and an hour or two setting my direct deposits again. This mistake will end costing me 7 hours of my time in the end. This company is a scam.

I don't know how I even got booked through Reservations.com, and it was a big mistake! Not only did I over pay through them, it was a noncancellable contract. When you call them for help don't expect any. Once they screw you they keep the pressure on. Please double check where you get redirected on any website and if into these people get out as fast as you can.

We thought we were taking to the Hotel, But instead we click on Reservation.com phone number. But this dont give them the right to Take us for Money, Shame on you. We booked 3 Night.Tried to cancel on hour or so after booking. They said no. Tried to just take the one night and fund back the two night, they said no.
Now as we are drive out of an evacuation and trying to book a room for the night this does not give Reservation.com the right to, been Scammed by this company. While booking, they know and is defrauding the public. Shame on you!

Would not let us cancel our reservation. We are moving into a new house and it closed early, therefore, we no longer needed a place to stay - they would not refund our money for nights not stayed (over $1000).
We thought we were calling the hotel directly, but it was a reservation.com number - we feel betrayed and misled and now are out a lot of money. The customer service were terrible - no empathy, no flexibility, no compassion. So upset over this... Stay far far away!

Easy to book with, but know I know why they needed all of my credit card info, called back the next day to cancel, because we realized we weren't going to be in the area and they refused to refund, said it was non refundable for any reason. We will NEVER EVER USE RESERVATIONS. COM! I WOULD NEVER EVER RECOMMEND THEM TO ANYONE. THEN THEY CANCELED MY RESERVATIONS AND WILL POCKET MY MONEY AND REBOOK THE ROOMS FOR THE SAME AMOUNT, BEWARE OF SCAMMING!

Unable to change or cancel a reservation (for 5/24/24) I made for a visiting instructor, even though my confirmation email says I can if I contact them before day of check-in. Liars, liars, liars! This is a dishonest company - even the representative in the call center Apologized for the lack of clarity on the confirmation email & said this happens all the time!