Reservations.comReviews 6,018

After having my room booked in one hotel in mount laurel nj and all the others in our work travel group biking at the second Hilton Garden Inn in mount laurel, i was told by the front desk to cancel it at the other hotel and then call reservations.com and cancel it there and give them the name of the front desk person that I did who was Victor and that they will credit me the room. After doing all of this they will not credit me. So no more of this crappy company for me. This was on 11-20-2019

I'm an extensive business traveler, almost every week I'm on the road. Both US and international travel. I had to book a business trip to Hong Kong and there was a particular hotel I needed to stay in. I did not realize that the site redirected me to Reservations.com. Once booked I realized they charged for everything upfront and it was non-reimbursable. Unfortunately my dad had heart surgery and I had to cancel my trip to be with him. The documents from the hospital are in Spanish. I had to prove to reservations.com that this was indeed a health situation but they wouldn't take my documents because they were not translated to English. Bottom line, they kept all the money and had no respect to what the customer was going through.

Same experience with others, went into a Holiday Inn site and redirect to reservation.com. Did not realize it was not the hotel. They have charge me USD for the hotel and I end up cancelling the reservation immediately. They charge me $20.00 service indicate not refundable but they end charging me the whole amount. I have called but refuse to refund the amount. Biggest SCAM ever. Will report to local authority and I will notify the hotel.

Horrible! Scam! They charge more for taxes than exist.

The taxes they charge are more than double what the actual fees and taxes are. The cancellation fee is 19.99, and you can find a much cheaper rate than the actual hotel or other online providers. I actually checked on the site thinking that I was clicking on the actual site for the hotel. I learned my $20 mistake. Hotel room was actually $75 less my contacting the hotel directly.

I made a reservation through this company and realized that there was big difference in fees compared to just booking through the hotel directly. Then, when I tried to cancel, there was a non-refundable $20 service fee! Do NOT use this service... they should have offered to refund the whole amount because I had booked and wanted to cancel the same day and the reservation was months away. So I'm out $20 just because I used their service.
I wouldn't be surprised if my Credit Card gets hacked after using them as well. SO MAD!

On September 5,2019 we thought we made a reservation through Marriott for a room on October 15th. Within minutes, we realized that we had made a mistake on the date. In trying to correct the transaction we found out that somehow we had been logged into Reservations.com and that there was no way that they would make an adjustment as they had a no refund policy. Our credit card company unsuccessfully attempted to block the payment and warned us of companies like this.

If any of my children worked for reservations.com, I would be embarrassed and feel that I had failed as a parent.

We tried to reserve a room directly with a hotel not realizing that the site defaulted to reservations.com. The date I entered for our stay defaulted to today's date instead of our actual date of stay. Not 3 minutes after booking when I went in and tried to change it they said there was no way to return any funds and to contact the hotel. The hotel says they have no control over 3rd parties, So were stuck with a reservation and out money. We will pursue and hope to have remedy, Do not use this fly by night, rip off company, Also, very disappointed that Best Western is affiliated with this company. Won't book through them again!

I thought I was booking directly through a hotel but realized it was actually Reservations.com. I was booking for work and there was a non-refundable fee of $20 AND they refused to allow me to cancel my reservation just 3 minutes after I made it. AWFUL AWFUL customer service that gave me the runaround. DO NOT USE THEM! They totally posed as the hotel's own sight. I am a government employee and they would not honor my government discount that the hotel would have.

I booked a room on reservations.com to attend a conference in San Jose. I arrived at the hotel and was informed that the hotel was booked to capacity and my reservation was canceled by reservations.com. I never received a single email, text message, or phone call. After an hour on hold, I was informed they had to cancel my reservation and I was on my own to find a hotel in the middle of the night after an all day flight into town. Horrible customer service, I will never book a room through this worthless service again!

I went the reservations website POSING as the hotel to make my reservations for an upcoming wedding. I followed all instructions and when I found the 2 queen bed suite I wanted, I pushed the reserve button. I filled in all my credit card info and when I received my confirmation page I noticed they put me down for a standard room. I immediately called the number telling them they gave me the wrong room plus they even charged me more than the standard room was advertised at. They would not budge. I emailedno apologiesonly they would try to cancel but I would still be charged. Let them know what I wanted them to do. I called the local hotel and they couldn't do anything until I got to the hotel and if they had a suite I could upgrade. I'm just sick not knowing what I'm going to get. Then I noticed they have already charged me for that room plus a $19.99 service fee that was not mentioned before I made the reservations. I'll NEVER EVER use this group or their affiliate, priceline.com in the future and I highly suggest that anyone considering them not use them either!