Reservations.comReviews 6,018

The company is misleading costumers and is committing F R A U D
Reservation was made Hotel cancelled and Reservation.com did not refunds the money without providing the service, literally F R A U D
As the hotel cancelled but the third party Reservation.com just took the money without providing the service. $99 ended onto $132,89 hotel never got the money as cancelled and reservation.com unilaterally took the money.
Please don't book with them is FRAUD

In June I booked a stay at Best Western Edgewater Resort in Sand Point ID. I initially logged into Best Western, but at some point in the process, Reservations.com hijacked the process(problem 1). For the 2 night stay the charged me a room amount of 539.98 and 144.53 Taxes/ Fees. This all part of their "Save Big on your hotel. Book Now" web banner.

Upon checkout of the hotel, the actual charged(and what Reservations.com reimbursed the hotel) were $458.98 for the room(15% lower than Reservations.com charged me) and $68.84 taxes and fees(53% less than what Reservations.com collected). Oh, and that was on top of their $19.99 service fee which i knew about up front and have no issue with... To overcharge me a total of $156.79 and pocket the difference is a SCAM.

I wrote their customer service team to give them a chance to "do the right thing" and they sent me a reply that their agreement says all charges are final... and they explained "hotel rates fluctuate" and the hotel must have offered discount rates during my stay... Isn't it oddly coincidental that the"discount rate" was EXACTLY what Reservations.com reimburse the hotel for the stay?

This is a Florida based company, with a very clever, agreement... i should have taken time to read the fine print.

I also find it interesting that their OWN website... lists customer sat at 4.8 based upon 48 reviews... very different than the 1.6 star rating on this site based upon 1739 reviews.

We booked a hotel through what we thought was the hotel website. It turned out it was not. During the booking because the asked where we were located and our ZIP code which seemed weird seeing as we thought this was a local call and were canadian. We asked the service agent where he was from and said he was with the hotel. Phone the hotel and he was not. Sat on hold to cancel the reservation for 40 minutes and told we will get a refund in 30 days. What bull$#*!. They are impersonating hotel websites. They need to be up front about the fact that they are a third party and dont represent the hotel

SCAM. While trying to find the hotel website a phone number popped up with verbiage that made me think I would be booking directly with the hotel if I called the number. They confirmed the rate but when I got my credit card bill they had added a whopping fee that was not disclosed. I am very careful about booking direct with hotels and yet they reeled me in with their deception. Thankfully we didn't have to cancel and try to get a refund. They assured me I could cancel within 24 hours with a full refund but reading the other reviews convinces me that would have been a nightmare.

I booking a room at Americinn thought I was doing it through Windham instead it was reservations.com. What a bunch of cons. The room rate was 129:99 plus tax. Which I was comfortable with when I checked out online they charged me 139.99 plus tax plus an $18.99 nonrefundable fee. I tried to call and email quess what nobody was home. So I just got cheated out of aprox 30 dollars. They where a mask but not for covid. Live and learn hope everybody who reads this doesnt have to. Hope you are happy duping a senior citizen

I'm still waiting on my refund... almost 4 weeks now. Continue to have issues with my phone discussions with them. The Hotel gave me a cancellation confirmation number, and this company is dragging it's feet with confirming my refund. Today was my 4th call to them. I had no idea that I booked my reservation through them. They appeared to be a legitimate hotel representative but sadly they are not. The hotel was wonderful to work with... but this company makes receiving your refund an obstacle course in phone calls.

I was on Wyndham site, at some point during my attempt to book, my web browse sent me to reservations. Com. I had no idea. When I made several attempts to contact them about all the fees, I was hung up on. After being on hold over 30 minutes. In the photo shows how many times I called. 3X computer hung up on me because it didn't like my selection. The 4th time, a human hung up after, wish y'all could see how long call was. Ridiculous! They suck! Wish I didn't have to give any stars 0 stars.

I do not recommend using this company to book a hotel. They booked me the wrong resort in Vegas, so when I arrived at the place I was supposed to go, they sent me to a different place that was not what I had booked. When I called them, they would not make any changes because they time to do that had already passed. They sent me to a different place that a lot checked and charged me the sans thing. Customer service is somewhere out of the USA cause you can understand the people that answers the phone.

When you book the reservation (thinking you are on the hotel website) They do not disclose the total amount being charged until after you have confirmed the reservation. By then they have your money. I went back and pretended to book the same reservation again and discovered when you go to the confirm purchase page, the screen scrolls forward instantly so you never see the disclosure about the $19.99 non-refundable service fee. (Unless you scroll backward...) Also they quoted the room rate plus "applicable taxes & fees"... The actual taxes & fees when I booked directly through the hotel were $7.92. Reservations.com charged however charged $15.84 for taxes and fees... Great class action lawsuit here.

The worst service I have ever used and after all this covid19 I was glad to get my kids to a little get away. The customer service didn't give me correct info on amenities. To top it off the service and the rooms were dirty not kept, dust, bodily fluids in blankets etc. I called reservations.com and still waiting for my refund was told yet again from another customer service my refund would be in my account in 5 to 7 business days. Still nothing they just respond with thanks for your continuous patience etc!