Reservation DeskReviews 519

This site is a total scam site. I called to book a hotel in Canada. Thought I was talking to the front desk. Turns out that after 1/2 hour of making a reservation and paying for it with my card no such reservation existed. I called the hotel direct to ask more questions and that's how I found out. The service never mentioned they were a US based buisness with a non refundable service charge. Turns out they booked me a hotel in St. Louis Be warned.

People here is very pleasant to be with.The staff is. Straight to the gate.Very close to schools and shopping

My family and I stayed here in room 200 March 15th through18th 2023, my granddaughter and I left with bedbugs and about 150 to 200 bites each. When we called to let them know, the manager told us they would shut the room down for inspection and email us with information, this never happened. I called again Monday and spoke to Laura another manager and she told me she would have a GM call me, well that has yet to happen. Laura continued to tell me that "other guests have stayed in that room since your stay and they haven't reported bedbugs" I thought that was funny because we were told on the 18th that the room would be shut down for inspection. My guess is they never shut down the room nor did they take it seriously! We also noticed that the pool was nasty and smelled horribly. The pool was so cloudy you couldn't see the bottom which we were told that they treat the pool daily my guess is, that's a lie as well. We will never stay here again!

You all just stole my money and will not return it I paid for a hotel in Richmond VA and the representative made the reservation in Boston Massachusetts and you will not refund me my 160.00 back and still had to pay for another hotel that night. I would be nice if a representative can call me and we can resolve this issued.

Stayed cause the venue we attend is right across the street Only good thing. The restaurant is not big enough or open long enough they should make extended times for bigger crowds coming. For before and after shows or events. Upon checking in not much info. Was given like internet access, charge extra for morning buffet, would have called from hse phone didnt work. And a few more other things but last and least finding out cant even get credit on perks for staying topped it off, Not ever staying there again...

I was in NYC and needed to book a hotel to stay the night. I call a trusted hotel site and unknowingly was connected to a third party booking agent - Reservationdesk.com. They took all my information and charged my credit card and gave me a confirmation number and the email said guaranteed booking. When I arrived at the hotel they had been booked for days. There was never a room available. It was late and I was traveling with two children so I began trying to secure a room elsewhere. I figured since I never checked-in and there was never actually a room available I would call in the morning to make sure they knew what had happened. The girl I spoke with had a hard time understanding what we had been through. She said she could not reverse the charges. I asked to speak with someone who could help me, and the next person was unwilling to help me either. I have been charged $330 plus a $15.99 booking fee for a room that never existed. Reservationdesk.com is a scam if you have a problem they will never be able to assist you. I have filed for a fraud investigation with my credit card company. What a nightmare.

Scam for booking on line. Don't book. They say the cancellation policy is clearly stated after you book. They do not refund even if the hotel does accept the cancellation. They make money off of doing nothing but reserving something you can do directly with the hotel. The hotel and big chain was great an even honored a different stay at no cost. Never use this company if you think you may have to cancel unexpectedly.

This is a scam. They will NOT identify themselves as an unaffiliated third party. They charged me $1200 on what should have been an all-in $900 booking, plus fees and some sort of 30% "sales tax". I went to the hotel in person to dispute this discrepancy, only to find out some random middle man took all that money. The hotel was happy to cancel this without any charges. Reservation Desk refuses to return any of these fraudulent charges and their customer service person can't speak English. I had to go through my credit card company and I am currently reporting the fraud with the consumer protection board.

The front desk mr. Zack refuse service to us because we didn't have an member ship card and we try to show him our reservation number and he wouldn't look at he stated you don't have member ship card no room that's my policy. I stated I heard the younger gentleman tell your our room was overbooked and then he told us to get out or he was going to call the cops on us. We just want spend two days of our 25 anniversary there, I'm an senior citizen, combat veteran and currently work part time at an holiday inn in saint Robert Missouri. I have never been treated like this in my life. The front desk personnel never once call us sir or ma just to get out because they over booked then he wiped our name from the reservation. This is not right to treat people this way, awful first impression to this hotel

Booked a stay at Flamingo water park, was told many times that water park was included in price, after booking with them and receiving confirmation found out i had to pay an extra charge, in which i could have booked threw hotel them selfs and hot a cheaper stay. Now hotel is completely booked and cannot cancel or my Daughter and i wont have a place to stay and a Disney experience, all becouse they lied. Only gave a star becouse had to, so disappointed

RESERVATION DESK PROVIDES POOR AND HORRIBLE CONDITIONS INFESTED WITH ROACGES HOTELS! AND FO NOT REFUND YOUR MONEY BACK! HORRIBLE HOTEL THAT WAS PROVIDED BY RESERVATION DESK! The pictures provided on the website was nothing compare to what the actual room looked like. This room at GLH Hotel is infested with ROACHES. We cancel our room in less than 5 minutes of checking in. Reservations Desk hasn't refunded me the Money even though we reach out to them and provided proof of how the room was. I've been getting the run a around for more than 10 Days. Today I spoke to ROSE Supervisor on Duty and the same Bull$#*!. This place is a joke. Reservations Desk provides Poor disgusting Hotels and DO NOT REFUND YOU THE MONEY BACK!

This site has you assume they are the Marriott sites Reservation Desk while making the reservation. Modern times for smoke and mirrors - Terrible. It should list itself loud and clear that they are not "Marriott" - a school function that cannot receive the $600 discount. I am so upset by this "reservation desk" - something I can never forget. Sad company. The price was not even a discount. I am so upset.

This place is filthy. Cobwebs all in our room. Staff is rude, hot tub is cold and filthy scum all over the edges!

I recently made a reservation with these people for a room. When I had a question about the amenities of the hotel, I was put on hold for 10 minutes. I then had another question, again I was on hold for another 10 minutes. They took all of my information and I booked the room. They never sent a receipt or a confirmation number. Now I have no idea if the room was booked. All I have is the CC transaction. If I was you, I would avoid ever using this company to book rooms.

Deceptive. Got my reservation wrong and then said they had to review conversations to determine if a refund is valid. I missed out out on a family vacation because they got it wrong and to add to it insulting me by implying I was lying! Don't use them!

When I reserved the room with a Whirlpool about a week ago for Feb 04 and I arrived at the location from Ohio at 8pm and was told my room wasn't ready yet and it wouldn't be for about another hour so then I arrived back in about 2 hours and they said it was ready, So I went to my room and found that about 3 of the lights in the room wasn't working including the one over the Whirlpool and then noticed the tub wouldn't hold the water at all so then after that I wanted my refund for the room back and they tried to give me a another room but didn't have a Whirlpool in it so I didn't take it and ended up having to drive back home in Ohio and was not happy at all.