Republic ServicesReviews 497

If I could click zero stars I would have. Worst company ever. Would not pick up their own damn bins.

Republic services trash service is horrible. If you need trash service please go with someone else. They usually miss at least once a month, but this month they have missed 3 weeks in a row. I am attaching a photo of what my trash accumulation looks like after 3 weeks. I had to buy some boxes to put my bags in so that it would keep the animals away. I have called every day and some guy in another state keeps telling me that he will call and find out when it's not picked up yet. But I think that's just a corporate move to delay me even more. Then I asked for a credit to my account and he credited me 10.00. I would not recommend this company and if I could give negative stars I would.

Missed(again) this past week my weekly residential trash pickup. Called the following day and was assured they'd pick up this following Monday. Guess what did not happen today too? Will call them again tomorrow and ask to speak with a supervisor and objectively share with them my experience in this matter.what they don't miss is promptly accepting my payment via 'auto-pay' of the services they had contractually agreed to provide me. It's either having lazy/unreliable workers or it's a poorly run organization that is not paying their workers enough.

Jon Vander Ark runs a company worse than a circus on crack. I say he is scum. The people they hire are $#*!s. They are too stupid to pick up my trash while the machine does all the work. This is pathetic. Jon Im coming to Arizona to give you my trash so you can pick it up on your front yard. $#*! you

Keep missing trash pickup day, then they keep saying they will show up, and they never do. Totally unreliable company. I don't give a crap about your staffing issues. Fix your stuff and your staffing issues and pick up the stinking trash. Do not ever do business with this company.

We are only allowed 1 trash can we always got 2 elsewhere one holiday week they never picked up trash went 2 weeks before pickup that was outrageous complaining to homeowners services now you raised thes poor services up $14.00 from before it's not right

I scheduled a pickup of extra garbage in conjunction with a move. Pickup was scheduled for Friday, June 9 & I was charged $115 for this service. At 4pm on pickup day I made a call to customer servuce checking on status of my pickup & was assured they would be there by 6pm. I asked the rep how long she would be there if I had any other questions & was told 6pm. When they had they had not arrived by 5:45 I called and the office was closed until Monday. I called Minday morning & was told it had been rescheduled for today, June 12. They had no explanation for the change in schedule or why I was not notified and they would not consider lowering the charge for such poor service.

Worst low balling controlling job i was once lead forklift backup loader operator and backup bailer operator getting paid only 10$ … this a recycling company who doesn't tell you the full description you think your working with recyclables but in reality its dirty diapers dirty loose needles dead animals amimal feces… it has had probably over 1000 employees in 2-3 years to fill 20 spots. They try to control how you live at home to work im a disease riddled job

This is my 7th week having paid for yard waste pickup. They have picked up my waste 3 times, BUT only after a total of 25 phone calls! This week they did not come at all and I called them. The rep said a supervisor would call me, never happened. I have been promised this multiple times but never happens. I thought it was a computer glitch and perhaps that didn't place me on the pickup route. I have been assured over and over, "no you are on the list for pickup". No one can tell why my waste is never picked up. Now I keep the cam out from Wednesday till Saturday, even though pickup is Wednesday. When I call, "Oh, they'll pick it up on Thursday or Friday". I pull the full cab of years waste back to my house to go through the same exact thing the next week. I am calling the Better Business Bureau because they have no problem collecting money from me for services that are not provided!

I scheduled a bulk pickup of items by Republic. Two items. For some reason, the person who scheduled it for me thought I said that one of them was a chair (it's a squat rack). Enter the saga of the first pickup not happening, and being told by several representatives that it would be picked up by end of day.

I'm now waiting on day 3 after being told it would be picked up today to see if that happens. This company is run poorly and it's clear that the left hand doesn't know what the right hand is doing. Avoid at all costs and encourage your locality to contract with another firm to handle trash services.

After speaking with a rep in corporate, they admitted to taking advantage of our feeble minded property manager and writing exorbitant fees into a contract, of which they suddenly could not tell the end date. They will gouge you and not think twice about it.

My pickup date is Thursday. Due to Memorial Day weekend, pickup was supposed to be following day. My container has been sitting curbside since Thursday and is now overflowing. I called every day and opened an online case. I was assured it would be picked up the next day, and here I am 5 days later and still no pickup. I'm literally around the block from their yard. POOR CUSTOMER SERVICE! Their operations manager, Isaiah Breinig, reached out to me to contact him with any issues. I called him twice and emailed him, no response. With all the companies in the area, I will be shopping around and would definitely not recommend them.

Honestly an all around terrible company. They're constantly late or don't even show up. Trash can is always either toppled or in the middle of the driveway after pick up no matter what you do. Even if you put it per their specifications. They will always blame you instead. Customer service is non-existent. The person I spoke to was extremely rude and unprofessional. Late fee is atrocious and they don't even give a courtesy once-a-year fee removal that any other company does. I am unfortunately trapped using this company by the city. I barely use their service because of how bad they are and we are still stuck paying them.

Told us it was $150 to pick dumpster up plus weight. We were then charged $750 deposit. The do send a contract which i should have read instead of letting office sighn. I have been charged over $1000 to get rid of $200 worth of trash. I am making a video of everything. Now after telling them to take dumpster they dropped another one off while we were off for memorial day 4 day weekend so the can try to charge me another $500!

My fiancé and I moved here when ever I was about six months pregnant and we heard about Republic services and thought maybe we would give them a try. Since September almost every single week they are delaying our trash. Now, it's May and they've delayed my trash five days my trash was overfilled, and the crows got into it and spread all of my trash into the yard. There's also cockroaches inside my trash from sitting outside for so long. We are very clean people and we like to be as organized and on time as possible so for my trash to be spread all over my yard and to be overfilled because the trash company hasn't come as very embarrassing. Not only that, when I asked what was going on, they said that nobody wanted to work, which is hard I'm sure but for my trash to be delayed 5 DAYS+ is ridiculous. I asked them to do a courtesy pick up because I didn't want my trash to be all over the place and I still haven't came and picked it up. This is probably the worst trash company I've ever experienced.

Hello my name is Andy I've been living in Wakefield for 20 years, I have never seen a recycle company work so hard than the young man that work Wakefield recycle, he makes sure my barrels are always back in place he picks up the trash that the wind blows away nd still have time to give a smile nd play with my grandkids, I believe his name is Alexis,Replublic services has a great worker on hand thanks again Replublic for ure services.

Only had the service for 3 months and stopped services. The drivers are lazy and don't want to work. They called on me every week for not moving my can to the street but when I canceled they had not problem getting out to take half my trash out to put in the grass. DONT WASTE YOUR TIME OR MONEY WITH THIS COMPANY!

Our dumpster was picked up yesterday morning and not returned. Made 8 phone calls today to the company to see what the problem was. No one I spoke to could have cared less, kept getting passed around to different departments. Finally spoke to someone who told me we would have a dumpster soon at 4 P.M. its now 9;00. We are a very busy restaurant and have garbage stacked every where.
This is really frustrating but what really upsets me is that this is not the first time. Shame on me I should have switched waste removal services before this. I will be doing so tomorrow.
Dean Gregory Montgomery Inn Boathouse, Cincinnati, Ohio *******427

I was run over by RS ten years ago and was nearly killed. I wont say what occured as it would make it clear to the company who is writting this review. A major lawsuit occured and I won. Years later after moving from the site they nearly killed me at, they purposely take their lunch breaks outside my new gated home, revving the engine. I told management, yet it still occurs just across the street. Now they skip picking up cans in 95° weather. Its a monopoly and a dangerous one at that. They even killed a little girl here in the town I live so please be careful. The drivers are not background checked as far as they should be.

Sooooo, after mailing a written notice the middle of March, to Republic Services to cancel my account at the end of March, I received a new bill for the new billing cycle. (Notably, for $30 more than the last cycle which was up then as well) When I called them, they told me that they only accept phone call cancellations and would cancel it for the end of April along with a $54 charge to pick up their bin. I informed them that under no circumstances would I be paying this bill and that I was never informed of a "Pick-up" charge and that I would not be paying that bill as well. (Side note: This account was originally Randy's Disposal)
Their response was that this phone call was legal notice for them that I would be responsible for the 1 month charge and the pick up charge and that they would turn it over to collections. WTH!

Worst customer experience!