Republic ServicesReviews 498

Another unexplained rate hike $20 this time. No information online. Tried online chat but just computerized BS. On hold 28 minutes. Fed up and now have another service available so called them. Answered by person within 10 rings and asked to please hold. Back in 2 minutes! Explained I was looking into their senior rates. $35.00 cheaper! Told there would be delay on container due to shipment issues since COVID. Told I can use can or just set bags at curb by 6:30am Mondays. Once I have container there is no problem if an occasional extra bag is set on the side. Republic just leaves it because they would jave to physically get out of truck. Signed up on Wed. Service start Mon. Now to cancel Republic. Tried 4 phone numbers on hold over 25 minutes EACH! Last number finally was able to leave number for call back. Demanded it be same day as I wasn't paying current bill due next day. Very polite guy called back. He did try to see if there were reductions available. I explained I was not interested as everytime I had been told a new surcharge was needed and they don't give senior discounts. He started to say something and I politely stopped him. Explained this was not a reflection on him, but the company plain sucks. Told him I already had new service arranged. He then started my cancellation. He confirmed I owed nothing on my bill. Says bin pickup will not be possible until the following week. Then says a bill for the pickup and I started to laugh. I said they are going to charge ME to pickup THEIR container because I CANCELLED FOR RIDICULOUS RATE HIKE? He said yes. I laughed again and assured him I wasn't laughing at him. I said well they can try but I'm NOT PAYING IT! I said I'm glad this is being recorded cause this is for corporate TAKE THAT BILL AND STICK IT! Thanked. The gentleman and said I hope he's paid well. PS still haven't done pickup

One a person should not be required to switch from residential trash/refuse services to commercial in order to get a 2 yard dumpster instead of 2 regular 95 gallon trash/refuse containers. Then there wouldn't be half a month of some confusion on their end of canceling the residential services & delivery said dumpster. Oh wait they did remove my regular trash/refuse containers for a fee. Failed to deliver the dumpster. On top of the fact whatever issue on your end was not corrected in an acceptable, professional, timely manner, resulting in my Landlord getting irritated at the trash having no refuse container to go into. I will not be paying a refuse container delivery fee with this other company as well as their monthly rate is almost half of the price you all are wanting me to pay, for services I no longer care to receive from a company who needs to provide better customer service as well as better rates instead of raising refuse/waste fees when services where not provided on more frequent days than normal due to inclement weather. In all reality you owe all of your current customers refunds as well as better discounted rates. Oh wait maybe get some new staff that actually are professional know their jobs, how to do it, in a timely manner. I for one will not pay another dime on half rate services that have 100% lost my respect. I have a job, life, & other things to do instead of further waste my time on a company who is obviously disorganized & needs an overhaul. Reorganize, fire, hire new better staff, restructer to better serve your customers. Etc etc etc

This is how REPUBLIC SERVICES came to pick up my crash when they missed pick up the week before. The men stated that the driver for the regular route stated he was not coming to get my trash when it rains. Excuse me, it is a sunny day. Then you show up with a Budget Moving truck to my property with nasty containers. To add to insult my charges was increased for this type of service. Unprofessional

Republic Services mails a calendar with their observed holidays to all of their customers each year. The same calendar can be accessed online at their website.

The only problem is that Republic services does not stick to their own schedule. They make un-announced changes to the holiday schedule, fail to mail out updated calendars and neglect to update the pdf calendar on their website.

The trash collectors are polite and professional. Customer service on the phone is great (when you eventually get through). But, missing your trash pickup because you adhered to the schedule THEY created (yet ignored) is frustrating. I'm dragging a bag of baby-diapers that sat out in the heat waiting for trash pickup, back into my garage until it can be picked up.

They missed picking up our yard waste container. I reported it as missed pick up. Received a robo call the next day that said due to staffing shortages they would not be picking it up the following week either. I called to complain that I had paid for a service and expected them to provide it or a refund. The manager refused a $6 refund to my account! It's not about the money, but the principle. Ridiculous!

My city (Alhambra, CA) now requires us to deal with Republic directly for payment and all questions/issues and I am currently on hold on the phone with them for 1.5 hours on a Wednesday afternoon (typically the best time to call a company). What a waste of time - who knows if anyone will ever pickup! All I need is a simple bulk pick up for 1 item and website/chat is useless for that. This is what happens when a company knows the customer has no choice to go elsewhere. While waiting on hold, am just adding my review about their 'service' to as many websites as possible!

They raised my bill by $60! Never use this company and tell everyone you know not to use them! I will for the rest of my life be working to let everyone know how bad this company operates! Never use them!

We have been customers for at least a decade. Over the past few years, the collection driver has consistently left our barrels in the middle of the street or in front of our driveway blocking it. They constantly leave trash in the street that fell out while dumping.
I have been communicating with 1 person that has tried to help by requesting someone from "operations" reach out to me, several weeks later, still no communication. I would strongly discourage anyone from considering this company, they just don't care.

They charge up front 200.00 to drop the dumpster off and another 200.00 to pick it up plus your monthly fees, along with a long list of being nickled and dimed to death.
And the best is you give them a date when you want it picked up and they push it off for another month and charge you for the month

If I could give a negative STAR rating I would. Not only did they always miss pickups. After I signed on with them our entire neighborhood received a letter that they will not be servicing the neighborhood. That was back on the first week of April. We are now in July and I have yet to receive a refund for the money I paid for for April May and June. I've called twice once a month to try to get my refund. I'm still waiting. I've tried to go into the office but because of covid they do not allow people into their office. Stay away stay far away from this company They are criminals.

Please do not use this company. They are days late picking up the trash if they even pick it up at all. We have neighbors trash blowing in our yard and in our streets. When they do pick it up our trash, a lot of times they only pick up some of our trash. Seriously, pick up the trash.

Dealing with this company has been the most in pleasant experience I have ever had. Long call waits one hour plus for two weeks before speaking to someone and then my call getting "dropped" and no return call to me was ever made. It's honestly surprising this business is even able to continue to operate I can't explain enough how much more stress they've added to my moving process. Truly a poorly operated business.

I've been with this service 4 year's and all they do is lie they have lazy drivers that can lie and tell dispatch anything for them not to do there job I been holding on to trash over a week they canceled two reschedule pickup do to a miss pick and they never came do to the driver saying my street was block off by city which was last week on a Tuesday and when I ask to speak to a supervisor I was denied so with that being said I just ended this horrible journey this morning I wouldn't recommend this service to anyone I would rather deal with the city of grand rapids and they always on time and never misses a pickup

You can't get any one on the ph. They will not take care of business they lie to you, if you do finaly get to talk to someone who in the hell nos what the ceo does I guess he sits on his $#*! an laughs an counts his money piss poor company

Republic Services of Fort Wayne has the absolute worst website for paying your bill - EVER -! I've literally gone around that site, trying to pay my bill - that must have been designed by a 5 year old - until I've just given up. More than once, I've given up, planned to call them the next business day to pay over the phone, gotten sidetracked and forgotten to call, only to receive the illustrious phone call reminder, which I get as a voicemail message after work - when their offices are closed, so I try again to pay online, only to get caught up in their ridiculous merry go round of a site again. Bare in mind, I've rarely received a bill from these morons... If you don't have a bill in front of you, you are supposed to be able to "Log In" and pay your bill... BUT, if you log in - to pay your bill, and click the "pay bill" link, it tells you to provide an account number - - - OR LOG IN TO PAY YOUR BILL! Since you're already logged in, you waste time trying to figure out how to even view your bill, so you can play their stupid game and provide an account number, but - there's a catch to that too... you can NOT view your bill - - unless you log in, but since you're ALREADY logged in, you try logging back out, and logging back in - - only to start the whole mess again, until you give up and try to remember to call their number and speak to one of their oh-so-pleasant receptionists.
Trashy company, trashy website, and trashy people.
There's GOT to be a better way, Republic... Figure it out!

Never again, we rented a dumpster from them with 9 days and a set price. The dumpster came late in the day, so we were not able to take advantage of loading it that day. However they do count the day of delivery as a day.
I called and it was to be picked up on the 21st.
To our shock it was gone by 7: A. M on the 17th.
Not the 21st as they read back to me in their notes.
Then they explained that although they picked it up in error it "closes the ticket as complete"
And they can't do anything about that.
And if I wanted it sent back out it would cost the original fee in advance again.
I clarified, you picked it up in error, but if I want it back I pay in full again.
He said yes that's our policy.
I asked him if he understood the definition of extortion?
Over the next 8 days at and 90 minutes each time I spike to countless people, including " supervisors.
And every time it was oh I have escalated this you should hear back within 2 hours.
That never happened.
On the 8th day a gentleman apologized for the situation and was going to get a container back to us that day once he spoke with our local Golden office.
The next call was from Golden saying it would be several weeks before they could get one out as they were "backlogged" however we were technically in front of those current customers.
I said refund the entire amount because I will be disputing the credit card if you don't.
I also asked him if he understood the definition of extortion.
There was "backlog " if I had been willing to come up with an additional full payment.
Never again there should be negative star ratings.

I pay my bill by the year. In 2014-2016 the cost was around $300 per year. In 2017 to 2020 it went up to about $425 per year. Received my bill this year and it's $647.00! Immediately called a competitor that my neighbors have been using - the cost is $328 per year. Signed up with them and called Republic to cancel service - this was at the end of May. I waited on hold for 15 minutes and then an automated response said "press 1 to receive a call back by the end of the day". I pressed 1 and confirmed by phone number but did not receive a call back. Just received another bill from them - this time charging me for an additional $35. Called them immediately (20 minutes ago), and again waited on hold for 15 minutes and the automated response picked up. I would definitely NEVER recommend this company to anyone. The costs are outlandish and the customer service is horrible.