Republic ServicesReviews 498

I have experienced consistent service issues with he services provided by this company. They miss pickups routinely and when notified they promise / commit to a new pickup day which is typically not met. While their communications indicate that missed pickups will be resolved within 48 hours, this is definitely not the case. If you need reliable service, l recommend you stay away from Republic, Here is a picture of my trash bin - six days late and still counting.

The City forces us to do business with these morons. After we moved a month ago we tried to call them several times to close our account. Even after being on hold for over an hour, still nobody to answer the phone. We have tried this several times at different days and times. Always with the same result: "Someone will be with you shortly"

Republic services will raise your prices with no notice. When you call and ask for a reason, they say price of services went up in the area. Apparently they go up every bill you get. They also will miss your garbage frequently. The driver has blamed me for him missing my garbage. Any garbage company would be cheaper and better service then Republic Services.

At least 6 times in the past 2 months, services were postponed and postponed again due to circumstances beyond their control? 2 hours on hold and do you think tis company would prorate a refund for all the missed pick ups, especially in warm weather? We switched companies, would never ever recommend this rip off company, will be filling a BBB complaint.

We understand that mistakes happen however the VFW in Newaygo, MI must give the absolute LOWEST possible rating available. In both May and June of 2021 we have had missed pick-ups on the scheduled day and on both occasions a minimum of 3 calls had to be made before the overflowing container was emptied even after we were assured by the customer service individual ( most recently Winnie on 6/17 and Melisa who said were were on the schedule on 6/18/2021 for the same day)! It's bad enough to make a mistake on occasion, however, to constantly repeat the issue and then misinform the customer REPEADLY is simply unacceptable. As a nonprofit organization representing the American Veteran we simply can not afford to switch venders mid contract however Republic Services certainly will not be considered when it comes time to renew. The VFW does not expect special treatment, however, if there is so little respect for us then how poorly are the average small business treated.

We had been using Republic Services for many years after switching from one of the local trash companies. This was a BIG mistake. While the trash service was OK and the bin a bit nicer than the other companies, the increasing rates these shady operators charge extinguish any positive rating possible. In 2015 we were paying about $150 per quarter. In 2019, they quarterly rates charged increased from $229 to $270. In 2020, the quarterly rates charged increased from $271 to $319. In 2012 they quarterly rate increased to $357. After complaining that our rates were increased to about $25 per pickup, the response was that they would gladly charge us $50 per pickup. Bye, bye... Be careful of these folks ripping you off as well.
In addition, when trying to contact the company you need to wait a long time every time you call. They frequently do not get back to you. When the original company got taken over by a non-local company that was the beginning of the downfall. Stick with the local companies and do not let these folks rip you off!

I don't even know where to start. From them raising the price, their rude customer service, or their frequently missed pickups all issues that they have yet to change. On average my trash gets missed once a month. I usually let it slide unless my trash is full or it's summer and stuff starts to smell. Well last week it was supposed to go on Thursday. I reported a missed pick up Friday in the evening. Since it was a holiday week I figured they were a day behind. Well still no pick up so Monday I call, then Tuesday, then Wednesday. And same excuse every time. "You're on the list they will pick it up today" well 3 more days still never picked up my trash. I live in the country so from trash to sit by the road from Thursday til Wednesday I can't tell you how many times I had to clean up the trash from all over the ground from animals getting into it. I asked each time if I can over flow the trash because I have so many trash bags that need taken out. They said nope you only pay for the container. Even though they are the ones that missed my pick up I can't even add more trash that wouldn't allow the can to over flow. It's such a head ache dealing with this company. I called again this morning being Wednesday and the girl on the phone told me I was already called this morning and told they will not be picking it up. I was never called. Why would they tell me yesterday to give them til 7pm and yet as of this morning they canceled my pick up. She stated my pickup was canceled because it's been 6 days they'll be back tmmro to pick it up. WHAT A JOKE. I've picked up all that trash by my can day by day so the person picking up my trash didn't have to just for them to not come for 6 days. Also won't take money off my account for skipping this week. I would never recommend this company to anyone. Save your money. Hell I would even pay another company more that would be worth the weekly pick up

Stay away. They did not tell me about $47 drop off fee PER container and an additional $30 cancellation fee to remove those containers when I decided to cancel due to their undisclosed fees. Including the almost $30 monthly fee, I paid over $150 for 1 month of garbage pick up service!

Garbage sitting for a week and nothing but lie after lie from customer service. Don't waste ur money.

I was a customer for 21 years. Suddenly at the end of May 2021 our garbage was not picked up. After researching on the company web site and after over an hour on the phone I was told that Republic had terminated service in our area without any notice. It took a month to get Republic to remove its 96 gal. Container. Republic bills in advance for 3 month period. Service was terminated less than one month into the cycle for which I had automatically paid 3 months in advance. 5 weeks later, even though I have complained several times, no refund. The company claims that I will get a refund within 6 more weeks. So they keep customer money for capital indefinitely. This is how they treat 21 years of customer loyalty.

Worst service I ever get in my lifetime. From last 3 weeks calling them but no help and everytime I call they said they will pick up today and its on schedule but one one came to pick this up. Its sitting in my driveway from last 16 days. Pathetic service.

If there were a way to give zero stars I would do it. First off Republic repeatedly missed trash pickups at my business. Sometimes even after a phone call they still didn't come out. Sometimes they would pick up only one of my 2 trash cans. Leave trash scattered about. And wouldn't pick up the cans at all if they were not right in the middle of the sidewalk blocking all pedestrians. And upon the closure of my business due to covid 19 I was charged 135.00 to have my 2 small plastic trash cans picked up. Its not a dumpster it was 2 small plastic cans. I was informed that it didn't matter if I was told on the disconnect call about the fee. It was in my contract and that wasn't their problem. They are rude on the phone and if you have the displeasure of getting them on the phone they are useless.

Horrendous customer service. I had a simple issue that could have been fixed. And I've had the buck passed numerous times. They just transfer your call and don't actually resolve the issue. I ordered and paid for a 20-yard dumpster. I had a 10-yard dumpster delivered. I offered simple solutions to fix this like dropping off another 10 yard dumpster. We're picking this up and replacing it. They could not fix the issue without a supervisor coming to verify the size of the dumpster. Well over 48 hours past. Multiple phone calls were made. No one came out to verify the dumpster. Pick up was scheduled for a Friday and I made note that no pickup should be made until this issue is resolved. It picked up the dumpster anyway. When I called to continue the escalated claim they said my case was closed because the dumpster was picked up. I'm in the middle of opening a new claim to resolve this issue. I took pictures to verify the size of the dumpster. Now I'm on another waiting list for a supervisor to call me. I never received a call from a supervisor with the initial case. This could have been a very quick easy resolve and now it's become a huge prolonged issue and it's wasting everybody's time. The service reps on the phone are nice but no one is actually doing anything.

If there are any other garbage services available in my area I'd be switching today. Unfortunately this is a monopolized industry. Took multiple pictures. Attached is a photo of the sticker on the dumpster and with my phone to show date and time. I have many other photos proving the 10 yard size.

Wish I could get someone to resolve this issue!

We have nothing but problems with this company. We had waste management and they weren't any better. Is there a reliable waste service?

Highly recommend any other trash service company, it has been a nightmare cancelling services since March 31, it is now May 26.

Every year Republic Services increased our trash bill by $20 without notice. I've had to reschedule a can removal three different times because somehow they couldn't find our address to remove the trash can. A local representative reached out explaining his guys messed up and claimed the removal fee would be waived because of all the mix up. There is zero communication between departments or ownership of decisions. Since then I've gotten an email notification about a past due removal fee. We called the local representative back and he said he didn't deal with billing, that we would have to contact customer service.

Do not use Republic Services for residential trash services, it is a nightmare if you are unsatisfied with anything. If you enjoy overpaying for trash services then go for it, I'd rather take my trash to the local trash center then deal with Republic Services again.

Im sick of them leaving my trash it happens atleast twice a month. I damn near feel its intentional. How is everyone else trash gone from the alley except mine. Indianapolis needs to contract a new and better trash service.

This company will not provide you the services you request and still send you an invoice. We had service for a bin and for it to be emptied twice a week. We are not always onsite so it is an honor system that they will come and empty the bin When they miss a pick up I have to call them & tell them the driver missed our account. If I didn't call they would have just charged me as if I had received the service. They say the driver did not send a note of missed service. This happened at least 1 time if not more each month. I had to pay one of our guys to go to the site each Mon. & Thurs to be sure the bin was emptied. They have no quality control or customer service other than what the customers provide. They steal your money and pretend to provide service. Who knows how many other accounts they have been scamming like this over the years. They probably only go back and do the work if they are caught. Since we are in a City that requires us to use this sham of a company we had no choice. Fortunately we have just moved and no longer will be gouged by these crooks.

This company continually fails to pick up our recycling bin. At this point, we stay on lengthy calls waiting more than we do live our own lives. We have been given excuse after excuse as to why this is happening. One of the most common is " It's because you are the only person on your block with this service" I'm starting to understand why no one else on my block pays for your so-called services. To add to the frustration, our city has released statements saying people will be fined for leaving bins out without picking them up. I want to know who's fining this company. I'm not getting any sort of money back for our added time tracking down trucks and customer service reps to fix my issue. This companies service is very pathetic. Is there a no-star option for the rating?

Pickup is good but prices are through the roof! This bill went up $25, making it $166/quarter. 05/21