ReptileCityReviews 339

I Ordered Three times from this company. First a male basilisk he had MBD THIN and VERY dehydrated when he arrived I was able to nurse him back to health. Then I ordered two tokays and a female basilisk. One Tokay came VERY dead so dead it was already decomposing. The other was VERY thin and dehydrated. Then the basilisk came with MBD and only a LITTLE hatch-ling when I CLEARLY asked for a larger guaranteed female. Then after only having her three days she died. Then when I asked for my money back he DID refund but left this message to me in response. "We do not want your business either - Find another reptile company to___ over" Isn't that just GREAT customer service. I WILL NEVER use them again. This place sucks and Felton Willis is VERY RUDE! WOW NEVER do buisness with this company EVER!

They gave me a date that my turtles would ship, and then shipped them 2 days later. Then, instead of shipping them express mail as they promissed, shipped them Priority US Mail, charging me $24.95 and only paying $6.95 for shipping. When I finally got the box, it was unmarked, the only padding was newspaper and the turtles were in a round clear plastic deli container with holes poked in it and a damp kleenex for moisture. The turtles were still alive but appeared dazed and dehydrated. It was 80 degrees that day. I waited all day long for them to arrive because I was worried they would be left in the heat. The mail carrier apparently "forgot" they were in her van and had to come back in her own vehicle after 5 and drop them off. I was having a nervous breakdown that they were going to die because of the heat. When I saw the packaging I was livid. More people need to know about this so that this company stops this cruelty to animals.

I ordered tortoises from this place, its been a week to and still havent sent them. You can never get ahold of them weather your calling or emailing no responce from them at all. So today after calling over and over i got them to pick up and the responce was verry rude. They claim that tonight they are being sent and will be here in the morning. They also claim to have sent me shipping information that i still have not receved, I can only hope they arive alive and on time. But i am expecting the worst.

I purchased a Mississippi Map Turtle from this company and they emailed me telling the turtle would be shipped out on the 7th as overnight, because shipping was 19.99 for overnight. I never received a tracking number so I emailed them back and they told me that they were shipping him on the 8th do to a delay. They finally sent me a tracking number and told me to call the. The guy I spoke with had a attitude because he said I emailed him too much. Which I sent 4 emails because I heard nothing back and go no tracking number, but he said he just shipped the turtle on the 8th and gave me the tracking. I went online to check and it said 2-3 day priority shipping. I called the post office and they told me the package takes 2-3 days to arrive because they sent it priority. I told him it was a live turtle and they said the shipping didn't state is was an animal because it is manditory that animals are expressed mailed overnight. They paid arou $6.00 to ship the turtle and he has been the box since the 7th at 11:50am. It is the 9th at: 45pm and he still has not arrived. I hope he is still alive. I would never order from this company if I were you. Animal abuse. Someone should shut them down.