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ReptileCity Reviews Summary
ReptileCity has a rating of 2.2 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReptileCity most frequently mention customer service, live animals and next day. ReptileCity ranks 592nd among Pets sites.
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I ordered a Chinese Water Dragon with a 8 to 14 day shipping and got a perfectly healthy (CWD) in THREE days. I am very pleased and will be ordering again!
I just to thank you for send me my water dragons in such a quick way I'm so very happy with them nice color and healthy looking again thank you and I will be ordering again
I requested some pictures for the Pastel Red Slider Turtles (c. B. babies) because I wanted to choose the one I wanted to buy.
Mr. Felton Willis the guy who promise me pictures of the pastel red slider turtles never responded me after my request.
The reptile city customer service is really bad!
I would never buy from reptile city...
Instead I will buy from http://www.theturtlesource.com or http://www.myturtlestore.com
Ordered 4 turtles, only 3 sent. Called the owner twice and was told he'd "look into it"- never heard back. Poor turtles arrived in an unmarked, battered box In a plastic tub with a dry paper towel. One died the following day. The others were sick and we're still not sure if they're going to make it. So horribly sad. Will never, ever order from them again- PLEASE don't give them any more business!
I posted earlier anout it being a scam. After the email bout getting the FBI, DEA and myself to call him i expresed more concerns, at which he replied that he would love to hear it from my voice. I disregarded because of me being at work and dont have time for his bull crap. He ended up sending me an email says "you fill better" so this guy has horrible customer service and is a smart ellic. I have the emails to prove it.
I have not bought from these inexperienced sellers and after reading ALL of your reviews I NEVER WILL! I am VERY upset now after reading these extremely sad reviews. I have purchased 2 African sidenecks from a pet store who's supplier was selling dying turtles. 1 passed in a month and I was refunded immediately and the other became very ill. She went to the vet for 6 weeks on the pet stores expense and have had her home for 6 months now. They also quit selling turtles altogether for this reason. My point is that is how a legitimate business is ran NOT what is said in numerous reviews on this site! PLEASE SHUT THESE SITES DOWN AND FIND A NEW SCAM WERE POOR ANIMALS LIVES ARE NOT AT YOUR EXPENSE! Thanks $#*! on the phone
We have made 3 purchases from Reptile City. There was a billing err on the first purchase but it was dealt with. On the 3rd purchase we received a dead chameleon, & one that was blind with an eye injury.
When we reported the problems, Felton was less than professional. When I complained about his lack of customer service but defensively he perceived that to be whining. He was quick to refund my money, but he is well less than a professional businessman. Quite a sad case.
I ordered a turtle from them months ago. I called almost every day and very Rudley all he would say "it all depends on the turtle. They will be shipped next week" they kept telling me "next week" every time I called. I tired of waiting and called them and told them I just wanted a refund. Rudly he said "okay. Hang up and email." Then he ended the call. He never says buy or anything professionals should. After I emailed them they emailed me back and said "Yep. " never heard from them after. I check my balance in my bank account and about 3 weeks later they finally give me my refund. Never Oder from these people.
Reptilecity, HahaReptiles, and another site. This man sold me buy one get one free snakes (both of which were sick) and he tried posting on facebook that I just killed the free snake to get my money back! I had to get a vets opinion AND a lawyer so he would stop harassing me (he went to google maps and sent a screenshot of my house and was talking crap and being childish!) and give me my money back. Snakes took three days to get here, but he played it off and only sent me tracking info the day BEFORE they got here. He paid 14.00 to ship them, im surprised they were even alive when i got them. They were in little cups, as expected, but the only other packaging was some crumpled up paper no heat packs or anything! Please check out fauna classifieds to see other reviews on them. The good reviewers here simply got lucky, and im glad they did. I hate knowing this guy is still getting away with this! He was also a jerk when we were exchanging emails, i only sent him two. One asking if B1G1 salamanders (which thankfully i decided against) were shipped as male+female, and a second time asking for tracking info. He replied with "i knew youd be trouble" when referring to my two emails. Yes I was trouble. Sorry for caring about the well being of an animal! PS: He lied about his location as well, doesnt have "a few acres with warehouses" as stated. The guys from florida!
First off the guy was a complete jerk off. Argued with him several times. He gave me a wrong order and said "atleast youre getting a really good deal the best around" He sold me NEWBORNS instead of adults that I ordered for and said it was my fault and wasnt going to do nothing about it. On top of that; the other reptiles were in terrible condition died the very next day it took 4 weeks from the time I placed my order for them to come and I had to harass him to send it out because he kept forgetting and saying "we dont have all the reptiles yet so you have to wait unless you want it without the lizards" Never order from this company save your money the animals will die days after or arrive dead and he wont compromise you.
Asian Vine Snake, 1000 crickets, 2 nile monitor.
Purchased some reptiles from the website stating 100$ minimun for free shipping withen 3-5 days. They claim in their website that the animals are shipped with heat packs via ups, fedex, delta or airborne. Package arrived via usps with no heat pack or breath holes for ventilation a box inside a box. No live animals printed on the box to let delivery personal to handle with care. The order was on May 9th 2015, monitor lizards arrived May 20th 2015 the claimed the shipping was delayed. Research shipping address it linked back to a funeral home in Palm City Florida. Our order also included 1000 crickets and an Asian Vine snake, when we called for the crickets and Snake they were very rude, cursing and vulgar language. This was after we complained about the other animals not being here and response being from them that the Snake was a "first come first serve basis and it wasn't in stock". Website does not state this nor it did not say "out of stock". We called the first time to a response similar in regards to our order saying it will all be on the way and shipping was delayed. Felton Willis answered our calls so did a lady im assume it was Nina Baum very rude individuals and liars should have told us on the 9th date of purchase the snake wasn't avail. This company does'nt need to be in business for other people to suffer the same rude hospitality and false hopes of pets to arrive that wont arrive.
I ordered 2 red-spotted newts, 2 gray tree frogs, and 2 leopard frogs. I first received the newts and tree frogs and they were in acceptable condition but the package said nowhere, live animals, fagile... nothing! Thankfully they arrived safe. The leopard frogs were missing so I called to inquire. The guy was lacking in his social graces but informed me that the leopard frogs would ship next week and hung up as I was attempting to extend my thanks for the information. A week later I received the leopard frogs, they were thin and one looked like it had half of it's one hind foot chopped off but whatever I knew I could bring them back from that. My main issue was not only was it 2 day shipping but the frogs were in a dry cardboard box with some crumpled up newspaper... Are you kidding me! These morans don't know that frogs need to have moisture, luckily they weren't dead! I feel guilty for ordering from these ignorant jerks... at least I can give these poor creatures a second chance.
I had ordered 3 green Basilisk babies, 2 fire belly frogs and 2 fire belly newts.
The frogs were simply not in the order. The newts and basilisks arrived in a UNMARKED PRIORITY MAIL FLAT RATE ENVELOPE! Newts dead on arrival. 1 Basilisk dead after turning to a skeleton for the next 2 weeks, a second followed him the week after. One survived the ordeal to grow up... no response to complaint, no refund, no new animals, no apology. Sick bastards sending live animals without a proper marking on the package, never mind illegal.
I ordered two Fire Belly Newts from this company for my daughter. I emailed customer service before the newts arrived asking about their diet, never got a response, first red flag. When the newts arrived both were very thin and had ulcers on their skin. I have been attempting to nurse them back to health since I received them because I know the trip back will kill them. One had started to eat and I am hopeful he will survive. The other is in terrible condition and will likely pass soon. DO NOT DO BUSINESS WITH THIS COMPANY! It's obvious these animals were kept in poor living conditions and treated badly, animals are living things! I will never recommended buying from this website, never ever.
Horrible service just horrible. Waited three weeks for bearded dragon.
I was charged for an adult male but received a tiny juvenile dragon the guy explained the original was missing all its fingers and toes.
Charged for an adult dragon + shipping and got tiny lizard.
Had to call every day to stay on top of my order
I would give Reptile City less than one star if I could. I ordered 5 desert hairy scorpions for a research project. Several weeks went by and they didn't arrive. I called and was told they were a special order and would arrive any day. A week later I called again and was told the order was coming from out of the country and the package was in customs, but would arrive any day. A month later, the package has not arrived. I'm sure the animals are dead anyway. I've called and emailed several times asking for my money back ($175!) and have gotten no response. I reported the company to the BBB. I am not holding my breath for a response or my money back, but I paid $175 and got nothing in return. The package never even arrived and the customer service was not just terrible, it was nonexistent.
Not the most personable fellow to deal with, I ordered 4 frogs, and 1 chameleon. One frog was doa and he offered to refund it, then one died the next morning, and he pointed out that he does not refund on any amphibians after the arrival date, so i lost that one and another one 2 days later. So i ended up with one live frog out of the 4 he sold me. And only refunded 1 frog. He is bbad news and i would suggest not dealing with him
We received our 2 turtles they were in excellent condition. Very healthy and friendly reptile city is the best place to buy a pet.the only place I will buy from in the furture.we had ordered from a different place before finding reptile city and our turtle died in 2 days. Glad we found reptile city and thank you for the great service.
Here at Reptile Nation we don't condone how this company operates and thus many bad reviews. I don't know who they talk to here but im the manger and I will find out. Reptile City we don't condone your behavior as a business owner. The only reason you guys getting a star is because we have to rate it.
I Had been looking around for a scale less head ball python. I called reptile city an a man answered the phone. He seemed very agitated when he answered. I had asked him if they had any scale less head ball pythons. He was very rude and said no. He then ended up hanging up on me. Whatever you do, do not trust these people. My cousins salamanders were dead when they arrived at his house. Please listen to me DO NOT ORDER FROM REPTILE CITY YOU WILL GET RIPPED OFF AND TREATED LIKE GARBAGE.
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11/21/2015
Amevia
Thanks will again for looking out bro the amevia is real nice bro and thanks to reptile city staff and have a happy thanksgiving
11/19/2015
My Order
I just got my order from yall everything looks good and healthy I look forward to ordering from yall again
11/11/2015
Reptile City Order 67396
We received our order, turtles look great, many thanks, Brian
11/10/2015
HaHa Reptiles Order
Super happy by the shipping and all the animals alive thanks Felton Willis
10/31/2015
Your Reptile City Order
Thanks... i appreciate the excellent customer service... you guys are my #1... will be doing more business with you soon... and will be referring you to everyone I know practically bragging... YOU GUYS ROCK!
10/29/2015
Reptile City Order 66702
Thank you for the replacement order. All was fine with this shipment and the lizards are now feasting on the many annoying crickets in our yard - we hope!
We appreciate you taking care of this so quickly!
Carl Muller
10/21/2015
Corn Snake Question
Hello! I ordered a corn snake a few weeks ago and it came in last Friday in perfect condition: lively, healthy, and colorful. I was just wondering how old he was when he arrived and if he had shed before shipping or not. If so, how many times?
Thank you so much!
K. Grubb
Bellarmine University
HaHa Reptiles Order 5860
10/16/2015
Hello i have to say that your service was high quality service every single animal was very strong and very good conditions i give it 10 out of 10. Thank you very much i am going to put a order before this week ends ill be putting another order up, i am very grateful very happy with the service i recommend your high quality elegant service talk to you in a couple days for the next order
Heman lopez, PR
10/14/2015
Jumbo Hermit Crab
Hey Felton, Crab just arrived, absolutly beautiful, healthy and very friendly, thanks again!
Chuck Franks
10/13/2015
Snappers
Guys thank u so much they came in healty n perfect thank u guys
Angel
10/13/2015
Perfect Iguanas
Both of the lizards are here and in perfect condition. The one looks a little darker than the other, but I'm not sure if it's from stress or if that's just how he/she was, there was also no signs of aggression. Not to sure on which one is the male yet but but thank you again for the beautiful animals. If I need to make any type of reptile purchase I'll be sure to get through you.
James Johnson
10/3/2015
Re: Reptile City Order 65945
Mr. Willis, I just wanted to let you know that we got our new turtle through FedEx today and he's super cute! The birthday girl is happy! Thank you so much! Have a great weekend!
Jennifer
Sent from my iPhone
10/1/2015
Re: RETF delivery
Just wanted to say how happy I am with my purchase. The frogs were fully colored and ready for their habitat. Sleeping on leaves now. Thanks again. Troy
Sent from my iPhone
9/26/2015
Savannah Monitor
Hi Felton,
I wanted to thank you for the monitor you sent me. He/she is very good looking and appears very healthy as well. I am having some problems with it though as every time I try and touch it or something it gets very scared and runs and hides.
Thanks again,
Alec Duffey
9/26/2015
Red Sliders
They just arrived safe and sound. Cute as can be and their color and markings are gorgeous! Thank you!
Wendy
9/23/2015
Customer Email
Just completed my order with the albino PAC man frog. I am very satisfied with the quality of your reptiles and prompt delivery. I will send you pictures of my classroom terrarium. If you ever get alligator snapping turtles, please email me.
Thanks,
Joe Bagley
Sent from my iPhone
9/22/2015
Thank you
We received our baby western painted turtles right on time! Thank you so much. They arrived healthy and very active. Both turtles are eating and doing well. We would definitely purchase form you again.
Thank again,
Kelly
9/12/2015
Re: Your Reptile City Order
I received the iguana in perfect condition! Thank you very much!
9/12/2015
Customer Email
Thank you for processing my order so quickly and efficiently. My baby turtles arrived healthy as well as my chameleon. They were packed comfortably and showed very little signs of stress. Again thsnk you.
9/11/2015
Re: HaHa Reptiles Order 5801
I would like to say thank you Felton. The turtles came in alive and look healthy. I'm just concerned about two of them. They're eyes are swollen and are moving slow. They don't look like they'll make it but I'll try my best. How does the gaurentee work? In the worst case scenario, and they do end up not making it. Could I just receive credit on my next order? Please advise. Anyways thank you and look forward to making another soon!
Thank you so much,
Jaren Y
9/1/2015
RE: Reptile City Order 64531
The salamander babies did arrive today, a bit after noon, and the delivery man said he knew the pkg was “perishable” but didn’t realize it was ALIVE. He was kind of carrying it haphazardly! Made me nervous. But the little guys are alive and happy to be first in their water dish and now exploring their tank. Thank you for picking out such gorgeous fellows! One question that I forgot to ask was, what have you been feeding them? I feed our big guys large size crickets, but I don’t turn the crickets loose, as they are lousy at catching them. I feed them on tongs. Is this what you do, small crickets... or are they eating meal worms at this age. Or what? I would appreciate the information! Thanks, again, Felton! Jeanne
8/26/2015
Reptile City Order 64259
I received my monitors and they are great! Thanks, Cornell Penn
8/22/2015
Reptile City Order 64237
Mr Willis, thank you for sending the baby Greek tortoise so quickly. FedEx delivered him Friday morning. The packing looked good and the tortoise started walking very soon after he was unpacked. He's been eating a little, but his favorite thing is digging down into the substrate until he's completely buried and sleeping. My granddaughter and I are going to enjoy him a lot. Again, thank you.
Kathie
Sent from my iPhone
8/21/2015
RE: Hermit crabs
Hermies came and they were perfect. Thank you so much Kim :) will be ordering more.
8/19/2015
Your Reptile City Order
You are awesome! My sulcatas and my snappers are AMAZING!
Thank you so much!
N. Kirkpatrick
8/19/2015
Russian Tortoise Baby
Hi Felton!
I received the tortoise today! He is in perfect shape and so adorable! Would you be able to tell me a little about him? Such as when he was born or about how old he is? Are there any special foods I should be giving him?
Thank you,
Kayla
08/16/2015
Reptile City Order 63865
Hey Mr. Willis I just wanted to let you know I received my order of 1000 super worms and the almost 3 foot blackthroat monitor I got from you the other day has been slamming them. He is a great eater and I love him. He is awesome. He is like 30 inches long and I was wondering if you have any idea how old he is? I am very happy I ordered from you and will be ordering from you a lot in the near future. Thank you very much for everything you are awesome! Thanks, Jeremy and Crystal
08/14/2015
Reptile City Order 63894
Thank you Mr. Willis for delivering the pet scorpion healthy and alive in a manner that was both convenient and safe. My desert hairy is both active in body and appetite. Excellent communication made receiving my package easy and picking it up at the office was so much more convenient for any working person to mange over any other method by which one might take possession of there package. When I first contacted you I recall feeling that you were a bit gruff or curt. However this should not disaude people from doing business with your company. Because the live pet sitting in my terrarium is proof positive you get the job done. Best Regards, Brett from Michigan
08/12/2015
Adult Bearded Dragon
Thank you Reptile City for sending me such a healthy Bearded Dragon. As someone who has owned many bearded dragons in the past, I know that the dragon I received has been taken very good care of before I received him. This animal is also very comfortable with human contact. I look forward to ordering a female Bearded Dragon in the near future. Corinna Campbell in South Dakota
08/06/2015
Tracking number
Good Morning, I just received my bearded dragon and Im very please with it. It ate imediatly and running and alert. Thank you and I apologize for any misunderstanding. Again Ive never had any problems with animal DOA when I use you guys for my reptile choice. Again thank you and hope to do more business.
Vicente Stitt
08/02/2015
Re: Baby bearded dragon
I have just received the replacement bearded dragon he seem to be doing way better then the last, I am glad to have done business with you Thank you, Carlos Fierros
07/31/2015
Re: Hermit Crabs
Thank you Felton. The crabs were just delivered to my son & his kids are so happy.
Cheers!
Alexis
07/30/2015
Re: Reptile City Order 62857
Hi, I received the Map Turtles today as you promised. I’m more than happy to have three very healthy ones. Please accept my thanks and appreciation.
Vic
07/29/2015
Delivery
The red-eared turtle I purchased has arrived safe and sound. This is a healthy specimen with a firm shell and clear eyes. Thankyou. - Rick Spoo
07/26/2015
RE: Reptile City Order 62528
Thank you so very much for promptly correcting our order and sending the new turtles. They look healthy and the proper size and absolute love their new home in our pond. I will definitely recommend you.
Have a wonderful day
Wayne and Valerie Mohrlein
Colchester, Conn.
07/25/2015
Adorable Turtles
Thanks for the quick shipping. We received the turtles today. We got your email in the morning and had been waiting for a package to show up on the porch. They are adorable. They seem to be doing OK, both are alive but not very active. We added them into the aquarium with the basking light and gave them some ReptoMin. Thanks!
Vicky
07/22/2015
Re: Reptile City Order 62140
The toad arrived alive and healthy. Thanks.
07/22/2015
Re: Reptile City Order 62589
Thank you very much for the very nice bright and colorful iguana hatchlings. Eating collards and butternut squash. Received them at 11am eastern time.
Ashley K
07/22/2015
Re: Reptile City Order 62381
The frogs arrived safe and sound and earlier than expected. Great packaging. Thank you for your help in getting them here safely.
Rhonda
07/21/2015
Re: Your Reptile City Order
You guys rock hope i have a beautiful baby breaded dragon in my hand from you guys thank you
07/21/2015
RE: Reptile City Order 62474
Chameleon arrived in good shape today. He's not drinking yet, but he is eating. I was not able to catch the shipment at the dist. Center. Thanks for suggesting it, though. My son has been working on a set up for months, growing plants, and gathering all the paraphenalia needed to care for this reptile. He's been reading up on how to reduce stress in chams, etc. So getting one that died in shipping was particularly sad.
Thank you for getting us another critter at your greater expense.
Inez Aultman
07/18/2015
Re: Reptile City Order 62281
Mr Willis and reptile city team,
I received my creamsicle corn snake and it looks healthy, and really active and curious. Very easy to order, and received it the very next day after my order was processed. The team was also really helpful in explaining any questions I had. I would highly recommend reptile city and I look forward to doing business again with you in the near future. (5 stars)
Thanks a lot!
Sincerely,
Nicholas Moulinos