ReptileCityReviews 339

I was horrified when I saw the condition my chameleon arrived in. It looked dead. His skin was peeling and got stuck to the plastic box. The package had no label that it contains live animal. It didn't even say "Handle with care". The instructions said that it would be shipped overnight. According the usps tracking the poor animal was in that dark dry box for 50 hours! The poor animal died the next day. I can't believe that somebody can handle live animals this way! Don't buy from this company!

Not quite sure how anyone could have a negative experience with reptilecity to be honest. I have placed 4 orders from them and received everything within 3-5 days and was sent a tracking number as soon as the order so I made sure to be home. Every reptile was well fed upon arrival and I have not had one die on me. If one of your reptiles does die you should look your own habitat and the care you give and not blame what I think is a great place to buy online.

Hello, I was so surprised to get them yesterday... because they weren't due for another 28 days... SO HAPPY with the quality! Both frogs and both turtles happy and well :) the turtles must have just hatched... they each still have their egg tooth!

GREAT thanks felton!

Really crazy to see any negative reviews. Ive ordered 4 times from this place. And every time has been a good outcome. Ive gotten savannah monitor, water monitor, nile monitor, iguana, pacman frog, and few ball python. And everyone that i have got for my customers have been very happy with them. If you have any needs or questiond then felton will answer everytime and be happy to help. And hes even been nice enough to help make shipping better just today even hes gave me better shipping then what i asked for. I appriciate that forsure. But yes this place is awesome. They got great animals and help alot. Even if youve had lil bad luck once ide try again and try getting a little better shipping because im sure it was the package carriers doing because this place is 5 star.

Ordered two reptiles and they were very healthy and friendly. I emailed them about 5 times before the purchase and they returned my email promptly. I could not have received a better specimen.
The one thing that surprised me and I didn't care for is the packaging. It didn't say live animal on the package or handle with care. They need to work on that. Plus it took two days instead of over night. My babies were upside down. I think they were treated as any other package and tossed around a bit on the trip. But besides all of that, it didn't break their little spirits. Thank you reptile city

My baby Reeves turtles arrived in perfect condition, and started noshing right away. They're so cute and their funny antics are a joy to watch... they never fail to make me smile! They were delivered to my doorstep within days of placing the order. I will say that Spring temp's in 60's-70's are way less risky than summer or winter purchases for herps, and BOGO is the way to go. Am happy with Reptile City's service and would surely order from them again!

I bought 2 calotes. They came shipped usps in tiny containers separately. Within a week my female dies. He offers to ship me a replacement and sends me 2 females. Ok fine he's trying to make up for it. But he ships them in a mesh bag together and one is half dead when I receive it and they both shock out and die that night at 630pm. Never again. The first female died the same way. You need to quarantine them before sending them out buddy.and put the animals first. Not your pocketbook.

I emailed several websites about their Savannah monitors and it took them almost a week to get back to me, I sent a email to reptile city inquiring about the savannah monitor babies and the owner responded within minutes and he walked me through everything and I was very happy, I paid for the four-day processing and he shipped it within 2. They are very happy and healthy very active and doing well I would recommend this site to anyone. Thanks Felton.

Hi so i made my order online it was my first time ordering from this site or online for a live animal to be exact so i made my order an i nervously constantly emailed Mr. Felton he was understanding an talked me threw his entire order an shipping process the oder arrived at the date he said it would my only hang was i asked for an adult female cane toad an received a juvenille male i immediately contacted Felton an he got with me an we spoke on the issue he told keep what you have and ill send you the adult female completely free not even a shipping charge he was very responsive an polite over email an phone. I have read some terrible reviews about him an his buisness but i experienced nothing but excellent service, People need to understand that mistakes can happen in shipping animals so if one does take patience an speak with felton politely an he'll resolve your issue if any very quickly. I AM a very happy owner an will be back for more. Micheal Houston, Tx

The reptile came in healthy and attentive which is more than most reptile companies can say, but he wasn't listed as a live animal on the package and had no heat pack. The shipping was 35$ while they only had to pay 7.50$, it wasn't overnight shipping it wasn't listed as perishable and it didn't have a heat pad. When I called them and confronted them they dodged my questions and told me "we've always done things this way". I was disappointed in their lack of care for the animal during shipping
I wouldn't not recommend reptile city but they need to improve on their shipping and customer service

I would think any business owner would know it is wrong to post peoples personal info without permission... In your ridiculous reply trying to defend yourself when from what Ive read there are quite a large number of people who feel about you as I do... You are so worthless I cant even waste anymore time on you except seeing you took it upon yourself to release info that you absolutely crossed so many boundaries that now I cannot let this go... We will be dealing with this situation and you really went to far!. You need your business license revoked... You do know that you cant release customers info to the world... Do you know anything about the law?... We will be discussing this very soon!. This time I will definitely be calling you!...

My "overnight" shipment took 3 days. My poor snakes that I ordered for my 8 year old son had no air holes in the package shipped USPS! And when I got them finally one wasn't what I ordered. I called and the idiot, Felton said he "upgraded" my son's okeetee corn snake to an albino because it looks so close to a normal corn snake. I purposely ordered a normal corn snake and an okeetee corn snake because of that reason! Now he wants me to pay the shipping to send back a snake "he decided" to send me and a 20% restocking fee because the idiot didn't think we knew what we wanted!?!? We're lucky they even arrived alive after 3 days in a tupperware container, wrapped in newspaper, in a box, in another sealed box with NO air holes! What an $#*!! I will NEVER do business with these idiots again and I hope they loose their license and business.