Rentalcars.comReviews 1,137

Worst company ever. I would NEVER recommend this company to anyone. I booked my car two days ago and it kept stating awaiting confirmation. A day before my trip, I logged on and chat to an agent who told me the confirmation was rejected. She found me another similar car and I would received the confirmation email soon.

I did NOT receive the confirmation email soon. So I logged back in to speak to another agent who told me it was also rejected. I informed them it is best to let me know before 5:00pm my time (as they are located overseas), so that I am able to look for a different car company and would not be stranded without a car. As most companies close at 5:00pm, if it was any later than that then I would not be able to search for alternatives. I STRESSED on this point repeatedly and was ASSURED that the agent would let me know if there was no car by 4:30pm. Unfortunately, they cannot keep to their words. I subsequently followed up every single hour after that but they just kept saying they are trying to help me locate a car and their team is working on it.

I was also told that the staff following up would call me soon. I did not receive a call so I checked back with them as I was worried he would be off work soon. I was informed yet again not to worry as he's working on it and did not forget and would get back to me soon. Unfortunately that again is NOT TRUE. By the time I checked back with them a third time, the staff has already left work.

It's 3:55am and I am supposed to pick up the car at 10:30am. I cannot go to bed because my entire trip is ruined as I have no car. This could have simply been prevented if they kept to their words and informed me at 4:30pm that they could not confirm a car so that I could source for other companies.

I have saved up an entire year for my trip, hotels booked and returned flights booked as well. All they can offer is to refund my money. But what am I going to do with that money now? All the other plans I have paid for cannot be refunded.

Trust me, if you do not want to be stranded and have all your plans destroyed do not rent from them.

First time I used them I paid for a Lexus to impress a client; got a "similar Toyota CHR" second time Their online "E-voucher" said one credit card and identification is needed; however when I got there they said we need two credit cards and charged me 300$ to cancel. Again I paid for a Mercedes and they were going to give me a Volvo. They always says "this car or similar" you always will get the "similar". The customer service after and during was terrible, only way to communicate with them is through a U. K. Number and you will spend 20-40 minutes of wasted roaming charge time getting no where. Finally they opened a case and claim the proof I gave them was "unclear" as they were screen grabs of the E-Voucher. I travel 10-15 times a year and for renting cars it's much easier to just go to the counters and see what's available there's at least 7 rental companies in every major airport. And you get better deals as the companies will throw in car seat, GPS etc for free in order to close the deal.

This place is awful. They failed to note in the reservation process that some facilities do not have on-site parking, or that you should check with the rental car location to determine whether they have on-site parking. Now, I have to pay an extra $150 to park at the airport or I have to cancel and make a different reservation at another place that has on-site parking, but because my reservation is 2 days away, the prices have skyrocketed since I made my reservation.

Because the problem is a failure to provide important information during the rental process, this is the fault of RentalCars.com not the company that is actually providing the car.

When I called RentalCars.com, the supervisor repeatedly talked over me, repeatedly said there was nothing he could do, and repeatedly argued that because RentalCars.com does not take the payment, they have no obligation to uphold any promise to the consumer or to provide the consumer with relevant information. Statements like these are false as a matter of law, and companies that purport to reserve a car at a certain price are acting fraudulently if they think they don't actually have to honor the price.

I relied upon the reservation I booked with RentalCars.com. They owe me either a parking voucher or a new reservation at the cost of my old reservation. They refused both requests and said they didn't need to do anything (not just that they couldn't, but that they didn't have to). Avoid this place like the plague and show this company how the free market works.

Booked a car for a vacation in Boston, MA. Arrived at Logan INT Airport and the car rental company informed me that I could not pick up the car because I don't have an International license. The car had been pre paid and now I'm close to $2000 in the whole and RentalCars is refusing to reimburse me. Horrendous experience, NEVER USE THEM.

Booked a car from LA to Detroit and all seemed to go well until we looked closer at the booking and noted the car in Detroit was over a 1/2 hour drive to the pickup location. It was through Enterprise though whom we'd used before. Called RentalCars.com and got a rep who I cold barely understand and in the background it sound like a hispanic boiler room. Supervisor was useless and finally got hold of Enterprise and cancelled the car. And the gal at Enterprise was none too friendly too and didn't even offer to rent us car which we could pickup at the airport. So we booked through Hertz and got a better deal anyway.

Booked a car with these crooks... paid my money online and they initially sent me paperwork to download that said the cdw insurance was included. I took this copy with me to the UK when I went to collect the car.
The rental company said I had no insurance and wouldnt let me take car without the cdw.
Long story short. Tried to contact rentalcars.com from the car rental desk but they kept cutting me off.
In the end I had to pay in full and could have rented the car for what I paid at the desk without using rentalcars.com.
Tried to ask them several times why they are charging for a false product but just get read your contract.
TOTAL SCAMMERS

These scammers charge you for extras on the website and then you are then charged again for extras at the airport. So the fee you pay on the website, is then doubled at the airport where you feel
Under duress by the staff to sign for extra fees. £350 plus 250 for 2 weeks car hire in Italy. Basic car and cover, one way trip. Disgusting rip off and the worst company we have ever used. Spent an hour on the phone trying to resolve both with local company and rental cars.com, response is computer says no

Initially, I thought this was a good price but I ended up paying more than 500 euros for the smallest car (VW Polo) for 6 days in Italy. When i get to cancel the reservation, it wasn't gonna give me full refund snd charge me 250 euro for it. I was at loss no matter what. Then, I ended up returning the car 2 days sooner than scheduled, but yet, they wont give me refund whatsoever. This was the most expensive Polo I've ever driven. I could've driven an Audi or mercedes for 100 bucks a day.

I'll never use it again.

I booked a car for a holiday Portugal through Rentalcars.com for a car that came with basic/standard insurance. I then also opted for Full Protection for another 90 from Rentalcars.com. When we returned the car we were charged 339 for a 26mm scratch on a hubcap. Might have been there when we collected it originally, but so small I would have never noticed it. Suspiciously it was the first place the man checking the car on return went to (hmmmmmmm). Anyways, we paid. I submitted my online claims form which took 10 minutes on Rentalcars.com a week later. 3 hours later I received an email that my credit card (one used in paying for full protection) would be credited the full amount back within 5 working days. The only thing I was charged beyond what I paid Rentalcars.com was the fuel option which I had specifically asked for at the desk myself. No hidden charges.

Do not let these thieves to spoil your holidays like they did with mine. Pitty I cannot give them 0 stars, cause that's what they deserve. Be smart and choose whichever other company but this and don't let yourself be decieved and robbed. If you choose this company anyway, I strongly recommend to inform yourself well before you make y reservation of your car or you risk to loose the ammount of your money that equals 3 days rental. Never again with this mafia!

We rented five seat car, but later on needed to change for seven seat. I have made a phone call and the gentleman handled the swap. When we arrived, there was no car what so ever. After THREE HOURS on the phone with their customer service we were informed they do not have any seven seat car and there is nothing they can do.
At the end we were forced to pay for another car (it was only a pure luck there was another person with driving license).
I have made a formal complaint. The manager of Rentalcars claimed we used both cars so there is no refund in force. Well, they were the ones who made a mistake, failed to deliver the correct car, had no clue how to fix the problem, were not willing to fix it but where more than happy co charge me for another car!
Very uncivilized manners and unprofessional behavior.
Never again.
Hire yourself a car directly, that is the best piece of advice I can give you.

We did a booking at Rentalcars.com on June 10th, when we arrived at Hertz to pickup the car at Center Boulevard Kiosk City, 45-45 Center Boulevard, Long Island City, *******, Ny, New York, NY, USA, the store doesn't exist. They informed us that Hertz moved out at least a year ago. Then we called Hertz and they didn't have any car for us. I had 2 little kids going out for a weekend. I was so disappointed. Then Rentalcars.com didn't refund me for the charge in my credit card until after 2 calls and 5 emails.
My advice is stat away from Rentalcars.com/Priceline, they don't pick up the phone, they don't help, they don't refund you for their mistakes. It is a scam company!