Remark GreenReviews 274

Normally, I pride myself on doing appropriate due diligence on websites but in this case I didn't. My experience was the same as many others - great communication (although formulaic and poorly written) but then it drops off. I received an email, finally, stating the items shipped but the tracking information would only indicate that a label was created. After several weeks I reached out and - crickets. Fortunately, AmEx is easy to work with and credited my account in 30 seconds. Do NOT order from them! I'm placing a new order via Etsy for face masks, which is what I should have done in the first place!

My fault for believing in a company like this. Has been over a month and I have complained repeatedly. Requested a refund REPEATEDLY which has not happened. Site specifically stated that there was online parcel tracking - which is completely untrue.

Can I rate a negative 10 stars?!?!? Their nice web page advertisement sucks you in believing they are a quality company. I wish I would have read the reviews prior to my order. They have no problem collecting your money it's delivering the product they have a problem with.
I placed my order back on Apr 27 and here it is Jun 02. I have sent several email to customer support and all I received was a coupon for 20% off then 25% off. They can keep the discount because I'll never order from this scam of a business again. Customer Service provided no real answer as when I might expect to receive the product. STAY AWAY... STAY AWAY... STAY AWAY Spend your money somewhere else!

I truly wish I would have seen this site before I spent over $100 on masks that I have not received. I placed my order on April 11,2020 and received an email on April 23,2020 that the masks were shipped. I sent an email early May inquiring about the masks and the response basically stated that due to covid, there are delivery delays (which I expected to be the excuse). Today is May 30,2020 and still no masks. What upsets me most is that I am an RN and I am recovering from covid since the end of April. I believe if i had the masks, it may have help prevent this. I wish zero stars was an option for this scamming site. They should be ashamed of themselves.

So after reporting this company to my bank and the BBB, here is some updates. 1- Company in the Website states they are in Dana Crus, New Mexico. BBC says their doors are closed and no one is available to answer questions. That this may be a result of COVID-19.
2- As most of you know your tacking information says the product is in Rosedale, NY. This probably due to the fact that the company has purchased a shipping label that will never be used for product that doesn't exist as far as I have been able to find.
3- The actual shipping site which is 17 (Something) is a foreign shipping site. Yes they are giving you a USPS tracking #, but the first one I got was for international shipping.
4- When my bank tracked the funds they said they were sent to a place in Hong Kong.
My hope is that anybody looking at this company will read these reviews and STAY AWAY.

I ordered masks from this company based off their advertisement on Facebook. They consistently email stating they were making the mask. I have yet to receive the $55 order I place in APRIL! Every time in I quire they have some excuse, the mail is backed up, we were swamped with orders. Here's your tracking number but wait it's been a tracking number with no movement for a month. Then suddenly I got a packet from them with two masks that I have no clue what they are as they are not what I ordered. They NEVER apologize for any issues and they always have some excuse. I just want my money back and they won't even do that. Horrible company, horrible customer service, and in the middle of a pandemic! They should be closed so they don't steal from anyone else!

I placed a order before checking on this so called company. It was masks.It was a gift 4 mother's day. I ordered in April 2020. I have contacted them
6 times. Same response different name.of Rep. There is no phone number. I paid through PayPal. This company says once the order is placed no refund or cancellation! But they have your money... You get nothing... their little track your order status says it was sent from China! But even if it was from china & carried by hand over land & sea it should have been here.! My desire is to see noone else get taken..