Remark GreenReviews 274

Ordered three masks at the end of April. Had to inquire twice about the shipment from china. Was able to follow the tracking. It was approximately 45 days, but they always responded, and I understood the demand issue this Spring. Happy with product and extra filters.

I ordered a Postal Personalize Mask I finally received it and it is very nice didn't think I would receive it since I ordered it in April I kept getting that same e-mail too I reported them and threaten to file a claim finally they sent me a tracking number and I received it a week ago really nice I hope everyone that has issues that you will get your order or your refund

I ordered these masks from a Facebook ad at the end of April when our shut down, "Safer at home order", was extended and assuming we'd be wearing masks when we reopened. I ordered some with a hair stylist theme. I too got lots of emails with the progress of the mask production, and then an email saying they were complete... then nothing! I was patient at first, then read lots of reviews saying this company was a scam, I thought, "yes, I've been scammed", BUT, I kept going back to the fact that I had added some fabric masks at the end of my order... and those came very fast. I did email the company twice and would get an automated response immediately then an actual respond a few days later... long story short... I just got my 3 hairstylist masks and the filters I ordered. I like them very much! I've been struggling to find something comfortable and that doesn't fog my glasses... I've tried them on and they may be exactly what I've needed! I am excited to try these masks at work tomorrow!
I completely thought I'd been scammed... but it took 7 1/2 weeks for my order to arrive! Be patient... we have gotten accustomed to speedy deliveries!

I ordered 10 masks and 20 filters and spent around $80 at the beginning of April. They sent multiple emails showing my masks were in production and when they said they were ready to send the communications stopped. I emailed them 2 weeks after they said they were ready to be shipped and 2 days after emailing them they finally responded saying they were sent to the distribution center... what ever that means. It's been 2 more weeks and I sent several emails asking for my money back or the masks I ordered and they haven't responded. I would not recommend anyone to Spend their hard earned money with this company for it seems they are scamming people.

I waited three months and after multiple emails (on my end) one of my three ordered masks showed up. I was shocked to see how well I couid breathe through it. Unfortunately it was designed not for a human being because there is no way to wear it without it falling off. It's so uncomfortable and I have to clip it into my hair. This is the worst company I have ever dealt with. The straps are so short they don't even fit my young son.

So I places an order for 7 masks on 04/28- I had received order confirmation emails from them... and a few "Keeping you update on the process" ones. I knew because of the pandemic and such high demand shipping was going to be delayed. But figured since we will probably need these long term - i would wait. I finally received my package on 06/08. But 2 of the masks were not in there. I figure because they are personalized they will come in a separate pkg. The masks were well made however a bit on the small size for my husband. He says the nose clip really hurts his nose because of how tight he has it on- barely fitting his head. It does seam to be a good fit for the kids though( ages 10-12). I will give it another week or so and inquire about the 2 missing ones. I have to add I am disappointed in learning this came from China -since I purposely didn't buy from other sites because of that. I wanted to support US companies. I thought since this was US based it would be coming from here. I WOULD NOT RECOMMEND BUYING FROM THIS SITE BASED UPON ALL THE NEGATIVE REVIEWS- WISH I HAD SEEN THAT BEFORE.

During this pandemic, everyone was going through rough times. I ordered a mask to send to my daughter who is away in the military and this fake $#*! scam of a business stole my money and never mailed the mask. It's been 2 months now and all I get from them is some dumb email saying all they can do is give me 20%. WTH am I going to do with $11 refund? I'm almost certain refunding 20% is a lie also. I wish there was an attorney or someone out there who could offer advice. I work hard for every single dime that comes into my household. My daughter was anxiously awaiting her new mask. This company is a fraud and I will not stop saying until they are shut down. Don't be like me and not take the reviews serious. I should have listened. FRAUD!

I ordered 3 masks on 4/5 and here it is 6/9 and yet i have not received anything. I have been emailing with the same response that i see everyone else got. Then they are going to send me a code for 20% off my next order. No what makes you think that i am going to be dumb enough to order when i am still waiting for the first order. Also the company on my CC statement is LUSHGOOD HK. Another SCAM from what i was reading. They say they are located in the US but they lie. I will be reporting to US Postal and BBB. Facebook is letting this happen.

I ordered a mask and filters in March and received it this week.
The product looked as described. The mask was purchased as a gift and has a "theme" design and it's very pretty.
The mask has not been used, yet. So, I cannot speak to its comfort level.
My e-mails were responded to in a timely manner.
I would order from this company again. My suggestion to them is to give a realistic time line for the shipment. That said, everyone is trying to get a mask and filters. So, I think that should be taken into consideration.

I am a healthcare worker I orderd a face mask in April. They pretended they were making the face mask with the best care so they kept sending emails telling me it will be ready soon. This went on for a month then they finally sent me a email saying it was completed and ready for shipping but a couple weeks later they said shipping was held up. They even offered me a discount to order something else. It has been almost 3 months and nothing. PLEASE DO NOT ORDER FROM THIS COMPANY! THEY WILL ONLY TAKE YOUR MONEY!