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The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I booked a 2 ways flight to Qatar and received the confirmed e-ticket.
My first way was ok. When I had to return, I found out in the airport that I have no booking and in the System it shows that the return flight was cancelled by Rehlat after 3 days I bought and received confirmation of the ticket.
Of course no one informed me Pior reaching the airport that my ticket was canceled.
Hopefully they will provide better service when it comes to refund
When I contacted customer support for ticket date change, their agents were good & help me to choose flight on new travel dates. Price are less when compared to other websites. Good customer service & keep doing the good work.
Dear Arun,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Rehlat
It is very good combination between smart site and App and very professional customer service and problem solving
Dear Edrees,
Greetings from Rehlat
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Have a nice day!
Thank you.
Regards
Team Rehlat
I have been using Rehlat for the last 4 years and i could find any travel solution from their website. The website also user friendly and any internet beginner can use it professionally. The only comment i do have is to include some more flights like Air India Express. Moreover the price is very competitive. Great experience with Rehlat. Thanks
Dear Mohammed,
Greetings from Rehlat
Thank you for your Valuable feedback, we are proud that you are a part of Rehlat's Family.
Looking forward to serve you better & Happy Booking with Rehlat!
Thank you.
Regards
Team Rehlat
Last month I booked a ticket from dubai to India. I got very good discount and cashback. Thank you rehlat for your services and offers.
I had some unexpected circumstances that forced me to change my flight reservation many times, nevertheless, the Rehlat team replied to all my emails and calls and helped me to change flight date several times till finally things worked out and I had a safe flight back.
Dear Mariam,
Greetings from Rehlat
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Have a nice day!
Thank you.
Regards
Team Rehlat
Hi i am frequently booking using rehlat.com
I always get cheapest price and also getting discount
I am recommending you use this website only one time and make sure you will come again and again.
Thanks rehlat
Dear Mohammad,
Greetings from Rehlat
Thank you for your Valuable feedback, we are proud that you are a part of Rehlat's Family.
Looking forward to serve you better & Happy Booking with Rehlat!
Thank you.
Regards
Team Rehlat
I and my family are extremely delighted to book our airline tickets using Rehlat.com website.
We also started telling our friends and relatives about it.
Dear Marwan,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
Best Website For flight ticket booking
Cheapest ticket price and also huge discount on flight bookings
I had Recieved full refund for cancelled ticket many times and refund were Recieved in Karam plus wallet instantly
On time response from customer support
At last very happy with the service
Dear Mohammed,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Rehlat
Rehlat is Fast in sending the tickets and they always gave very great price.
I got with them very good deals and hope in the future also that they will remind in good prices
Dear Eman,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Rehlat
I used to book my flights with Rehlat.com, it's my favorite site, and I usually benefit from their coupons and their Karam discount system.One day, there was a problem with my payment, I quickly communicate with the customer service center and they responded to me very quickly, and In less than 5 minutes the problem was resolved as best as possible. A second time, I wanted to change the date of my flight, and they also responded to my email very quickly and I was able to get my flight changed without any problems with the airline company.
Dear Serag,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Rehalt
It was a very nice experience, booking with Rehlat. I booked a ticket from Doha to Karachi through Rehlat awailing a good discount coupon, even more cheaper than airline offering. Got the ticket at an instant. Hope Rehlat will keep posting more coupons from time to time.
Earlier there was a error in receiving promo code from Rehlat, that was also rectified immediately by their efficient staff.
I have a small suggestion, please Rehlat allow Qatari Riyal (QAR) as a currency for booking, as for online purchase, we are being charged a percentage for converting it to KWD, AED or SAR.
Thanks for the valuable support.
Dear Nafeer,
Greetings from Rehlat
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Have a nice day!
Thank you.
Regards
Team Rehlat
Made a booking for my wife from Abu Dhabi to Islamabad only to realize that the date i had booked was beyond the deadline for my wife's immigration exit from UAE. Contacted the helpline through email, within 2 hours i got a callback from their customer service and within 3 hours the booking was cancelled, amount refunded to rehlat wallet( karam) without any deductions for cancellation and a new booking (on a different airline btw) was made which proceeded smoothly. Their customer service agent Mr. Hafeez sheik was very professional and helpful throughout and there were no hiccups in payment processing for both the bookings. So all in all this is a very good start and my next booking will be through rehlat as well. I hope they keep up this level of service.
Dear Qasim,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
I booked many tickets with Rehlat they give me excellent service regarding tickets jeddah to Lucknow and Jeddah to Delhi. Every flight they give low fare I am supprise so thats why I highly recommend flight book with Rehlat
Qashif Muztaba
Dear Qashif,
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us
Thank you.
Regards
Team Rehlat
Best website for cheapest Air fares. Always we will get good offers also. Good service and response.
Dear Gopal,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
Every online ticketing portal need good customer support, if don't have good customer support second time nobody not issue the tickets, but regarding about Rehlat it is a very good and useful portal and application, and great customer support with sudden reply, they giving more value fir there customers, so i am supporting Rehlat and referring everybody Rehlat
Dear Ram,
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Have a nice day!
Thank you.
Regards
Team Rehlat
Good and fast action from service team has helped me to change by flight in minutes.
I was amazed with follow up and effectiveness in completing the requested service.
Dear Sadanand,
Greetings from Rehlat
Thank you for your Valuable feedback, we are proud that you are a part of Rehlat's Family.
Looking forward to serve you better & Happy Booking with Rehlat!
Thank you.
Regards
Team Rehlat
One of the Best Travel website, easy to use, last minute booking, discounted fares, Quick response from customer support, & the list goes on.
Dear Mohammed,
Thank you for your Valuable feedback, we are proud that you are a part of Rehlat's Family.
Looking forward to serve you better & Happy Booking with Rehlat!
Thank you.
Regards
Team Rehlat
I am really happy using Rehlat. The benefit from rehlat is the best and the customer care is very much supportive and they will solve the issue with I seconds. I hope the service continues the same. Thanks Rehlat
Dear Raghavendra,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
I always gurantee booking flights and hotels with the best price ever from all of travel applications and websites, even the airlines themselves they dont have the same price as Rahalat
Dear Ahmed,
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Thank you.
Regards
Team Rehlat
Answer: Same thing here! I see lot of complaints here of the same nature. They seem to be scammers! Holy hell. Will complain to the Police here straight away
Answer: Dear zarina r, Greetings from Rehlat! I really apologies for the inconvenience caused, request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability. Thank you. Regards, Customer Delight Team
Answer: Dear Karim, Greetings from Rehlat. We have over 100,000 customers who book with us. Yes, we agree some of our customers had to unfortunately face issues which we are really apologetic for but be rest assured your details, money and transactions are safe with Rehlat. Rehlat is now considered one of the fastest growing online travel company in the Middle East. In case you come across any type of issue, feel free to drop an email at [email protected]/ message on FB / we are available for you. We are improvising our support services constantly and we thank users like you, who help us to serve you better and keep improvising our services. We look forward to onboard you as our customer. Thank You. Regards, Customer Delight Team.
Answer: Dear Mubashira, Hope you received the refund. Regards Customer Delight Team
Answer: Dear Ahmed, Hope you received the refund. Regards Customer Delight Team
Answer: Dear Ahmed, Hope you received the refund. Regards Customer Delight Team
Flights & hotels online booking at Rehlat with great deals and discounts. Lowest price guaranteed on over 1,000+ airlines, 100,000+ hotels worldwide.


Dear Silvia,
Greetings from Rehlat Online Services,
I have sent you a Private Message, request you to kindly respond so that we can resolve this issue with you.
Thank You.
Regards,
Customer Delight Team
Rehlat