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Rehlat

1.6

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Rehlat Reviews Summary

The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
329
value
308
shipping
238
returns
281
quality
295

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow Nidhin R.
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Refunding And Service
January 6, 2021

There is no service has been given by this team. While asking about refunding. They will says that they want to contact the finance team. While asking finance team number they dont have,

Date of experience: January 5, 2021
Social T. — Rehlat Rep
over a year old

Dear Nidhin,

We apologize for the inconvenience.

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Awaiting Your Response.

Thank You

Australia
1 review
7 helpful votes
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No Refund since last 6 months
January 4, 2021

Booking ID *******. Cancelled my ticket in Jun-20. Airline confirmed they refunded money to Rehlat on 10-Oct-20 but Rehlat comes with a new lie every day. At least twice they confirmed 'we are pleased to process your refund' but next week comes with new stupid excuse. Here they may again respond forwarded to department, will do on priority and blah blah. But they are professional paid liars. Keep your hard earned money away from these robbers please.

Date of experience: January 4, 2021
Social T. — Rehlat Rep
over a year old

Dear Muhammad,

We apologize for the inconvenience

We have already added the refund to the list. The amount will be credited to your account soon.

We appreciate your patience and understanding on this matter.

Thank You

AE
1 review
0 helpful votes
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Scammers
January 3, 2021

They are cheaters i am asking of my refund since more than 6 months even they got the refund already from the airlines

Date of experience: January 3, 2021
Social T. — Rehlat Rep
over a year old

Dear Mohamed, We apologize for the inconvenience. Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Saudi Arabia
1 review
2 helpful votes
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First they charge me 10x the cancellation fee listed on their website and after badgering them constantly with proof from their own website they claim its a technical error but won't change the fees. After im forced to accept they tell me refund processing takes 5-6 weeks! As ridiculously long that is, even still I haven't received my refund and they refuse to share the bank reference number

Date of experience: December 27, 2020
Social T. — Rehlat Rep
over a year old

Dear Mohammed,

Apologies for any inconvenience.

Please share your booking details here or through direct message on Fb / Twitter so as to check and resolve at the earliest.
Awaiting your details.

Regards,
Customer Delight Team

AE
1 review
0 helpful votes
Follow Kaushal G.
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Refund from Rehlat for canceled flight
December 25, 2020

I had raised a request to refund my canceled flight amount in oct'2020 month. Since oct I am waiting for the same but hard luck not yet processed and keeping followup with Rehlat but not getting any satisfactory response

Date of experience: December 25, 2020
Social T. — Rehlat Rep
over a year old

Respected Guest,

Apologies for any inconvenience.

Please share your booking details here or through a direct message on Fb / Twitter so as to check and resolve at the earliest.

Regards,
Customer Delight Team

Saudi Arabia
1 review
0 helpful votes
Follow Marwa E.
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Scam company
December 20, 2020

Scam comany. Not a real one, employees work from home, have no offices to complain to. I have had two problems with them, first on booking they didn't confirm reservation *******, although the money was taken from my card then i asked for a refund and i call them nearlly everyday and i hear a new lie everyday from them about my refund for more than one month. They are real thieves not a real company.

Date of experience: December 20, 2020
Social T. — Rehlat Rep
over a year old

Dear Marwa,

We terribly regret the inconvenience but unfortunately, we could not confirm your booking due to technical reasons involving fares & availability issues as checked with the airlines.

A full refund has been initiated, please check your mail for more details.

Apologies for the ordeal you had to go through, we are striving to improve our services.

Regards,
Customer Delight Team

AE
1 review
0 helpful votes
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Very bad travel agency they keep on telling you its been process our accounts are working on it. You will receive very soon, SCAMMERS. What? Your accounts take all your money. I will make ad campaign to all people around the world never ever book ticket here. Very bad

Date of experience: December 19, 2020
AE
1 review
0 helpful votes
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Bul$#*! website
December 19, 2020

One of fraud website to steal the money from the customers, i cant explain the expression about these people who are sitting in Rehlat agency to loot everyone in UAE

Date of experience: December 18, 2020
Social T. — Rehlat Rep
over a year old

Dear Sohrab,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards,
Customer Delight Team

Saudi Arabia
1 review
6 helpful votes
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8 Months+ Delay in refund
December 15, 2020

More than 8 Months and waiting for a refund on my 4 flight tickets purchased from rehlat.com, and directed by sky scanner.
Please don't ever use Rehlat.com, airlines have refunded many of my friends who got their flights cancelled a within a month of cancellation but through rehlat.com I am not able to receive a refund. All we get is an automated reply "We will get back to you soon" from 8 months. Please steer clear of rehlat.com.

Date of experience: December 15, 2020
Social T. — Rehlat Rep
over a year old

Dear Syed,

We really apologize for the inconvenience caused.

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Thank You

AE
1 review
1 helpful vote
Follow Ramakrishna K.
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I am waiting for my refund since April but still i didn't received my refund. It's worst service this company. When ever I call they I will get refund soon. We didn't get the refund from the Airline's. Same word they use. Every call. Very bad company.

Date of experience: December 8, 2020
AE
1 review
1 helpful vote
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Booking ID. 1785340
December 8, 2020

It was really disappointing with rehlat service, especially with Abdul aleem who attended my call... I would like to demand an explanation for the same..

Date of experience: December 7, 2020
Social T. — Rehlat Rep
over a year old

Dear Jayakrishna,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards,
Customer Delight Team

AE
1 review
1 helpful vote
Follow ahmed r.
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rehlat.com very disappointing. Chasing for my refund since 8 months still these people not at all giving a clarity on the refund. All the airlines have already given the refund to their customers only these people are fooling people. Am getting only the automated reply from them. Bad experience and very disappointing.

Date of experience: December 6, 2020
Social T. — Rehlat Rep
over a year old

Dear Ahmed,

Apologies for any inconvenience.

Please share your booking details through direct message so as to check and resolve at the earliest.

Regards,
Customer Delight Team

AE
1 review
0 helpful votes
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Not refunding
December 3, 2020

Not refunding from March and only giving fake hopes every time, that concern team will respond at the earliest, my refund was approved and rehlat asked me more 15 days, after that also they didn't refund and now they are not even replying frequently!

Date of experience: December 2, 2020
Social T. — Rehlat Rep
over a year old

Dear Abdul,

We really apologize for the inconvenience.

Request you to kindly check your mail and reply to it accordingly

Thank You

AE
2 reviews
0 helpful votes
Follow HABEEBULLA m.
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Delay in Refund
November 30, 2020

I booked 3 ticket on April 6-2020 in Emirates through Rehlat, but due to covid 19 travel restriction flight has been cancelled. I keep on requesting refund but every time they replying like this "We have not yet received the Refund Authorization from the airlines and we have been in continuous follow up with the Airlines. Please note that this process may take much longer than expected and we are sorry". My friend also booked Emirates ticket at that time from Emirates directly and he got refund 3 month before. It is almost 7 to 8 months i am requesting refund. All airline company and other travel agencies are started refund.It is very disappointing. Why they block people's money?

Date of experience: November 29, 2020
Social T. — Rehlat Rep
over a year old

Dear Habeebulla,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards,
Customer Delight Team

AE
1 review
1 helpful vote
Follow William B.
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All the reviews you read on here about Rehlat stealing your money and treating you, the customer with disrespect with the hope that you will just give up and stop asking for your money back even though the airline has confirmed the refund so that greedy little Rehalt can keep the money for themselves are completely and absolutely true. They are making peoples lives a misery without any conscience on the matter whatsoever. I hope karma repays them well, but not before they repay me MY money. Avoid Rehlat like the plague they are, be warned! Booking ID *******

Date of experience: November 29, 2020
Social T. — Rehlat Rep
over a year old

Dear William,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards,
Customer Delight Team

Kuwait
1 review
0 helpful votes
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Beware of rehlat
November 20, 2020

I had booked my tickets to India from rehlat. The flights got cancelled due to covid regulations. I have been constantly behind them to refund my money. But they have not done anything so far.

Date of experience: November 20, 2020
Social T. — Rehlat Rep
over a year old

Dear Amit

Apologies for any inconvenience.

Please share your booking details through direct message so as to check and resolve at the earliest.

- Customer Delight Team

AE
1 review
0 helpful votes
Follow Nadia A.
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Supportive team
November 19, 2020

I really appreciate thier prompt response and the fast action when ever I call or ask for modification or refund. I liked the experience with you and definitely I will repeat it

Date of experience: November 18, 2020
Social T. — Rehlat Rep
over a year old

Dear Nadia,

Thank you for review and such encouraging words.

We are glad that you are satisfied with our assistance.

Regards,
Customer Delight Team

Saudi Arabia
1 review
0 helpful votes
Follow Albert M.
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I cancelled my Ticket and Airlines immediately refunded to Rehlat but Rehlat fraudster so far not refunded to me the amount. Everytime I contact them they just make fake excuses, same copy paste emails, shameless!
This is fraud travel agent guys please beware of them, you will regret for your money and time.
Refund status_Booking ID: *******

"Thank you for contacting Rehlat support team!

Please accept our sincere apologies for the inconvenience caused due to delay in the refund process.

We are checking with the concerned team, Once they update us we will let you know the same.

We appreciate your business; please feel free to reach us for further assistance.

Thanks & Regards'
Shadab"

Date of experience: November 18, 2020
Social T. — Rehlat Rep
over a year old

Dear Albert,

Apologies for the delay and the inconvenience caused.

We have processed the refund from our end. The amount will be credited to your account in 3-4 bank working days.

Thank You

India
1 review
0 helpful votes
Follow Ashish S.
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I had 4 booked air india tickets from New Delhi to Dubai on 1st April 2020 from Rehlat, Due to Covid situation i couldn't use those tickets, hence i requested them to be refunded on 12th June 2020. Now It has been over 5 months and still the Refund has not been Initiated, I had enquired Air India, they have confirmed that they have refunded my Money to Rehlat on 28th October 2020 and given proof for that. I have shared the proof with Rehlat and still same response I get every time that they have requested Airlines and authorization is Pending, Looks like they have stupid people sitting behind desk who don't know anything about customer service. Or they don't want to refund my Money, worst customer service, very bad, please don't trust these people. Will reveal more details, if I see any response on my review.

Date of experience: November 12, 2020
Social T. — Rehlat Rep
over a year old

Dear Ashish,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards
Customer Delight Team

AE
1 review
0 helpful votes
Follow Omer T.
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Rehlat - Extremely bad service
November 4, 2020
Updated review

I have already mentioned Rehlat booking ID in my review and look the response from Rehlat is asking for booking ID.

Seems that it's an auto response!

If you need it again, here it is: Rehlat Booking ID – *******

Date of experience: November 3, 2020
Social T. — Rehlat Rep
over a year old

Dear Omer,

We really apologise for the inconvenience caused.

We have already added the refund to the list. The amount will be credited to your account soon.

Thank You


Extremely bad service, pathetic customer experience.

I cancelled my ticket in Jul-20, its almost 4 months now and they are not returning the money.
Rehlat Booking ID – 1721674

I wrote a review on Google Play store, received a response asking for booking ID, on providing the booking on one reverted back.

Date of experience: October 20, 2020

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rehlat.com
Roseboom, NY, United States