RegusReviews 359

This company is a scam. You will overpay, you won't be a priority or get your mail unless you check. Please read the fine print in there auto renew contracts. You will lose money going with them. In the end they treat you like garbage. You don't get calls back from any type of management. They won't give you customer satisfaction. They will only get In Contact with you if you owe money. They will not listen to the problem and try and figure out solutions. This is a total rip off. Even if they have other reviews that seem good they probably are fake and a scam. They have enough money to keep fake reviews daily loaded so beware of this company. They are frauds. You better be able to afford a lawyer to contest problems. Use another company for virtual offices. This company is a scam. I repeat don't sign up if you have any sense. Read the negative reviews because they always reveal truth about a company. They don't care about your business. If you are a small business find another company that offers the same services and don't throw contracts in your face. Please read the fine print

What company doesn't allow for some flexibility under the current COVID-19 situation? Regus is one of them. Our lease renewed automatically on Feb 28. When March came around and we decided to no longer continue with Regus as part of cutbacks, we were told that there is no early termination clauses. That we have no option but to pay basically for an entire full year. We were ready to pay some kind of termination fee, but they are not interested in such discussion. Greed management.

You will REGRET paying rent and all the additional fees at any location with this company. They contract with buildings they have no control over. We had loud, and major construction for months that disturbed my business. The elevators were broken several times. The bathrooms started being used by other companies and weren't cleaned. They acquired a coffee machine that you have to pay additional fees on. Over all, you pay 100% and more hidden fees but their answer is "I can't answer that," or "we can't do anything about that." Less important is that my neighbor's business had employees that fought so hard in the hallway (in Burr Ridge, nevertheless), that on 2 occasions, my appointments were just ruined. When I shared my concerns, the notorious reply was: "can't do anything about that." Please, rent somewhere else. If I can help one person NOT choose Regus, this review was worth it.

DO NOT RENT AT ANY REGUS OFFICE, they have extra fees for everything and NO staff support.

For example coffee per person t's a monthly fee of $40 I believe and it's not optional, they will soon charge coffee for your guest too. Can't use your own wireless printer because they won't allow it to access the network without an extra monthly fee of $35 or so, staff is not allowed to help in anything unless they charge you, for example: I was not in my office and client dropped documents that I need it ASAP- manager said she could scan at an initial fee of X amount plus $1 per page. I would also leave some envelopes for people to pick up, not many. Maybe 5 a month and she told me that they are not allowed to help with that, that I had to be present and give envelope to people in person or she could send into my office so they grab envelopes, but that she would do me the favor and give to my clients... It is not necessarily the staff but the rules of all Regus office that want to charge for any thing even for basic office things that at WeWork and other offices were included.

They also charge a "RESTORATION FEE" when you move out automatically, $3 per SqFt, even if no repairs are need it. DO NOT RENT AT ANY REGUS

I requested a Mutual Rescission and Early Release Agreement and was refused.
Regus are taking advantage and exploiting at a time when we all need support and understanding.
It is shocking that in a pandemic where worldwide governments are calling for relief on business rates for SME companies that Regus are looking to tie us in for another 12 month contract for a facility that we cannot, and do not want to, use.

MONEY HUNGRY COMPANY
- NO social responsibility
- TAKING monthly payments from small businesses owners who have had to close down business due to COVID
- NOT helping customers in time of need
- Rude, legalistic and non responsive
- STILL charging rents during the shut down
- Overcharges you on invlices
- DO NOT trust them with your credit card you won't have access to remove it (they keep charging it)
- They claim they support members, but it seems that they are only concerned about profits
- Any questions or complaints are met with the same bureaucratic automated responses

STAY AWAY - DO NOT SIGN UP WITH REGUS

One of the most unprecedented times in history and they have decided to take advantage of many small firms who are struggling to make ends meet.

Words can't express how disappointed I am with being treated like absolute crap by Regus. I can now see how they left the door wide open for WeWork to come into their market (word of warning to any other companies looking to treat their clients badly). I haven't spoken to one former or current Regus customer who was happy. In fact it was the only positive experience whilst using Regus to bond with fellow users over how terribly we were being treated. Bills coming out of nowhere and then completely ignored when you try to query. It's a terrible service. The reception team added additional accounts to my bill, without my consent. I'm assuming this was to try and hit a sales target. They also bribed me with a free meeting room for a day to get a high review. Their culture is completely toxic. I'm can't stress enough to people to avoid at all costs!

Awful - suggest avoiding at all costs!

The office spaces are small but provide a service. The walls are thin and you can hear people in adjoining offices clearly, this distracts and could cause issues with confidentiality agreements depending on the nature of business. Staff are pleasant but completely ineffective if issues arise and simply lie to you in the hope you will go away!

I moved the business out of these offices in January for the above reasons (giving notice at the end of December as per our contract). It is now the end of March and we are still owed over £400. I have been given multiple excuses and promises, all broken. I am having to take legal action against them to get the money back. PLEASE AVOID!

My office wasn't ready on my move in date. Due to turnover, my reservation got lost. Ok. Not a problem. My office wasn't ready for two weeks. Fine. Not a huge deal. All I asked was that they refund me for the two weeks rent I paid when I couldn't use my office. They said no! Again, they would not refund the money I paid for an office they didn't have ready for me. They wouldn't let me out of my contract early, either. So I just bailed. They're currently threatening to send collections after me. True garbage.

I am currently a tenant in the Mississauga office (my company rents 3 offices)and I do not recommend you rent any office from Regus. The noise from many tenants makes the office unproductive. People talking on speakerphone, on their phones in the hallways, loudly in their office as multiple people are in one office and enforcement of the so called "house rules" never happens or is ignored by the tenants. They claim a professional work environment but it is far from the case. Read the fine print on your lease as well, as once you sign they wont let you terminate. If you must join Regus, go month to month, not a one year lease like I did, Stuck till end of summer. I encourage you to not make the same mistake.

DON'T LET REGUS TO TAKE YOUR $2040

I had Virtual office with Regus since 2014 and decided to terminate my contract on February 2020 and i was told i can not terminate it until 03/2021 because contract renewed automatically.

The courtesy reminder e-mail sent by Regus had neither indication saying i can not terminate this contract until May 31 2021 nor the contract was attached. Regus takes advantage of people' busy life and knows people wont be able to give attention this kind of e-mail. (if you consider how many marketing e-mails Regus sends)

Also, my new contract starts in March, 2020 and i submitted termination request in February, 2020 and i am still not allowed to terminate the contract because it is renewed automatically in November 2019. (3 months before new contract starts)

There is no another explanation, this is stealing money.

I leased a small office at Regus mid December 2019 for the rate of $520.00/ month. The move in cost was the prorated amount for December or approximately $269.00, plus payment for the next month of January or 808.29, and one month's deposit or retainer of $520 for a total up front cost of $1366. 84.

This was quite a number just to move in to a $520.00 office space (10ft x 12ft)

But wait, there's more!

Just 3 weeks later, (remember I have already paid for a month and half) I received another invoice for $1095. 35 for February's rent, kitchen amenities for Dec. And ANOTHER $520 RETAINER.

So here I am, I rented an office space for $520/mo and in three weeks time I am billed for $2,462.19.

After multiple requests for clarification, someone finally told me that since I was month to month instead of a long term lease that they required the second month's deposit. This was not brought to my attention when I signed up.

Meanwhile, I had a virtual office in another Regus location where I was being charged roughly $65.00/mo and when I signed up for the physical office I was told that the virtual office contract would be automatically terminated... it wasn't and they continued to charge my credit card for 3 months, even after multiple requests from me to get this situation resolved.

At this point, my frustration drove me to cancel and I was informed that not only will I have to pay in full for next month (no prorating) but that I will be charged $200-$300 dollars for "Cleaning etc" just for moving out.

Transparency and customer service are non existent in this company from my point of view, and just the fact that this website exists lends credence to my assumptions.

Regus headquarters (Helpdesk); Regus Seattle Smith Tower, and many more centers are a total scam so please be aware. Do not lease office space from these terrible people. There are many other options out there. Regus has consistently been unprofessional and non-existent in several issues I've had with them the past year and in the past with other centers. My worse experience was with Seattle Smith Tower. You'd never have imagined a business could have been this disorganized, petty and non responsive to customer service or needs. I notice through my email tracking system that they (Regus helpdesk) continually open my emails, some multiple times, without ever responding. I have issues I'm trying to resolve with 2 different offices and they continue to not help. They only care about their sales process of hitting quotas in signing new clients to office space.