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Redbubble

2.7

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Redbubble Reviews Summary

Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.

This summary is generated by AI, based on text from customer reviews

service
276
value
269
shipping
274
returns
153
quality
248

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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I genuinely highly recommend redbubble to anyone.the service and communication has exceeded all expectations. Thankyou so much redbubble for such a great online shopping experience.

Date of experience: October 8, 2017
New Mexico
2 reviews
0 helpful votes
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Redbubble Rocks!
October 9, 2017

I have had such a great experience with Redbubble. The quality of the sweatshirts & t-shirts were great & the customer service even better. They exceeded my expectations & have me as a loyal customer! Thank you!

Date of experience: October 7, 2017
Canada
1 review
3 helpful votes
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DONT ORDER
October 9, 2017

The shipping statement is a blatant lie. My stuff was supposed to arrive in 5 business days. It's been 4 weeks, absolutely ridiculous.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2017
Red B. Redbubble Rep
over a year old

Hi Keerat,

Thanks for writing in with your feedback. One of our team members will follow up with you via email on this issue. Please check your inbox when available!

Warm regards,
Redbubble

Israel
1 review
0 helpful votes
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In the web the quality of the fabric looks amazing, sadly the real podruct is and looks very cheap thus, the design look cheap as well and not as awesome as it looks at the website. They have great designs, unfortunately the price is a bit too high for the real product. Wouldnt buy again to be honest.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2017
Red B. Redbubble Rep
over a year old

Hi Eduardo,

Thanks for your feedback. One of our team members will follow up with you via email regarding this order issue. Please take a look at your inbox when available!

Warm regards,
Redbubble

Florida
1 review
2 helpful votes
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I am irritated that my order could not be tracked and then, after waiting 3 weeks for the order, I was not immediately offered an expedited replacement. When I asked for it, I was told the replacement must match the original order & I would need to pay for expedited shipping. It was only after I asked for a supervisor to contact me, that I was offered a one time exception to get the order expedited to me. It should arrive a WEEK from now. So, if it does come, I will have waited a MONTH for my original order. It is also annoying that your company has no phone number listed anywhere on your website to be able to speak with someone live about matters such as this. My daughter really wants these stickers & has waited anxiously for them, checking the mail everyday. If it wasnt for that, I would have cancelled the order. I am not thrilled with your customer service.

Date of experience: October 7, 2017
North Carolina
1 review
0 helpful votes
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Return process
October 9, 2017

I legitimately felt bad to have to ask for a refund, as the excellent case wasn't the problem it was just that my wife wanted something different. Shayon was great, the refund process was seamless, and I really appreciate the high standard of customer service. Thanks so much to Redbubble I will most certainly be recommending to friends and family.

Date of experience: October 7, 2017
GB
1 review
0 helpful votes
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Ordered one t-shirt from them. It arrived pretty quick (UK) and the design was done well, but unfortunately the size was smaller than expected. I contacted them about my issue and they sent me a replacement very promptly! :)

Date of experience: October 7, 2017
India
1 review
0 helpful votes
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Why a new dispatch?
October 9, 2017

My new order destination is just next door to the previous one. A new dispatch was unnecessary whatever the circulmstance

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2017
Red B. Redbubble Rep
over a year old

Hi Deepro,

Thanks for the feedback. We'd be happy to clear the air here.

Once an order is shipped, we cannot make any changes to the shipping address. To ensure your order gets to you, our policy is to issue a replacement order to the corrected address.

We're sorry if this causes any inconvenience! If you have any further questions, please let us know.

Canada
1 review
3 helpful votes
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Still waiting...
October 9, 2017

It's been over a month and I still don't have my stickers. My order said 3-4 days. I don't mind waiting for quality artesianal product, just give me a real time estimate please.

Redbubble attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2017
Red B. Redbubble Rep
over a year old

Hi Lauren,

Thanks for the feedback.

We're sorry about the delay! It looks like one of our Customer Experience Reps reached out to you via email with more information about this.

If you still have questions, please let us know.

California
1 review
0 helpful votes
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The 2 shirts I ordered came in the mail in good time, but the shirts fitment and quality of graphics leaves a bit to be desired. The shirts are a bit tight and actually run pretty long. Also, the graphic designs that are on both shirts look faded. Either that, or theyre simply of low quality. It looks a bit homemade. With that being said, Ive never seen F1 inspired shirts like these anywhere, so its pretty cool to just have them.

Date of experience: October 6, 2017
Florida
2 reviews
0 helpful votes
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You need to shop here!
October 8, 2017

Awesome service! Awesome product! Totally exceeded my expectations! I love my new Fallout phone case! Will be shopping here again!

Date of experience: October 6, 2017
Washington
1 review
0 helpful votes
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I ordered two phone covers, and both were of great quality. One didn't fit correctly, and the company handled it very well, quickly, and courteously.

Date of experience: October 6, 2017
Ohio
2 reviews
0 helpful votes
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I just received the first of my orders with featured photographer, Darin Chumbley, picturedlcphoto.com. The pillow covers are STUNNING! Details are sharp and crisp with vibrant colors. If my other items are as impressive then Im one happy lady. AND made in USA! Check out Redbubble site. If you like unique, the holidays are almost here. Happy dance!

Date of experience: October 6, 2017
GB
1 review
0 helpful votes
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I ordered 2 items both of excellent quality. The one problem I had was resolved politely and fast and well by Redbubble. Strongly recommended

Date of experience: October 6, 2017
NL
1 review
0 helpful votes
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Very happy!
October 8, 2017

I ordered a poster from a great artist. I was very good quality and save and fast delivery. I watch my poster with joy everyday! :)

Date of experience: October 6, 2017
Florida
1 review
0 helpful votes
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I wasnt expecting my returns to be this easy and quick. EXPECTATIONS EXCEEDED.!
THANK YOU FOR THE WONDERFUL CUSTOMER SERVICE.

Date of experience: October 5, 2017
California
1 review
0 helpful votes
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Everytime I order from redbubble- which is a lot cause I love it so much, I have always gotten amazing items and designs. They look just like the picture and are good Quality. They have a ton of designs so its sure to appeal to everyone.

Date of experience: October 5, 2017
New Jersey
1 review
0 helpful votes
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Excellent customer service; I felt my new t-shirt was somewhat tight and promptly RedBubble is sending replacement. Shane, the person from RedBubbke who helped me, did an amazing job. I wish all customer services were like this! Happy to be your customer. Please don't drop quality down!

Date of experience: October 5, 2017
Washington
1 review
2 helpful votes
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I ordered posters for my computer science classroom. The expected delivery date seemed a ways out, but I thought ok, I will take it. The date came and went. I got the posters five days later.

Date of experience: October 5, 2017
Red B. Redbubble Rep
over a year old

Hi Eugenie,

Thanks for the feedback.

Very sorry to hear your posters arrived later than expected. It looks like someone from our team sent you a follow up email with more information about this.

If you still have questions, do let us know!

South Carolina
2 reviews
0 helpful votes
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Best Website Ever
October 7, 2017

I love the beautiful designs and interesting stuff. Addicted. Have ordered loads of things, clock, wall tapestries, bags - love that they feature upcoming artists. Shipping is quick and products packaged well.

Date of experience: October 5, 2017

From the business

Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.


redbubble.com
Founded in 2006
Melbourne, Victoria, Australia