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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Records Finder Reviews Summary
Records Finder has a rating of 3.8 stars from 8,151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and background check. Records Finder ranks 4th among Government Records sites.
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I went on there to check for my records and it said no records for which I thought it was good. Then as a control I checked my marriages... it said no records found. I've been married twice!
I began the search and it came back with the normal stuff, a generic location and another thing or two. But most of the information had a Green Check by it followed by a "View Report". But in order to view the report you had to pay. Well I thought it might be beneficial, so I paid the fee. Only to find out that they had NO INFORMATION. And of course if you want to engage them to go deeper and use their service you have to contact them and ask for it. If there is NO INFORMATION to be given in the first place, they should NOT Indicate that there is Information. Their initial page was False and Misleading. I wouldn't use their service at all because they will not be able to get or give you information unless you already have it, and if you already have it, then you don't need them anyway.
Note that I would give it a score of 0, but the lowest it will go is 1 star. But I had to come back to review this and edit it because when I clicked on the submit button it appeared that I had given them a much higher rating than I really had given them. Watch out for this company, they appear to make things up as they go along
Hello Douglas,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $14.98 for the 1-month Unlimited Search to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
First you pay the 14.95 but j you oh can't receive any information you need. You are than told to purchase the premium which cost 19.00 or more can't remember the exact amount and there is a list of all tff he e info you can get. To me this is nothing but a scam. I would not recommend this company to anybody.
Hello Mary,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations.
It shows that you canceled the subscription but still have up to the 13th of May to use the service.
The Premium Report offer is a pop-up option if you want to get a comprehensive background report through a third-party data source. We maintain though it is optional.
But we do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Site hard to navigate, not worth the money I paid. Would only work on one vin
Hello Sky,
We're sorry to hear about your experience. We didn't live up to your expectations. I have checked on your account and saw that you were trying to run 10-digits VIN on the search. The site was programmed to run only 17-digits VIN only, which is why you could not get the report you were initially searching for. If you're open to discussing this further, we do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Did not find what I know is there why do i need fifty characters?
Hello Gregg,
Thank you for sharing your feedback. We regret that we didn't live up to your expectations. I noticed that you did purchase a duplicate premium report, which I took the liberty to process a refund. Just allow 3-5 business days for the refund to process and be credited back to your account.
It shows that you canceled the subscription but still have up to the 22nd of this month to use the service. If you're open to discussing this further, we do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Did not do as advertised, waste of money. Only information it give is car info such as make model and assembly info. Says it would give you the owners info and it definitely does not
Hello Randy,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. We are aware that you reached our Customer Care Team, and they were able to explain our site can only generate publicly available records. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. Thus, we can't guarantee complete or accurate information because publicly available information varies. You are aware your account canceled, and they refunded the charges; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Site stated there were results before purchase and none exist. Very misleading.
Hello Edwin,
We regret your experience didn't match your expectations. We are aware that you reached our Customer Care Team, and they were able to explain the nature of the initial or preliminary search as reference material only. Thus, we can't guarantee complete or accurate information because publicly available information varies. You are aware your account canceled, and they refunded the charges; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Easy to use and the discounted prices are okay. Not much information was available in the areas I was looking at, so not worth the subscription
Hello J,
Thank you for your feedback. We are happy that you find the site easy to use, although you could not locate your info. It shows that you canceled the subscription but still have up to the 21st of this month to use the service. We do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
The records finder is very easy to query, and fast in providing results. Unfortunately, the information I needed was not found. I will be canceling at the end of the month.
Hello Cheryl,
Thank you for sharing your feedback.
We are happy that you find the site easy to use and at par with your expectations. We do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
The site is essentially a Google search. If you want any additional information, you have to pay for access to their "premium" databases.
Hello Laura,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations.
It shows that you canceled the subscription but still have up to the 17th of this month to use the service.
The Premium Report offer is a pop-up option if you want to get a comprehensive background report through a third-party data source. We maintain though it is optional.
But we do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Results were not adequate for my needs, very disappointing
Records Finder is terrible! I ran a search for myself and there was probably 20% of the information that I found on two other search sites. I was very disappointed and feel like I was tricked into paying for a completely worthless report.
Did not give me the owner of the vehicle from the license plate that I submitted. That was my sole purpose for subscribing. Your add description is misleading.
Hello David,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $14.98 for the 1-month Unlimited Access Purchase to make up for not getting your report and since you stated that was the only reason you got the subscription. Please allow 3-5 business days for the funds to be placed back into your account. Your account is canceled and deactivated.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I could see the information when I did the initial search on the Web, but when I paid for the report. No information was found. I think your site is a scam. Was really hoping I close some gaps in my family tree.
Hello Kirsti,
We apologize for the inconvenience. We understand your frustration, and we are sorry your experience didn't match your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I searched a VIN # and supposedly a report was generated but when I signed up to pay to get the report, it was not available.
When I put the VIN# in again, no information came up as available so basically the $12.95 I paid was useless and I want a refund.
Hello Rebecca,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I did a search before giving payment which showed information was found but as soon I paid and signed up there was no available information for my search. Total waste of money and they don't refund money also.
I was unable to download the report I paid for. I will not use or recommend the site again
No report generated. They first charge and then figure out if a report exist. I want my money back.
Hello Antonio,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
So far so good just waited to see if I get the info I need
Hello Glenn,
Thank you for the outstanding review! We are happy that you like the service and find it helpful.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Hello Marie,
Thank you for the high rating. We are glad you like the service.
We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ray,
We regret that we didn't live up to your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You are on 1-month unlimited access here and will roll over to a monthly subscription on the 17th of May if you don't cancel. If you have any questions, clarifications, or suggestions, please reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com