Records FinderReviews 8,101

Hi Marcin,

Thank you for your review. I'm sorry you're dissatisfied with our service.

We’d appreciate the opportunity to learn more about your concerns and how we can improve. Please feel free to reply to this email with any additional details.

Your feedback is important to us, and we look forward to assisting you.

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hi Emeruwa,

Thank you for leaving a 5-star review and sharing your experience with us! We truly appreciate your feedback.

I’m sorry there was some confusion about the payment method. We’re always looking for ways to make the process smoother, and we’ll review our payment steps to ensure they’re clearer for everyone. You can always contact us at [email protected] if you need further assistance. We're always here to help! Have a great day and stay safe.

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hi Julio,

Thank you for taking the time to leave a review. We’re sorry if your experience didn’t meet expectations, and we’d really appreciate the chance to understand what went wrong. Your feedback helps us improve, and we’d like to see how we can make things right.

If you’re open to it, please contact us at [email protected] about your experience, and our team will be happy to assist.

Thank you for your time, and we hope to hear from you.

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hello David,

Thank you for sharing your concern. I’m sorry for the confusion and frustration regarding the charge.

When a report is purchased, it includes a trial period that converts to a monthly membership if not canceled before the trial ends. This information is disclosed in the Terms and Conditions prior to checkout, and a welcome email is also sent explaining the trial and upcoming renewal. If the membership is not canceled during the trial period, the regular monthly charge is applied.

That said, we definitely want to help review your account and address this properly. Please reach out to us at [email protected], and our support team will be happy to look into the charge and assist you further.

We appreciate your feedback and the opportunity to help clarify this.

Sincerely,
Bianca
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hi Lacey,

Thank you for sharing your feedback. We’re sorry that our service didn’t fully meet your expectations. We’re glad you were able to obtain some of the information you needed, and we’d like the opportunity to assist further.

Please contact us at [email protected] so we can help you access the remaining information or address any concerns. Your feedback is valuable and helps us improve our service.

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hello Bruce,

Thank you for taking the time to share your experience with us. I'm sorry that the specific information you were looking for was not available.

Certain records, such as death certificates, may not always be accessible through our service due to availability or source limitations. We understand how important this information can be and appreciate your understanding.

If you have questions about the records available or would like assistance with another search, please don't hesitate to contact us at [email protected]. We're here to help!

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hi Mack,

Thank you for your 4-star review. We’re glad to know that our service helped identify the vehicle using the license plate information.

We appreciate you taking the time to share your experience and are happy to have been able to assist. If there’s anything we can do to further improve your experience, please let us know.

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hi Lea,

Thank you for sharing your experience. I’m sorry you're dissatisfied with the report.

Our goal is to provide you with the information that you need. However, please note that we can't guarantee full or accurate information for every name, phone number, or address, as publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.

If there’s anything specific we can help you with, feel free to call or email us at [email protected]. We’re always here, ready to assist. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hello Zachery,

Thank you so much for your wonderful review! We’re thrilled that our platform exceeded your expectations and that you found the information helpful and reliable. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind words. We look forward to seeing you again. Your recommendation truly means a lot to us.

If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hello Bryan,

Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without incurring extra costs.

I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also occur if the information has been intentionally removed for privacy, confidentiality, or security reasons by an individual or the state.

Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315

Hi Ty,

Thank you for your feedback, and I’m sorry for any confusion regarding the charge.

Please note that we offer a free 7-day trial, which includes access to our reports, to anyone who signs up. On our checkout page, we clearly state that customers are purchasing a trial that ends in seven days and that it will automatically enroll into a subscription billed monthly at $24.95 if the trial is not canceled. We also provide an Order Summary with a checkbox for customers to acknowledge they have read our Terms of Service and Billing Terms.

For your reference, our Terms of Service are available here: https://members.infotracer.com/terms

To make sure we can assist you properly, could you please let us know what specific information you were trying to access? This will help us clarify the charges and guide you to the correct report if needed.

Thank you for your patience and understanding.

Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315