RealTruckReviews 8,732

I dealt with a customer service representative through the online chat for my purchase because I had a product question. They were very helpful with an answer, then put the order through for me.

The personal in your shipping dept. I give two thumbs up, I would give them four thumbs up if I had two more arms and the sweet young lady who took my order, GIVE HER A RAISE! You guys have great products!

Received the product in a timely manner, the only disappointing thing is that for the holidays you do not give an extended.period of time for returns or replacement!

This is probably one of the best bed covers on the market. Super durable with good security while rolling up out of the way. It delivered super quick and installation took me about 1 1/2 hours. I'm ultimately super stoked about it. My cover did arrive with two parts missing, but customer service was quick to take my late call and I believe the parts are on their way.

One gripe about the design is that the flat brackets that the cover sits on nearest to the cab are not symmetrical. So on one side when I tighten the front star nut, the nut goes into the spring and I couldn't tighten it down all the way. Whereas on the other side the front nut tightens further from the spring, leaving plenty of space to tighten. Or maybe mine had been pre-assembled incorrectly from the warehouse?

I did also have the issue that after it was done, my tailgate hit the rail system and wouldn't close. So I had to loosen all of the bolts and hold it up an 1/8" or so and tighten it back down. So a mention of checking for that would have been nice. But not something I couldn't mess with to figure out.

There were a few things that I wished I had thought about during install:
One being that you don't need to remove the cargo rail at the back of the bed. Two being to check the pre-installed rubber seals that I realized after I finished had been installed off center and were overlapped, causing a void.

But otherwise really straightforward and fun to put together. I love it.

Hi I received my rack and the plastic cap on top was broken so I called up and everything has to be done by email I was having trouble with my email couldn't receive emails so I'm still waiting for a response I need the plastic caps on top if anyone reads this please reach out to me I would appreciate it

I haven't recieved what I ordered, but as to Danels help He was a great big help. If it weren't for him, I probably would have given up. I'm not a person comfortable with do things on line etc. I would rather deal with a real person.
Once he started helping, I felt alot better. Not everyone is liking the new way of doing things

Called customer service with a question prior to ordering and they were fantastic. Professional, knowledgeable, and very helpful. Product shipped right away and met expectations. Would highly recommend based on their customer service.

Looking to replace my roof rack. Had trouble finding a OEM product and getting it shipped in time, before I headed out of town. Sales found one that was higher rated weight wise. He said I would receive it before my trip. If I receive it in the next day or two, I will be happy.

Very happy with my purchase. The sales rep was very knowledgeable, pleasant, and professional. The cover shipped the following day and arrived reasonably quickly. Packaging was good but one plastic buckle was broken in transit. Contact with customer service was excellent and replacement parts are on the way and should be easily installed.

Ordered a bumper for my Jeep JL, the website showed pictures of the bumper that I wanted but the pictures were of a different more expensive bumper. When I contacted them about this they did not offer me any discount for their mistake and I had to reorder at full price.

Getting ready to install the mx4. Product came highly recommended by a friend. Looking forward to having it installed. Major advantage between it and other models is that the cover folds out of the way allowing almost full use of truck bed

The gentle from FL that answered the phone was extremely friendly and very knowledgably on every product we discussed. He pointed out the key differences on the hard bed cover and very subtle differences. It was a wonderful experience.

Had questions regarding my AMP steps. Very helpful. Disappointed in the time it takes to get replacement parts (6 to 8 weeks). Much more helpful than Summitt. Still need to order replacement controller.

Customer service rep Julie was great. She completed my order and sent me a link to pay for my order. It was a very easy process.

I contacted real truck with a request to find a replacement vinyl for my tonneau cover and after only a few emails your representative not only located one for me but placed the order for me and just sent a link so I could check out and pay for it. The whole process was made so simple. He went way beyond what was expected and I am grateful. An excellent experience.

I contacted customer support and had one of the best experiences in shopping for a part I have never seen before. My agent was quick, knowledgeable, and listened to what I was looking for.

Salesperson was great and polite. Went far beyond most salespeople and didn't guilt until she found parts needed. I highly recommend she be given a substantial pay increase. She is a great asset for your company

Sales representative was great. Product was offered as a RapidShip item to be shipped out same day. It did not ship same day. After calling in I spoke to the shipping department who had a horrible attitude and was rude. There was nothing they could do to expedite it or correct the issue, except let the product get here when it gets here. This is false advertising and was incredibly inconvenient to my schedule to accommodate delivery and installation. Even after calling in, the website still falsely has it listed as a RapidShip item which is misleading to consumers. I am extremely disappointed with the inconvenience this has caused.

Associate I chatted with was very courteous & helpful. He led me through the purchase process making sure I got the right part.

2nd time ordering and 2nd time canceling, they never ship in the time frame they advertise. If you need your parts in a hurry or set time frame, I advise shopping somewhere else. I paid a little more for the parts from somewhere else but received them in 2 days. Real truck hasn't even canceled my order or credited my card back yet like I asked. Terrible company and terrible customer service.