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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Great service
December 6, 2024

Alexander was awesome. Great experience as always. Real Truck is easy to work with and ships fast

Date of experience: November 26, 2024
Illinois
1 review
0 helpful votes
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Floor liners
December 6, 2024

I have not received my products yet but Andrew was very helpful and precise. Very simple order, he sent me an email w link and I paid and now its on its way.

Date of experience: November 26, 2024
West Virginia
1 review
0 helpful votes
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Real Truck
December 6, 2024

Brandon was the best. He answered all my questions about the product i wanted to purchase. I have no experience with buying step rails. I am confident that my husband will love them and be very pleased with his Christmans gift.

Date of experience: November 26, 2024
Idaho
1 review
0 helpful votes
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NIce talking to a person
December 6, 2024

I ended up needing to talk to a person due to my whacky shipping circumstance and Matt was terrific. In addition he turned me on to a product that I did not see on the web site that is better suited for y needs. Thanks John

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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Great Customer Service
December 5, 2024

Purchased two side steps for different vehicles. Customer support patiently assisted me in selecting the correct part. Spoke with a real person. Received item super quick, with no issues.

Date of experience: November 25, 2024
Florida
1 review
0 helpful votes
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Great service
December 4, 2024

The sales agent Jackie was awesome
Worked to get me the best price and checked where it would be shipped from.

Date of experience: November 24, 2024
Utah
1 review
0 helpful votes
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Good customer service
December 3, 2024

Was very helpful during the process of purchasing my bed cover. Along with a substantial discount.

Date of experience: November 23, 2024
Wisconsin
1 review
0 helpful votes
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Took the time
December 3, 2024

D'Arcy took the time to make sure I was getting exactly the part that I was needing to repair my truck topper and put the order together so all I had to do was add payment and I received the part quickly. Can't ask for much more from your customer service folks than that.

Date of experience: November 23, 2024
Missouri
1 review
0 helpful votes
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Stainless steel pillar post
December 2, 2024

Fastest delivery ever.less than 24 hours. And it arrived undamaged and to the correct address.

Date of experience: November 21, 2024
Virginia
1 review
0 helpful votes
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Very Helpful
December 1, 2024

The sales people on chat were incredibly helpful in answering questions about the products and guided me in selecting the right bed cover for my truck.

Date of experience: November 21, 2024
Florida
2 reviews
0 helpful votes
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Purchase of Ram truck accessories
December 1, 2024

Very good once the last gentleman fixed everything. Also, I accidentally purchased the wrong Rim and only one of 4 and he fixed it all!

Date of experience: November 21, 2024
Arkansas
2 reviews
0 helpful votes
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Perfect experience
December 1, 2024

Alex was super helpful with all my questions and explaining the shipping process and even looked up other parts for me. Gained a lifelong customer

Date of experience: November 21, 2024
Texas
2 reviews
0 helpful votes
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Easy as pie
November 30, 2024

Ordering was easy and quick. Product was easy to find.

Date of experience: November 20, 2024
Wisconsin
1 review
0 helpful votes
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Lance G.
November 30, 2024

I chatted with Lance G. He was a great help and made it easy for me.
I liked the fact that if he ordered it for me the fit was guaranteed.
Did not like the 4-8 week delivery time but ordered it anyways.

Date of experience: November 20, 2024
Delaware
1 review
0 helpful votes
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Bed Cover
November 30, 2024

It was awesome dealing with your company. It's always fantastic when you talk to someone who knows what they're talking about… Lee was the young lady who helped me and she was great, knew her stuff …I will be buying from you guys in the future…

Date of experience: November 20, 2024
Texas
2 reviews
0 helpful votes
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Great advice easy order!
November 30, 2024

Assistant helped source the right part I needed and prevented me from ordering the wrong one online

Date of experience: November 20, 2024
Virginia
1 review
0 helpful votes
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Happy Driver
November 30, 2024

My experience with the representative was better than any selection I could make on my own. He was patient, knowledgeable and pleasant. Thank you!

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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Excellent Sales Experience
November 30, 2024

Excellent Phone Sales

Received exceptional chat support from Ms. Courntney B. Thank you for all your assistance and information. Looking forward to receiving my bed cover.

Thank you,

Teddy

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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Very disappointed
November 30, 2024

Called to check availability of wheels. I knew the manufacturer was back ordered. But was told by the person in the phone they had several sets of wheels at 2 different warehouses. So they would ship out from them. Got the email confirmation saying they would shop directly from the manufacturer. I'm not happy and sent an email back with my concerns and still haven't got a response.

Date of experience: November 19, 2024
Florida
1 review
0 helpful votes
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2021 GMC Elevation bed cove
November 29, 2024

Good people to deal with. Fast shipping. Good prices

Date of experience: November 19, 2024