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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Easy Peasy
April 3, 2025

Great service! They knew the products and spoke about pros and cons and value for money.

Date of experience: March 24, 2025
Ohio
1 review
0 helpful votes
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I'd give zero stars if I could
April 3, 2025

Simple velcro strips missing from BedRug order.

This has been one of the worst customer support experiences I've had in the last 5 years.

I have called the number below and I do not get anyone. It gives me silence on any selection. Then I called your extension. No answer, leave a message. I did not. I tried the chat mode — not a person and only a promise to get back in touch in 1-3 DAYS! Impossible.

I'm livid. Send me a return code and credit me the refund. At this point, I want nothing to do with real truck, so please have a supervisor or manager contact me.

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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Floor liners
April 3, 2025

Ordered a set of husky floor liners for my 2018 Chevy Cruz ordered through the chat section on the website went very smooth very quick to get the order placed..

Date of experience: March 24, 2025
Arizona
1 review
0 helpful votes
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I ordered my running boards on March 16,2025 and they arrived on the 19th. My experience with ordering through chat was pretty easy and they were able to add an extra discount for Law Enforcement which he didn't have to do but I appreciated it! Thank you!

Date of experience: March 22, 2025
Florida
1 review
0 helpful votes
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The mats are excellent, with high sides and perfect fit. The quality of the rubber is very good. Customer service for my purchases was also excellent. Delivery was speedy and as promised. The overall experience was completely satisfactory.

Date of experience: March 22, 2025
New Jersey
2 reviews
0 helpful votes
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Easy and helpful
April 1, 2025

Awesome service and suggestions ships fast. Love them

Date of experience: March 22, 2025
Illinois
1 review
0 helpful votes
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Excellent
April 1, 2025

Awesome customer service and very nice and helpful people. Would order from again.

Date of experience: March 22, 2025
Iowa
1 review
0 helpful votes
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Bed rug purchase
April 1, 2025

Received the product quickly. Was helped online with a chat representative. Good experience. Good product. Looking forward to the install.

Date of experience: March 22, 2025
Maine
1 review
0 helpful votes
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Quick, Informative, Easy
March 31, 2025

Looking for a folding bed cover that would work with cross bed toolbox. Morgan C. Was right on top of it, found one that would work and processed the order quickly.

Date of experience: March 20, 2025
Utah
1 review
0 helpful votes
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Only complaint was that I had to send a personal email to my sales rep because I never got a sales confirmation email, yes I checked my spam folder and verified they had the correct email. But my rep was able to email a pdf copy directly to me.

Date of experience: March 21, 2025
Oregon
1 review
0 helpful votes
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4th Tonneau Cover
March 31, 2025

Bought my 4th BakRol tonneau cover, new truck. I think they're the best covers made and they look great. Thank Nick for helping me get another truck cover 😁👍

Date of experience: March 21, 2025
California
2 reviews
0 helpful votes
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Good personal service
March 31, 2025

Santana helped me accessorize my new Chevy Colorado. Good prices, looking forward to goodies to arrive. Free shipping too.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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Great customer service
March 31, 2025

I purchased a cover online and it was shipped same day. It arrived in 22 hours. That is crazy. I loved the cover but unfortunately found out it wouldn't work, since I needed to see my gooseneck hitch with my camera. I called customer service, they talked me through options that would work for my needs. They had great input. I am waiting for my new cover but couldn't be happier with customer service from real truck.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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So far the products have been of great quality. The customer support is fantastic.

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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Great sunshield
March 30, 2025

Great fit good construction and covers very well on my 2014 Platinum. Definitely a good buy...I've looked and am very picky with my truck.
I recommend strongly.

Date of experience: March 20, 2025
New York
1 review
0 helpful votes
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1st order and it was great dealing with the lady on the phone. Very professional and knowledgeable.

Date of experience: March 20, 2025
Wisconsin
1 review
0 helpful votes
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Floor Liners
March 30, 2025

Excellent customer service to work with on a order you might want to place or any other issue you might have they are more and willing to help you Thank You again

Date of experience: March 20, 2025
Louisiana
1 review
0 helpful votes
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Order Correction
March 30, 2025

I realized that I ordered the wrong cover.
So, I contacted Real Truck and they immediately corrected the problem and easily helped me order the correct cove.

Everyone at Real Truck had a very positive attitude and were extremely friendly.

Date of experience: March 20, 2025
Canada
1 review
0 helpful votes
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I have had a fantastic experience purchasing from Realtruck. I asked so many questions that were quickly answered and helpful suggestions. When you add in the fact that they have the best prices, will definitely purchase from them again.

Date of experience: March 20, 2025
Kansas
2 reviews
0 helpful votes
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Sunflower Lover
March 30, 2025

Easy to maneuver the site, we definitely will return to your site when we're ready to look for seat covers, the for mats, and seat covers are for my sons 2014 ford focus

Date of experience: March 20, 2025