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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Running boards
March 30, 2025

Could not have been any better. This level of customer service is so rare it really stands out.

Date of experience: March 20, 2025
Missouri
1 review
0 helpful votes
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Sound Customer Service
March 30, 2025

The experience was exceptional from my initial question, clarification questions, to purchase. All my questions were answered.

Date of experience: March 20, 2025
Missouri
1 review
0 helpful votes
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Lear Something New Everyday!
March 30, 2025

Glad I called. Got more than just help. I got a lesson about rims as well. Customer Service rep was very eager to explain in detail why things were they way they were. I am beyond pleased!

Date of experience: March 20, 2025
California
1 review
0 helpful votes
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User Friendly Shopping Experience
March 30, 2025

Got pointed to this business from a friend who had purchased from them before. Found the website fairly user friendly but not totally... the convenience of the online chat and speed of response from the company representative was outstanding. The knowledge and helpfulness of the associate helping me made the purchase of a new bed cover a comfortable choice.

Date of experience: March 20, 2025
Florida
1 review
0 helpful votes
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Had Trouble with product
March 30, 2025

I ordered a tonneau cover and it was a bit damaged. I emailed the representative that helped me purchase but never heard back. I want to return it. I've been traveling and have not been in a position to call. I need to return it.

Date of experience: March 20, 2025
New Jersey
1 review
0 helpful votes
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Truck Bed Cover
March 29, 2025

03/18/25 Great experience with Andrew the customer service representative. He assured me that the cover would fit my 2025 Tacoma Xtracab. I should get it within 4 days and hope it will fit. They have a guarantee it will fit or return it for free with a money back guarantee.

Date of experience: March 18, 2025
Virginia
2 reviews
0 helpful votes
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I placed my order via phone with agent. I received a confirmation email. Waited, waited, waited for order. I then received a survey request, never having received anything. I called a customer service number, was transferred two or three times and finally got a representative who told me my order hadn't gone through because of lack of payment. My name was misspelled on the order and i assume that is the reason. The correction was made, order reprocessed with confirmation of payment.

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
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Great customer rep
March 29, 2025

I was trying to find new mats and cargo liner for my new 2025 Nissan Rogue. Rep, was tremendously helpful.

Date of experience: March 19, 2025
Colorado
1 review
0 helpful votes
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New truck owner
March 29, 2025

Talked to a representative about a tonneau cover and matt for the truck. I loved the one I previously bought and told him what i wanted. He led me in the right direction and i purchased both

Date of experience: March 19, 2025
Oregon
1 review
0 helpful votes
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Ive not no problems at all with the product or their customer service. Good people!

Date of experience: March 19, 2025
Oregon
1 review
0 helpful votes
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Runningboards
March 29, 2025

I very much enjoyed my experience with my service representative.
He was very knowledgeable, helpful, kind, and a pleasure to speak with.

Date of experience: March 19, 2025
Louisiana
1 review
0 helpful votes
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Good
March 29, 2025

Good job good job great job super job really great job.

Date of experience: March 19, 2025
Florida
1 review
0 helpful votes
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Jacquelyn is the best!
March 29, 2025

I genuinely haven't had a customer service agent who was as good as she was. She was patient but better than that is she got the answers she didn't know right then and there and took her time walking me through multiple options. Thank you!

Date of experience: March 19, 2025
Virginia
2 reviews
1 helpful vote
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Communication
March 28, 2025

I purchased an item after being told it was in stock. Then when the email came back about waiting on manufacturer update. I responded back questioning why they said it was in stock. And I was supposed to receive them this week. No response back

Date of experience: March 17, 2025
Virginia
1 review
0 helpful votes
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Best ever
March 26, 2025

Fast, polite, knowledgeable and easy best ordering experience ever. Thank you

Date of experience: March 16, 2025
Ohio
1 review
0 helpful votes
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Fantastic experience
March 26, 2025

Thanks to knowledgeable sales staff, great prices and quick shipping

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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F150 cover
March 26, 2025

Truck cover arrived fast, as expected. It was easy and quick to install.

Date of experience: March 15, 2025
Wisconsin
1 review
0 helpful votes
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X4ts revolver tonneau cover
March 25, 2025

It was good. The price matched the dealer cost for me. Although it looks like it went on sale later the same day. Shame on me for not waiting and explains why they were happy to give me the discounted price. I'm still happy with the product. They are the best in my opinion. Had the X4 revolver on the last GMC for 7 yrs. Performed excellently!

Date of experience: March 15, 2025
California
1 review
0 helpful votes
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Did not care for the new style clamps that hold the rails to the truck bed. They did not hold the rails tight to bed tight or square. Angled down and that made latches word to attach.
The panels look well made and pleasing to the eye.

Date of experience: March 15, 2025
Texas
1 review
0 helpful votes
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Very helpful
March 25, 2025

Very helpful to help me find and order the correct bracket on some amp power steps.

Date of experience: March 5, 2025