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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Placed an on-line order for a Truxedo Lo Pro cover for my Son's new GMC (2021) pickup hoping to receive it prior to a trip he planned. Actually received it several days earlier than originally stated by Real Truck. INstalled top with excellent results and was as easy as the video showed. Great job by Real Truck.
I was looking for a tonneau covers quiet a few in fact a friend of mine told me about real truck.com
I chatted with a sales rep and he answered my questions and I ordered it awesome
Hello Wayne, we are happy to hear about your pleasant experience!
Derek was on it, every question I asked he helped me thru it all
Hello Alan, thank you for sharing your experience!
I needed a bed mat for my new Dodge Ram. The listing on the site was a bit confusing as to whether or not it came with a tailgate protector. I chatted with Mireya R. Who was very helpful. Even called the manufacturer to clarify the situation. I even placed the order with Mireya. Super customer service.
Hello Raymond, thank you for sharing your experience with us!
Hello Andrew, thank you for taking the time to provide feedback!
The sales staff were able to provide knowledgeable advice. The product was reasonably priced and delivered quicker than expected.
Hi Ed, thank you for telling us about your experience!
I was online looking at the tonneau covers and saw that they had a chat icon. I started a chat after I saw the sr1 cover that I wanted. It took a few minutes and I had my cover ordered and they will ship for free. Easy n friendly.
Hi Phillip, thank you for telling us about your experience!
I had questions and worked with Kevin D. Over the chat option on the website. Very helpful and awesome! I will definitely shop at realtruck from now on and recommend it to anyone!
Hi Brandon, we appreciate the feedback!
After talking with a representative I got a great deal. Purchase was quick and easy. I got a delivery notification the next day. Looking forward to receiving my new cover soon.
I was having issues with my physical address, as it is different from my post office box address. John Baker was very helpful in placing my order and getting that straightened out. Kudos to John.
Hello John, thank you for sharing your experience!
Ordered same part three times and never got the one that is supposed to fit! REAL TRUCK has refunded my card for purchase's made, there seemed to be a ERROR in Web Page and they are correcting this. Thanks Again, REAL TRUCK Bob Bailey
Hello Larry, we appreciate the feedback!
I called to change the shipping address when I realized the delivery came in a semi and I could not unload my item. Gwen was very pleasant and helpful in requesting the shipping change of address to the installer.
Hello Kimberly, I am happy we were able to resolve this issue with you.
Real truck always gives us the best price and quick shipping. Chatting with the associates makes the order process very easy!
Hello Cathleen, thank you for sharing your experience!
Super happy with quality and service, called with a few questions, got to TALK to a REAL person very well informed. Order arrived quickly and running boards are SWEET!
Hi Deb, we appreciate the time it took for you to share your experience with us!
Customer service was able to send confirmation of my purchase to my e-mail immediately. My top came 1 day early the salesman followed thru on promise. Most deliveries are usually later than expected now a days. Had some other issues but minor.
Hi Barry, thank you for your feedback. Please let us know how we can assist you with any of the minor issues you incurred.
Always a pleasure to deal with and definitely will buy from them again
I ordered running boards and mud flaps for my truck, price was the best I could find, only thing I didn't like was having to chat with someone to get lowest price. But delivery was very quick and parts fit
Josiah promised me that my tanneau cover would be shipped from Nevada warehouse and I would have it by Friday July 16. I still don't have it. I checked tracking and it's coming from Indiana. I need this cover for my work truck. It will be my only protection from theft. This was the Only reason for my purchase from BAK. I'm not happy!
July 19th response;
Hi Melissa, I appreciate you reaching out. The whole situation is a mess. I'm in sales myself. And would never tell someone something after listening to them and making them feel 100%confident. Ya know what, it's ok. It's over. Hopefully I'll get what I paid for soon. This whole online sales is crap. I'm just tired of it all cause after all is said and done. The salesman really doesn't give a Rats Arse. He got his sale and actually it's 2 sales because I had my co worker call him directly cause of the items would be coming out of Nevada cause they had 4 in stock. I'm done. Take care and best wishes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fred, thank you for sharing your experience with us!