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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Had multiple discussions via the chat feature. Very helpful and straight forward about possible delivery delays due to the manufacturer. And actually gave me a discount on the tonneau cover!
I have no review on the cover itself, as it hasn't arrived yet, but it shipped 12 hours after the order was placed!
They offered best price deal If you start chat online for Labor Day sale was looking at product asked for discount they said not to much room to work with but offered a little off product was appreciate of that and was walked through purchasing online guarantees fitting on my auto by purchase through salesperson can return if sent wrong product for free
I chatted online and they provided me with a discount on my Bedrug. Received it the next day. Online installation video was extremely helpful! Best customer experience I've had in a long time. Definitely will be my go to online store!
Chatted with customer service rep, they were knowledgeable and very helpful
Rapid shipping is not real. I was told product will be arriving 2 to 3 business days. I ordered friday8/27. Its thursday9/2 10:50pm right now. Nothing.
Order process - great. However product arrived with a dent and there is no evidence of damage to the package. NO contact from Real Truck to resolve issue. Another product order earlier is also unresolved.
Good quality service and merchandise. Friendly and professional customer service personnel.
Hi Bruce, thank you for your feedback!
Easy transaction. Jeremy was very knowledgeable and easy to talk to.
Hi Daniel, thank you for sharing your experience!
VERY satisfied with the bed liner. Everything was great from placing the order, quick shipping and installation of the bed liner itself. Perfect fit and easy install!
Hi Robert, thank you for taking the time to provide feedback on your experience!
The gentleman I talk to was very knowledgeable and very helpful.
Very knowledgeable people shipping was excellent and fast got it exactly when they said it would be there
Friendly salesman and fast shipping. Product was just what I wanted and the price was right.
. Excellent Work. Time line was on point. Staff is outstanding, Could not ask for a better experience.
90% of this transaction took place with the customer chat support! Unheard of; well through these means I was able to discuss correct fitment, address my concern and compare products. I would almost never decide to make a purchase in this manner but since my questions were answered and service rep took time to address my concerns he made it easy. Maybe Realtruck should consider expanding their selection to more than just trucks...
Being able to call and walk through it with someone on the phone assured me before spending money my gift would fit my nephew's truck. I was made to feel like a valuable customer even though I was making a small purchase. I wasn't deflected to buy on the website. The product was perfect and fit the truck even better than I had expected. My nephew is now my biggest fan!
Hello Walt, thank you for sharing your feedback!
I first made contact through your chat service on the website. Chatted with Mauricio M. And worked out a Labor Day special deal. The Pay-Pal transaction didn't go smoothly, Only charged for sales tax at first. Manager, Kyle C took over and I got the Pay-Pal transaction completed. However, I never got an e-mail confirmation, and was not very confident I had actually got my cover ordered. Next morning I called customer service and talked to Debbie Sanderson and she was able to clear up everything and assured me my order was on the way and would be delivered later today. She also sent me an email with the order info and another with a Fed-X tracking number. Great job Debbie!
Hi Randall, thank you for sharing your experience, your feedback is vital to help improve our processes. I apologize for the frustration you initially had when placing your order but happy to hear everything worked out well!
After a little frustration with back order for my first choice of rims, Wayne was very helpful in locating a second choice. He was very attentive and helpful, customer service seems to have taken a backseat these days, but that wasn't the case with Wayne.
The girl I got on the phone was great! She looked up a few different things for me and gave me her recommendations. I ended up picking one that she suggested. Took care of the payment quickly and checked on different shipping methods.
It was a great experience all around.
I have her name written down at home. I wish I could include it because she made the difference from other sites.
Thank you, and I will recommend your site to friends and family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your order shipped the next day. Unfortunately, FedEx is experiencing delays. We do apologize that your order has not arrived for you yet.