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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I had a couple of questions regarding my purchase. My customer service rep was extremely knowledgeable and helpful with his recommendations. Pricing on my items was very competitive with other suppliers. RealTruck is topnotch and I WILL do business with them again!
I had questions and the online sales person was prompt. Answered questions. Even through out some info beyond what I was asking regarding questions I hadn't thought of, but were helpful.
Information all wrong. Very poor service only excuse is an apology. You should look for someone else to represent you from the shipping side.
Do the chat you might be able to get a discount. Worked for me.
Was working w Courtney, she offered great support and answered all my questions. Lot's of options and lots of back and forth but she hung in there until I was able to make my final decision.
Was very attentive to my needs make sure I understood what I was buying also also make sure I understood the packaging and shipping
I spoke with a RealTruck sales rep and peppered him with a ton of questions about the different BAKFlip covers for my truck. He was knowledgeable, professional, patient, and friendly... nuff said! Plus he gave me a great deal on a BAKFlip Revolver X4.
Wish I was updated on the status more. Ordering and customer service was good.
Salesmen knew what I wanted, said you had it. You didn't have it and you sent me what I didn't want. I questioned him several times to make sure I was clear.
Have not received product yet. Talking with customer was great. Knew what he was talking about
I disappointed the guy sent me super Cab running boards. Now I have a eight foot box to contend with. Worse part is there a no real website and not sure how to proceed to get box back and right running boards. No email receipt
Hello Gregory, a confirmation email was sent to you on 4/19. Please check your spam/junk folder as it could have arrived there. I see you called us and we are initiating an exchange for your order.
Great experience rep was knowledgeable and very helpful
Great company! Ordered it Saturday morning on line, received it Monday! Easy to order, easy to install, great product. Extremely happy with it all!
Would be better if you can let us pay with paypal, Affirm and other payment methods.
Hello Daniel, we accept all major credit/debit cards(Visa, Mastercard, Discover, AMEX), PayPal, and affirm over the phone or chat. We also accept Apple pay and Google Pay for online orders.
One review said it took only 45 min. To install. The directions could have been more clear. I did finally figure things out and complete the installation. Started driver's side first and holes didn't line up to attach the running board. Had to disassemble the rear brackets and move further toward the rear. Then holes lined up.
Hi, thank you for sharing your feedback! We are sorry to hear you had difficulty with installation. We do offer tech support when needed. If you still have additional questions or concerns, please reach out to our tech support team at 877.216.5546.
Keemar, provided all the information I needed to make my purchase an easy decision. Once I receive my running board I will complete my review.
Thank you
Quick shipping also free good quality excellent prices great customer service easy installation
Perfect... young man taking my order was helpful and considerate. I was told when the item was to be shipped and when I would receive it. Both were accurate. I placed the order about noon and received it in the afternoon of the next day.
Nice job... would not hesitate to order again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark, we are sorry for any miscommunication between the representative and yourself. We have responded to your support request. Please let me know how we can further resolve this for you.