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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Eibach Springs and Shocks
May 2, 2022

Been hard to find parts for my 2017 Tundra TRD Off Road. Called around and the guys at RealTruck had them in stock! Was surprised and pulled the trigger immediately. Not only did they let me order it over the phone but they also had it shipped that day. Fantastic customer service.

Date of experience: May 2, 2022
Melissa H. — RealTruck Rep
over a year old

Hey, we are happy to hear your shopping experience was a success!

Texas
1 review
0 helpful votes
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Tonnuea Cover
May 2, 2022

I wanted a cover for my truck bed. I found the site and exactly what I was wanting. I did the chat version with a representative Lee he was awesome to deal with. I got it ordered paid extra for express delivery and now I am waiting for it to come. All in all, it was a great experience.

Date of experience: May 2, 2022
Melissa H. — RealTruck Rep
over a year old

Hi, we are happy to hear your ordering experience was smooth for you!

Oklahoma
1 review
0 helpful votes
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Real good experience.
May 2, 2022

These guys where awesome to work with. They answered my question and held the sales price for me. Good job guys, thank you.

Date of experience: May 2, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for sharing your shopping experience!

Missouri
1 review
0 helpful votes
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Excellent customer service
May 2, 2022

I was able to complete my order on a Sunday evening without a hitch! My item was shipped out the very next morning. Beyond impressed!

Date of experience: May 2, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for telling us about your order experience!

Oklahoma
1 review
0 helpful votes
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I called and spoke with the sweetest lady on the phone. She directed me completely. Thank You! Then to see them at my door early was Devine.

Date of experience: May 2, 2022
Melissa H. — RealTruck Rep
over a year old

Hey, we are happy to hear your shopping experience was a success!

Massachusetts
1 review
0 helpful votes
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Wonderful service
May 2, 2022

I called to order running boards for a trailblazer, the young man I talked was very friendly and knew what I wanted. They were shipped out the mext day

Date of experience: May 2, 2022
Melissa H. — RealTruck Rep
over a year old

Hi, thank you for sharing your feedback!

Nebraska
1 review
0 helpful votes
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Nerf Bars
May 2, 2022

Very happy fairly quick shipping I will order from them again.

Date of experience: May 2, 2022
Georgia
1 review
0 helpful votes
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Easy and helpful
May 2, 2022

Did a chat with Santana and was emailed an invoice for the Bak Revolver X4s. Went in and paid. Easy as pie.

Date of experience: May 2, 2022
Connecticut
1 review
0 helpful votes
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Excellent Service
May 2, 2022

Excellent experience with customer service. Everything was quick and easy, thank you.

Date of experience: May 2, 2022
Michigan
1 review
0 helpful votes
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Stuff
May 1, 2022

Excellent. Everything fit like a glove. I don't have anything else to add

Date of experience: May 1, 2022
Louisiana
1 review
0 helpful votes
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Order arrived 2 Days early
April 30, 2022

Great salesperson was very helpful and knew the product in product

Date of experience: April 30, 2022
California
1 review
0 helpful votes
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Running boards & Tonneau cover
April 30, 2022

Very fast delivery when you call. I received my items in two days because they had it in stock. Only took about an hour to install the running boards and fit good. The tonneau cover only took less then 5 minutes to install.

Date of experience: April 30, 2022
Arizona
1 review
0 helpful votes
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Fast delivery, Easy install
April 30, 2022

The delivery was ahead of schedule which was much appreciated. The instructions where easy to understand and the installation was quick and easy. Not to mention they look great.

Date of experience: April 30, 2022
New York
1 review
0 helpful votes
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In stock and on the way.
May 29, 2022

After receiving the notice that my nerf bars would be delivered in 2weeks. I then 2days later received a notification that the estimated delivery date was 3months away. Ok i thought and waited the 3months greatly anticipating the arrival. The 3months arrived and I received a new notification that it would be another 3 month wait. Not very happy in upstate NY

Date of experience: April 29, 2022
Ohio
1 review
0 helpful votes
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Truck cover
April 29, 2022

Came early and was easy to install. Will be looking for running boards next

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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They only sent 1/2 the order the other is back ordered have had 2 support tickets created they are just kicking the can down the road tried to cancel the other 1/2 it takes 3 to 5 business days to process an order buy they sure hit my card for a part they dont have and cant seen to get wont be using real truck again

Date of experience: April 29, 2022
New Mexico
1 review
0 helpful votes
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From the time we started our chat to the end of the chat. Everything went very good.

Date of experience: April 29, 2022
Maine
1 review
0 helpful votes
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Got what I wanted
April 29, 2022

I appreciate that you can chat directly with a sales expert and that they are willing to deal. Every time I've ordered from Realtruck.com, I've been pleased.

Date of experience: April 29, 2022
Virginia
1 review
0 helpful votes
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Ez pz
April 29, 2022

Alex helped me learn the differences between four of the different hard tri-folds, to allow me to make a more informed decision. That said the product descriptions on the site could use an update. All on all, happy customer

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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Cover
April 29, 2022

John answered my questions and even suggested a product that fit me better. Helped the purchase as well.

Date of experience: April 28, 2022