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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I am totally please at the whole process. From the phone call to order, talk with a Pro that would be steering me to the correct Boards for my Truck. Cost was extremely fair. Speed of delivery was outstanding. Now comes the good part. My package arrived early. Install was very easy. I said we should just call this "Plug & Play. Took approximately an hour, Start to clean up. Final out come. Wonderful. I'll just sum it up by saying. Quality, Cost, & Speed. This is exactly what I wanted. Many Thanks to all involved from start to delivery.
I called to verify the nerf bars I was looking at online would fit my truck, and the customer service gentleman i spoke with was like speaking to an old friend. He was really helpful. And, the nerf bars were a perfect fit. Thanks guys.
You have changed the shipping dates 3 times since you got MY money, 9-16_9-21,9-19_9-23,9-22_9-27. What do I expect tomorrow, another ship change?
Order wheels, Tires, and suspension parts. The suspension showed up in a destroyed box, missing parts, and including somebody else's hardware. Completely unusable. Contacted customer service, started a ticket, sent photos of all the damage. Been a week and haven't received any help whatsoever. Called a couple times. Tell me they "added a note" to the support ticket both timea. Not helping. Disappointed. Was going to ask for replacements, but now I just want a refund so I can order the parts elsewhere.
*Update 2 weeks later*
Finally got a hold of Realtruck customer support. They are sending me new parts and filing a claim against FedEx for screwing up the delivery. Changing this review from 1 star to 3 star. I would use Realtruck again.
Hello Jordan, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. I'm glad we were able to resolve your issue for you and appreciate you leaving us a review.
Special shout out to Will D and his supervisor Max! I cannot believe the deal I was given! This review took me a while to finally submit because I just got the lights installed today. I absolutely love the product! I'd like to get matching fog lights! Thank you so much for giving me the deal I was given! I am so very grateful! You guys rock!
Ordered by phone, sales person was very helpful. Fast shipping and I'm very pleased with this company.
Someone live answered the phone and ordering was very easy.
Great product, customer service, and easily installation.
The gentleman (Gary) I spoke with was very helpful and knowledgeable.
I had visited the site (along with other sites) while looking for a tonneau cover for my new 2022 Toyota Tundra. I was on again reveiwing and comparing types and brands when the option to chat presented itself. Taking advantage of it, I explained my conundrum and asked for advice. Kevin D went above and beyond explaining the differences in the two types of tops I was considering making my decision that much easier. He provided me a competitive price and then walked me through the purchasing process. I could not have asked for more.
I had a few questions regarding a product and John was very knowledgeable.
Great high quality American made product. Customer service is top notch, answering all my questions and providing detailed information. Recommend this American manufacture to everyone.
The salesman new his stuff and was of great help. The service was awesome!
Very reasonable price, quick to respond. Happy customer
Butch was good very understanding so if you don't want to except what I committed on I'll just avoid it
The experience was fast. The salesperson was helpful. Would do business with them again.
Talked with online agent who was very helpful. She helped place my order and get it shipped the next morning.
Excellent customer service he was great with all my questions and gave me very honest feedback
Agent helped with the fitment of my order and took care of ever and even the payment process was simple
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dan, I hope you can accept our apology for the delay. In order for me to personally address this for you, please provide me some information about your order such as order number or support ticket number or email. Looking forward to your response!