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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Excellent! Everything went great. I can't express how easy it was to order the item. I will definitely order from you guys again! Thanks.
Very positive experience. Rep was very friendly and helpful. I purchased direct from the rep that I was chatting with in the instant message.
Wonderful help online to confirm correct selection with very timely shipping
Order went perfect-product arrived in good condition in a reasonable period of time
Damaged pieces, paint chips, not flush with the bed of the truck
I’m sorry to hear that your product was damaged when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
The bug screen from fia did not fit the grill fia went cheap and did not make it wide and deep enough for grill
Hello Gary, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number or order number so that I can help find a resolution for you?
I specifically told the person I ordered this from that it was a gift. Luckily I was home when it was delivered because it was in it's original box which had pictures of it on it.
I ordered a gator truck bed cover for my Ford Maverick 2022. Fit perfectly and was pretty easy to install with my 2 year old. :)
Very helpful and great customer service, they did all the legwork for me
Great price, shipped fast and it fir like it should.
Purchase process was fine. Did not expect to wait for days delivery estimate. I would have preferred to have the item delivered to my door instead of being informed that I would have to be present to take delivery. Ever heard of Amazon?
I purchased running boards for my 2022 tundra. Prior to installation I notice some minor scratches but nothing alarming…I was so excited to get started installing after installation I noticed both end caps they had dints and paint started to separate from the metal.
Hello Antonio, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number, or order number so that I can help find a resolution for you?
Your sales people working from home are rude. You processed my order for rime and now they are on back order. So if you got paid right away I need my money back right away. Very poor experience. My Grill gaurd was to be here by today. Now it's next week. Thanks. I do not think I will use your company again thank you for making my choice easy. Have the day you deserve.
Hello Christen, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
I usually X out of chat request but decided to try it this time. It turned out to be very easy and quick responses to every question I had. I ended up making the order and just waiting for the shipment now. Much easier than originally considered
Had ordered from a competitor only to find that it was 5 weeks away and more money. Real Truck now my go to.
I mistakenly ordered the wrong BedStep for my truck. Realtruck responded promptly and without any hesitation shipped the correct part and credited me. Great experience. I'd recommend Realtruck to anyone without reservation.
Shopped online and used the chat sales rep option. Easy painless process with a secure payment link. Received email notice the following day that my cover had shipped. So far an excellent transaction.
The interaction with sales was nothing short of outstanding!
I ordered new rims for my 2011 Chevy Silverado pickup i need new tires and the factory rims look terrible and I have looked for some new rims before but did not want to spend the money if the old ones worked but they are plain ugly so I ordered these on Monday morning I received them on Wednesday afternoon
The order came in earlier than expected. Have not installed the tonneau cover as of yet.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear your order was a complete success!