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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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This is probably the 5th or 6th time I've ordered from Real Truck. They always have the best price, their customer service is great and shipping is fast.
No stress really good customer service and help with figment of parts reps were very knowledgeable
Easy to deal with and quick shipping, sales people will work with you to help get what you are looking for.
Signed onto chat looking for coupons and found $25
Excellent and very fast service. Item was shipped on the same day. Phone representative was very helpful.
Exceptional assistance in locating a discontinued set of nerf bars and arranging for their delivery in only three days at no additional cost. The definition for "World Class" is the experience I have when dealing with Real Truck and they will be my "Go To" distributor for all future purchases.
Spoke with Wayne in the Off Road section. He was very knowledgeable
And listened to my needs and budget. Directed me towards the Vision
Warrior wheels due to the offset so they'd fit my 2017 RAM 2500 without
Me having to do any lift kit modifications. I went on the website and really
Liked the Machine Black Warrior 18" wheels. I called him back directly at
His extension and ordered them on the spot. He gave me an additional
Discount from the listed retail price. The wheels shipped out the very next
Day and I received them this morning. Only three days shipping...
I'm impressed. Opened each box and did an inspection to confirm no damage
And that they were the right fit and bolt pattern. Everything was spot on.
Can't wait to get these jewels mounted with my Cooper AT3 tires and on the truck...
Received our order damaged. Contacted real trucks and within 24 business hrs (Friday till Monday) had a replacement ordered and shipping documents to return the damaged one. Great to deal with. No hassle at all. Customer service at its best.
Just as the title says, great first time experience with the company. Customer service was great, order was processed extremely fast, and (free) shipping arrived in a few days. No damages, order correct the first time, and excellent installation videos on the website!
Perfect fit and finish. The phone staff was knowledgeable, polite and professional.
Order was right on time. No problem as usual. The package was left inside of building
I ordered shocks and the item says shocks which is plural and shows picture of two shocks
It is only for one shock though
Order some running boards from Real truck, opened the package to see the parts was missing. Called support and found out that I have to contact the OEM and file claims. This should be handled by the seller. Second issue was a previous order that said in stock and when purchased the order is never showed up and called to find out it was back order. They told me they did not stock the item (then why show it in stock on your web page) dont trust what you see on there web page. Customer support lacks support, my issue was not resolved and I had to take matters on my own. As you can see in pick below when opening the box there was many parts missing.
Shopping online at Real Truck was a really good experience and the lady that helped me was very nice and very professional. Recieved my part I needed very quickly.
The only problem is, I only got enough weather stripping for one side of the bed..
I had order a product, verbally speaking to sales associate, ordered product, charged my card, delivery in a week. 2 weeks, no delivery, got 10% discount. 4 weeks going by, no delivery. Now get email, delivery estimated to be another month. And you have my money. BS. You can't deliver.
Great experience, used their speak to an agent functionality to ensure I got the right product and the right fit.
Need some help with the right part fitment - good research and follow up by RT staff
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members