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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Great experience, used their speak to an agent functionality to ensure I got the right product and the right fit.

Date of experience: April 28, 2023
Georgia
3 reviews
0 helpful votes
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On-line assistance
April 27, 2023

Need some help with the right part fitment - good research and follow up by RT staff

Date of experience: April 27, 2023
Maryland
1 review
0 helpful votes
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Good product and good price
April 25, 2023

Very helpful and professional. I'm a repeat customer.

Date of experience: April 25, 2023
Illinois
1 review
0 helpful votes
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Good service, good fit
April 25, 2023

Talked to staff about some specific questions I had on measurements and fit on a tonneau cover, very helpful. They also set up everything for me so I just had to plug in my info for shipping/payment. 2 days shipped and fits great!

Date of experience: April 25, 2023
Ohio
1 review
0 helpful votes
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Delivery was good and fast but the product does not work good for me it does not make it easier for me to get in the truck. It is too close to the truck. Hard to get in the truck.

Date of experience: April 25, 2023
California
1 review
0 helpful votes
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Versus good service
April 25, 2023

Great great job good service doing a fantastic job at helping with orders

Date of experience: April 25, 2023
Vermont
2 reviews
0 helpful votes
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Bed cover
April 25, 2023

Customer service was very helpful and answered all my questions than you

Date of experience: April 25, 2023
Illinois
1 review
0 helpful votes
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Great staff and knowledgeable.
April 25, 2023

Excellent understanding to needs and easy to deal with.

Date of experience: April 25, 2023
Georgia
1 review
0 helpful votes
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Perfect
April 25, 2023

Went on very easy and my son and I had no problems installing the cover on his truck. This was the second cover from y'all no problem

Date of experience: April 25, 2023
New York
1 review
0 helpful votes
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Got what we needed
April 25, 2023

We were hoping to be able to replace a couple parts of our Gator cover to repair it. Victor was extremely helpful and knowledgeable and even had us send a photo of the broken piece so he could identify it. Got the parts, shipping was incredibly quick and our cover is like new again. Highly recommend!

Date of experience: April 24, 2023
Texas
1 review
0 helpful votes
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Great customer service
April 24, 2023

Chatted with a rep online and they help me make the right decision for my vehicle, I would purchase again from them.

Date of experience: April 24, 2023
California
1 review
0 helpful votes
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Multi Order
April 24, 2023

Only order 1 item per order. Whole order is cancelled if a change is made to 1 item.

Date of experience: April 24, 2023
Oregon
1 review
0 helpful votes
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Great Service
April 24, 2023

Called with questions on a tonneau cover and bed rack combo. Had it all worked out in 20 minutes. Tonneau (in stock) shipped very fast and tracking communication on rack (not in stock) is very helpful.

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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I've been comparison shopping for several accessories for my '23 Maverick and RealTruck came thru very well. They were able to give me a club discount (Maverick Truck Club), everything I wanted was in stock, and shipping was super-fast. Call me a satisfied customer.

Date of experience: April 23, 2023
Pennsylvania
1 review
0 helpful votes
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2023 Silverado accessories
April 22, 2023

Salesman was very professional, knows his stuff. Made ordering simple with no hassle. I recommend Real Truck to all my friends.

Date of experience: April 21, 2023
Kansas
1 review
0 helpful votes
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Great customer service!
April 22, 2023

Customer service is top notch. Shipping is extremely fast. Ordered a tonneau cover Wednesday evening and it was on my porch Friday afternoon.

Date of experience: April 21, 2023
Illinois
1 review
0 helpful votes
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Bed cover
April 21, 2023

Spoke with Greg and he worked very hard to figure what was the correct part I needed

Date of experience: April 21, 2023
California
1 review
0 helpful votes
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Truck Stuff
April 21, 2023

Nice Phone Rep. Competitive pricing and 2 day shipping, can't ask for anything else.

Date of experience: April 21, 2023
California
1 review
0 helpful votes
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He'd a great experience had a good Chat with Daniel Diaz and got what I needed at a price that was fair!

Date of experience: April 21, 2023
Texas
1 review
0 helpful votes
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Brandon Loggins
April 20, 2023

Brandon helped me over the phone and was very professional. He answered all my questions and placed my order for me. Brandon made the process very easy.

Date of experience: April 20, 2023