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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I originally was going to purchase from another vendor and thought I'd see if RealTruck would price match their price...they did, and I found out more information from just an online chat than I did with a phone call to the other place. RealTruck came through and I installed the tonneau cover yesterday. It looks great and was at a price I could deal with. Thank you RealTruck and Austin in your chat area of the company. Job well done!
Talked with Rudy by phone... He was polite, well informed, & extremely helpful
CSR was very helpful, answered all questions and helped me navigate purchase as I wanted to split my payment between 2 credit cards.
After reviewing running boards for a couple weeks back in November, I finally chose Ionic 41 boards for both price and what appeared to be quality. When I decided to order I found out they were out of stock. I have repeatedly checked weekly hoping to purchase but still not in stock. Finally decided on the Steelcraft Boards but now costing me about $70 more. Not all your issue but made for a frustrating experience.
The sales representative Alex was able to answer the questions I had right away. He was able to find what I wanted and got it ordered for me, and assured me it would fit my 2023 Canyon. Everything was very quick and efficient I would recommend.
They provided excellent advice to make sure I had the correct item. Unfortunately, FedEx delivered to wrong address. When I called, they immediately started investigation. Friendly and extremely helpful phone staff.
Their customer service is the best. Their products are good quality and work the first time. Second time I have ordered from them. Very consistent. They are my go to company for my truck needs.
Ordered on may 5th. Emails came through notifying me the eta was being delayed, no big deal. I receive a notification that my order was cancelled by you guys on may 22. No reason listed in emails. Pretty lame.
Out standing customer service. I needed a bed cover for my Honda and sales rep was able to find me a cover base on what I needed and the price range. Highly recommend. I will be buying all my car parts from Real truck.com
Thank you
I contacted Real Truck about a part that was on sale on another site and they matched the cheaper price. I also purchased a pair of headlights and a roll up truck bed cover. Parts shipped super fast. I am impressed so far.
Gentleman i spoke with was extremely knowledgeable and helpful. Excellent experience. Highly recommend them
Associate was knowledgeable about your products and answered all my questions, She also gave my a lower price than advertised on website. I will refer my friends and family. Great job.
Everything they said happened i have felt with them several years ago and everything went well
Sometimes chats are a little tedious. Austin was patient and informative.
I purchased an item that I needed with a sense of urgency, and the sales associate assured me it was in stock and would ship first thing the next business day. I watched my email the entire next day and never did see a shipping notification until later that evening (24hrs after purchase) when I received an ORDER CANCELLATION notice because the item was out of stock. I then had to wait three business days for the funds to get back to my bank account so that I could purchase the item through another retailer.
We apologize for the mix up regarding the availability of this product for your vehicle. We strive to provide the latest information regarding our inventory levels to our customers but occasionally there can be delays. We’re happy that this has already been refunded, and if you need additional assistance please don’t hesitate to call or chat in the future.
I'm have been working with Danial Diaz. I bought a new 2023 GMC Canyon AT4. With new body style and late starting production many items didn't show compatible. He did research contacted manufactures and got my questions answered. We have traded many emails and the help is great.
Shipped quickly and had a small veteran discount which negates some of the tax, Friendly local customer service that could be understood.
I was completely satisfied with the one on the phone who helped me.The disappointment was you advertise the back rack for 298.Then when he gave me the total it was 150 dollers more for the installation kit.I would rather see the complete price first.I was happy with product and delivery.
We greatly appreciate the feedback and try to be as transparent as possible. At times items like this do need additional hardware to be installed properly but isnt always the case. We do apologize for any inconvenience this may have caused.
Service rep was awesome. Truck bed cover and side steps both installed very easily.
Contacted about Military Discount which they have, ordered/purchased it arrived in 2 days and was simple to install. I have two flecks in one of the panels missing paint that I need to contact backflip about and had a lot of metal shavings were all over the panels. Best to vacuum off before you install on you truck. Also had a rubber bumper that I had to glue back on forward panel.
The rest of the order is good will need a seat cover for the rear seat in lou of a refund
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ryan!
I do apologize for this as it was an internal error but from what I am seeing on my end everything seems to have been corrected!
If any further assistance is required, please dont hesitate to reach out